--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Visa Spoke release notes for upgrades from Yokohama to Brazil # Combined Visa Spoke release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 14 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Visa Spoke Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes page provides ServiceNow customers with detailed information on upgrading Visa Spoke from the Yokohama release to Brazil. It includes all relevant feature additions, changes, deprecations, and activation details across the Visa Spoke product family, helping customers prepare and execute their upgrades smoothly. Show full answer Show less ## Key Features * **Visa Stop Payment Service (VSPS) Integration (Yokohama):** Enables Visa card issuers to stop card-on-file payments via VisaNet. Visa Spoke includes multiple actions for creating, looking up, updating, and canceling stop payment instructions by merchant identifier, PAN, or merchant category code. * **Virtual Account and Funding Account Fields (Australia and Brazil):** Spoke actions now return Virtual Account Number (VAN), Virtual Card Code, and Funding Account Number (FAN) when dealing with virtual card transactions or disputes. The Submit Transaction Inquiry Request Builder accepts FAN as input. * **3-D Secure and Compelling Evidence (CE) 3.0 Support:** Spoke actions return additional transaction details supporting Visa's CE 3.0 liability shift framework, including digital authentication indicators, device IDs, shipping info, and token requestor IDs. Queue response actions now include a CE Indicator field for CE 3.0 dispute-rejected cases. * **Support for New Dispute Fields:** New dispute intake fields cover hotel-related disputes, facilities withdrawal dates, and CE transaction details, enhancing dispute questionnaires and responses with comprehensive data. * **Visa Resolve Online (VROL) Updates:** Visa Spoke actions have been updated to align with VROL releases 25.1, 25.2, and 26.1, enabling improved dispute management, AI-generated dispute probability scores, and enhanced data parsing for dispute response details including document and travel itinerary fields. * **Coral Theme (Zurich):** Introduction of the Coral theme as default for new portals and mobile experiences, including a dark mode option to improve usability and accessibility. * **Card Data Security Integration (Australia):** Updated spoke actions support integration with the Card Data Security application, enhancing secure handling of cardholder data within ServiceNow workflows. ## Changes * Updates to Visa Resolve Online (VROL) aligned Visa Spoke actions for dispute and fraud reporting, dispute pre-arbitration, and financial details retrieval. * Response field mappings enhanced to parse additional Visa flexible schema fields for compelling-evidence documentation. * Case and collaboration-related spoke actions updated for improved field length and data accuracy (e.g., case stage/state description). * Service Processing Type field now supports a new domain value for mobile back-to-back processing in Deferred OCT requests. ## Deprecations * The Authentication Program field has been removed from key transaction detail response parsers in accordance with Visa IES 26.2, with no replacement field provided. ## Activation and Installation Visa Spoke is available for installation via the ServiceNow Store for all release families including Brazil. Customers should request the app through the store and refer to the ServiceNow Store version history for cumulative release notes. ## Accessibility and Localization The Coral theme includes a dark mode option enhancing accessibility by reducing eye strain in web and mobile experiences. No additional localization updates or browser requirements have been introduced in the Brazil release. ## Practical Impact for ServiceNow Customers * Customers upgrading Visa Spoke to Brazil gain enhanced integration capabilities with Visa's APIs for stop payment services, dispute management, and transaction inquiries, supporting more efficient card operations and dispute resolutions directly within ServiceNow. * Improved data fidelity and new dispute intake fields enable more comprehensive case handling and support for Visa's Compelling Evidence 3.0 framework, potentially reducing dispute resolution times and increasing accuracy. * Updates aligned with Visa Resolve Online releases ensure Visa Spoke actions remain compatible with Visa's evolving dispute management platform features, including AI-powered dispute intelligence. * Security enhancements and card data handling improvements help maintain PCI compliance and protect sensitive cardholder information within ServiceNow workflows. * The new Coral theme and dark mode options improve user experience and accessibility in portals and mobile applications interacting with Visa Spoke. Consolidated page of all release notes for Visa Spoke from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Visa Spoke release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Visa Spoke to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-visaspoke-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Visa Spoke. {#dfrn3-visaspoke-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Visa Stop Payment Service (VSPS) integration](https://www.servicenow.com/docs/access?context=visa-spoke&family=yokohama&ft:locale=en-US) : The Visa Stop Payment Service (VSPS) enables Visa card issuers to stop card-on-file payments (including recurring and installment payments) from being authorized, cleared, and settled through VisaNet. This service helps Visa issuers handle cardholder stop payment requests. The following Visa Spoke actions allow clients to integrate with VSPS APIs and work through the platform: * Create Stop Payment Instruction by Merchant Identifier Request Builder * Create Stop Payment Instruction by Merchant Identifier Response Parser * Create Stop Payment Instruction by PAN Request Builder * Create Stop Payment Instruction by PAN Response Parser * Create Stop Payment Instructions by Merchant Category Code Request Builder * Create Stop Payment Instructions by Merchant Category Code Response Parser * Look up Eligible Transactions for Stop Payment by PAN and Date Range Request Builder * Look up Eligible Transactions for Stop Payment by PAN and Date Range Response Parser * Look up Stop Instruction Details by Stop Instruction ID Request Builder * Look up Stop Instruction Details by Stop Instruction ID Response Parser * Look up Stop Payment Instructions by PAN Request Builder * Look up Stop Payment Instructions by PAN Response Parser * Update Stop Instructions Duration by Stop Instruction ID Request Builder * Update Stop Instructions Duration by Stop Instruction ID Response Parser * Update Stop Payment Instruction by Merchant Identifier Request Builder * Update Stop Payment Instruction by Merchant Identifier Response Parser * Update Stop Payment Instruction by Merchant Category Code Request Builder * Update Stop Payment Instruction by Merchant Category Code Response Parser * Look up all linked stop payment instructions by stop instruction id Request Builder * Look up all linked stop payment instructions by stop instruction id Response Parser * Look up stopped transactions by PAN Request Builder * Look up stopped transactions by PAN Response Parser * Look up stopped transactions by stop Instruction id Request Builder * Look up stopped transactions by stop Instruction id Response Parser * Cancel Multiple Stop Instructions Request Builder * Cancel Multiple Stop Instructions Response Parser | | Zurich | No updates for this release. | | Australia | Virtual account and funding account fields : These spoke actions now return the Virtual Account Number (VAN), Virtual Card Code (with description), and the underlying Funding Account Number (FAN) when a dispute or transaction involves a virtual card. * Look up Dispute Financial Details Response Parser * Look up Transaction Details Response Parser * Look up Transaction Details from Case Response Parser * Look up All Transaction Details Response Parser Separately, on the request side, Submit Transaction Inquiry Request Builder's Card/Account Number field now also accepts a Funding Account Number as search input. 3-D Secure and Compelling Evidence (CE) 3.0 transaction detail fields : These spoke actions now return Digital Authentication Indicator, Authentication Solution Indicator, VCDI device ID and IP address, and merchant-supplied device ID, device IP address, customer account/login ID, shipping address, order ID, foreign retailer indicator, and token requestor TSP ID, supporting liability-shift determinations under Visa's Compelling Evidence 3.0 framework. * Look up Transaction Details Response Parser * Look up Transaction Details from Case Response Parser * Look up All Transaction Details Response Parser Separately, these same three actions' Service Processing Type field (the underlying Deferred OCT request type) gained a new domain value for mobile back-to-back processing. CE indicator on queue responses : These spoke actions now include a CE Indicator field, populated only when an acquirer receives an incoming CE 3.0 dispute-rejected case. * Look up Queue Response Parser * Look up Batch Queue Response Parser Spoke support for hotel dispute, facilities-withdrawal, and CE transaction detail questionnaire fields : These spoke actions now submit and return three new dispute intake fields: the date facilities were withdrawn (Cancelled Recurring Transaction disputes in Europe), the date a cardholder checked out from a hotel (Not as Described or Quality disputes involving hotel or lodging merchants), and CE Transaction Details, a read-back field showing the original and matching historical transactions used in a compelling-evidence determination. The dispute agent and cardholder question wording and display conditions for these fields are documented in the Financial Services Card Operations release notes; this entry covers the underlying spoke-level transport. * Submit Dispute Questionnaire * Look up Dispute Details Response Parser | | Brazil | Virtual account and funding account fields : These spoke actions now return the Virtual Account Number (VAN), Virtual Card Code (with description), and the underlying Funding Account Number (FAN) when a dispute or transaction involves a virtual card. * Look up Dispute Financial Details Response Parser * Look up Transaction Details Response Parser * Look up Transaction Details from Case Response Parser * Look up All Transaction Details Response Parser Separately, on the request side, Submit Transaction Inquiry Request Builder's Card/Account Number field now also accepts a Funding Account Number as search input. 3-D Secure and Compelling Evidence (CE) 3.0 transaction detail fields : These spoke actions now return Digital Authentication Indicator, Authentication Solution Indicator, VCDI device ID and IP address, and merchant-supplied device ID, device IP address, customer account/login ID, shipping address, order ID, foreign retailer indicator, and token requestor TSP ID, supporting liability-shift determinations under Visa's Compelling Evidence 3.0 framework. * Look up Transaction Details Response Parser * Look up Transaction Details from Case Response Parser * Look up All Transaction Details Response Parser Separately, these same three actions' Service Processing Type field (the underlying Deferred OCT request type) gained a new domain value for mobile back-to-back processing. CE indicator on queue responses : These spoke actions now include a CE Indicator field, populated only when an acquirer receives an incoming CE 3.0 dispute-rejected case. * Look up Queue Response Parser * Look up Batch Queue Response Parser Spoke support for hotel dispute, facilities-withdrawal, and CE transaction detail questionnaire fields : These spoke actions now submit and return three new dispute intake fields: the date facilities were withdrawn (Cancelled Recurring Transaction disputes in Europe), the date a cardholder checked out from a hotel (Not as Described or Quality disputes involving hotel or lodging merchants), and CE Transaction Details, a read-back field showing the original and matching historical transactions used in a compelling-evidence determination. The dispute agent and cardholder question wording and display conditions for these fields are documented in the Financial Services Card Operations release notes; this entry covers the underlying spoke-level transport. * Submit Dispute Questionnaire * Look up Dispute Details Response Parser | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Visa Spoke features. {#dfrn3-visaspoke-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [Visa Resolve Online (VROL) version 25.2 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=yokohama&ft:locale=en-US) : Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 25.2 revision changes: * Submit Dispute Questionnaire * Hypersearch Request Builder * Hypersearch Response Parser * Create Dispute Pre-Arbitration Request Builder * Create Dispute Pre-Arbitration Response Parser * Look up Dispute Response Details Request Builder * Look up Dispute Response Details Response Parser * Look up Dispute Pre-Arbitration Response Details Request Builder * Look up Dispute Pre-Arbitration Response Details Response Parser * Look up Dispute Pre-Arbitration Details Request Builder * Look up Dispute Pre-Arbitration Details Response Parser * Look up Dispute Details Request Builder * Look up Dispute Details Response Parser [Visa Resolve Online (VROL) version 25.1 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=yokohama&ft:locale=en-US) : Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 25.1 revision changes: * Submit Fraud Report Request Builder * Look up Fraud Report Details Response Parser * Look up Dispute Response Details Response Parser * Look up Dispute Details Response Parser * Submit Dispute Questionnaire | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Visa Resolve Online (VROL) version 25.2 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=zurich&ft:locale=en-US) : Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 25.2 revision changes: * Submit Dispute Questionnaire * Hypersearch Request Builder * Hypersearch Response Parser * Create Dispute Pre-Arbitration Request Builder * Create Dispute Pre-Arbitration Response Parser * Look up Dispute Response Details Request Builder * Look up Dispute Response Details Response Parser * Look up Dispute Pre-Arbitration Response Details Request Builder * Look up Dispute Pre-Arbitration Response Details Response Parser * Look up Dispute Pre-Arbitration Details Request Builder * Look up Dispute Pre-Arbitration Details Response Parser * Look up Dispute Details Request Builder * Look up Dispute Details Response Parser In addition, the Look up Dispute Details, Look up Dispute Response Details, Look up Dispute Pre-Arbitration Details, and Look up Dispute Pre-Arbitration Response Details actions now return a Dispute Intelligence object in their output. Dispute Intelligence includes an AI-generated Probability of Success score for the dispute, along with a ranked list of key factors influencing that score, so a consuming app can incorporate Visa's own win-likelihood assessment into its dispute-handling decisions. | | Australia | Updated response field mapping for dispute response details : Updated response field mapping for the following spoke actions so FSO can parse and surface the additional fields Visa introduced under the Reference Doc Summary tab's flexible schema for revision 26.2, including document-type, billing- and shipping-address, and travel-itinerary (outbound/inbound passenger name and departure/arrival date) fields for compelling-evidence documentation. * Look up Dispute Response Details Response Parser * Look up Dispute Pre Arbitration Details Response Parser * Look up Dispute Pre Arbitration Response Details Response Parser Updated case, collaboration, and related Spoke actions : Updated the following spoke actions for IES corrections: * Look up GMFP Details Response Parser to correct the case stage/state description field length (widened to String (100)) Also updated Look up Dispute Financial Details Response Parser to return the Virtual Account Number, Virtual Card Code, and Funding Account Number fields. [Card data security updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=australia&ft:locale=en-US) : The following spoke actions have been updated to support integration with the Card data security application: * Look up Associated Transaction List * Look up Image * Look up Report Output * Download and Attach Image [VROL release 26.1 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=australia&ft:locale=en-US) : Updated the following Visa Spoke actions to align with VROL release 26.1 revision changes. These changes support dispute agents and admins in processing disputes accurately: * Submit Exception Request Builder * Submit Fraud Bundle Dispute Questionnaire * Look up Dispute Financial Details Request Builder * Look up Dispute Financial Details Response Parser * Submit Fraud Report Request Builder * Look up Fraud Report Details Response Parser * Look up Fraud Report Details Request Builder * Look up Transaction Details Request Builder * Look up Dispute Details Request Builder * Look up Dispute Details Response Parser * Look up Dispute Filing Details Response Parser * Look up Transaction Details Response Parser * Look up Transaction Details from Case Response Parser * Look up All Transaction Details Response Parser * Create Dispute Pre Arbitration Response * Look up Dispute Pre Arbitration Details Request Builder * Look up Dispute Pre Arbitration Response Details Request Builder * Look up Dispute Pre Arbitration Details Response Parser * Look up Dispute Response Details Request Builder * Submit Dispute Questionnaire * Look up Dispute Pre Arbitration Response Details Response Parser * Look up Dispute Response Details Response Parser * Initiate Dispute from Transaction or Case * Create Dispute Pre Arbitration | | Brazil | Updated response field mapping for dispute response details : Updated response field mapping for the following spoke actions so FSO can parse and surface the additional fields Visa introduced under the Reference Doc Summary tab's flexible schema for revision 26.2, including document-type, billing- and shipping-address, and travel-itinerary (outbound/inbound passenger name and departure/arrival date) fields for compelling-evidence documentation. * Look up Dispute Response Details Response Parser * Look up Dispute Pre Arbitration Details Response Parser * Look up Dispute Pre Arbitration Response Details Response Parser Updated case, collaboration, and related Spoke actions : Updated the following spoke actions for IES corrections: * Look up GMFP Details Response Parser to correct the case stage/state description field length (widened to String (100)) Also updated Look up Dispute Financial Details Response Parser to return the Virtual Account Number, Virtual Card Code, and Funding Account Number fields. | [ ] ## Removed Between your current release family and Brazil, some Visa Spoke features or functionality were removed. {#dfrn3-visaspoke-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Visa Spoke features or functionality were deprecated. {#dfrn3-visaspoke-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Authentication Program field : The Authentication Program field is removed from these spoke actions, per Visa IES 26.2. There is no replacement for this field. * Look up Transaction Details Response Parser * Look up Transaction Details from Case Response Parser * Look up All Transaction Details Response Parser | | Brazil | Authentication Program field : The Authentication Program field is removed from these spoke actions, per Visa IES 26.2. There is no replacement for this field. * Look up Transaction Details Response Parser * Look up Transaction Details from Case Response Parser * Look up All Transaction Details Response Parser | [ ] ## Activation information Review information on how to activate Visa Spoke. {#dfrn3-visaspoke-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Visa Spoke by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Visa Spoke is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Visa Spoke by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Visa Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Visa Spoke by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Visa Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Visa Spoke by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Visa Spoke, such as specific requirements or compliance levels. {#dfrn3-visaspoke-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * Manage card disputes with Visa Resolve Online (VROL) and card-on-file payments with the Visa Stop Payment Service (VSPS) API suite using Visa Spoke. * Accept and close dispute items in a queue with Visa Spoke actions. * Download images from an endpoint using Visa Spoke actions. * Handle card operations and dispute resolution services with Visa Spoke actions. See [Visa Spoke](https://www.servicenow.com/docs/access?context=visa-spoke&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Apply Visa Resolve Online (VROL) release 25.2 revision changes to some Visa Spoke actions. See [Visa Spoke](https://www.servicenow.com/docs/access?context=visa-spoke&family=zurich&ft:locale=en-US) for more information. | | Australia | * Use updated Visa Spoke APIs to help prevent storage or transmission of Payment Card Industry (PCI) data within ServiceNow. * Apply Visa Resolve Online (VROL) release 26.1 revision changes to some Visa Spoke actions. See [Visa Spoke](https://www.servicenow.com/docs/access?context=visa-spoke&family=australia&ft:locale=en-US) for more information. | | Brazil | * Connect with Visa's REST APIs to manage card disputes with VROL. * Perform transaction inquiries, order digital insights, collaborate with merchants, and handle other dispute events with enhanced security through Visa spoke actions. See [Visa Spoke](https://www.servicenow.com/docs/access?context=visa-spoke&family=brazil&ft:locale=en-US) for more information. | [ ]