--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Workforce Optimization for ITSM release notes for upgrades from Yokohama to Brazil # Combined Workforce Optimization for ITSM release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Workforce Optimization for ITSM release notes for upgrades from Yokohama to Brazil This consolidated guide provides essential information for ServiceNow customers upgrading the Workforce Optimization for ITSM product from the Yokohama release family to Brazil. It includes key upgrade considerations, changes, and activation instructions, helping you prepare for the transition smoothly and with awareness of any new or deprecated features. Show full answer Show less ## Important Upgrade Information Before upgrading to Brazil, review and complete the recommended pre- and post-upgrade tasks. One notable update during the Yokohama upgrade is the option to enable enhanced security for Workforce Optimization for ITSM. To activate this enhanced security, you must contact Now Support to install the **ITSM Enhanced Security Features plugin (com.snc.itsm.enhancedsecurity)**. Once installed, specific user roles are required to access various features: * **Skill Review:** Skill review manager (snwfoskillreview.manager), Skill review user (snwfoskillreview.user) * **Work Scheduler:** Work scheduler admin (snwfoworksched.admin), Work scheduler manager (snwfoworksched.manager) ## Release Updates and Changes Between Yokohama and Brazil releases, no new features, changes, removals, or deprecations were introduced for Workforce Optimization for ITSM. This means that aside from the enhanced security option in Yokohama, the core functionality remains consistent through to Brazil. ## Activation and Additional Requirements To activate Workforce Optimization for ITSM, install the **snwfocfgitsm** plugin by requesting it from the ServiceNow Store. This plugin is necessary to enable Workforce Optimization capabilities within your ITSM environment. No additional requirements, browser specifications, accessibility updates, or localization changes have been introduced between Yokohama and Brazil. ## Summary Highlights * Enhanced security for Workforce Optimization is available starting with Yokohama via a dedicated plugin installation. * No new features or modifications were added from Yokohama through Brazil releases, ensuring upgrade stability. * Activation requires plugin installation from the ServiceNow Store with no changes in additional prerequisites. This information equips you to manage your upgrade path effectively, ensuring security enhancements are leveraged while maintaining stable Workforce Optimization functionality throughout your ITSM upgrade process. Consolidated page of all release notes for Workforce Optimization for ITSM from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Workforce Optimization for ITSM release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Workforce Optimization for ITSM to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-workforceoptimizationforitsm-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | Upgrade information : [Enhanced security to access Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=components-installed-workforce-optimization-itsm&family=yokohama&ft:locale=en-US) : When you upgrade to the Yokohama release, you have the option to turn on enhanced security for the Workforce Optimization for ITSM application. To get the enhanced security, you must contact Now Support to install the ITSM Enhanced Security Features plugin (com.snc.itsm.enhanced_security). After you install the plugin, you need the roles listed here to access the respective features.{#dfrn3-workforceoptimizationforitsm-summary__entry__6} | Features in Workforce Optimization for ITSM | Role required for each user | |-|-| | Skill review | * Skill review manager (sn_wfo_skillreview.manager) * Skill review user (sn_wfo_skillreview.user) | | Work scheduler | * Work scheduler admin (sn_wfo_work_sched.admin) * Work scheduler manager (sn_wfo_work_sched.manager) | [ ] | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Workforce Optimization for ITSM. {#dfrn3-workforceoptimizationforitsm-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Workforce Optimization for ITSM features. {#dfrn3-workforceoptimizationforitsm-summary__entry__28} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Workforce Optimization for ITSM features or functionality were removed. {#dfrn3-workforceoptimizationforitsm-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Workforce Optimization for ITSM features or functionality were deprecated. {#dfrn3-workforceoptimizationforitsm-summary__entry__48} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Workforce Optimization for ITSM. {#dfrn3-workforceoptimizationforitsm-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | Activation information : Install the Workforce Optimization for ITSM plugin (sn_wfo_cfg_itsm) by requesting it from the ServiceNow Store. For details, see [Activate Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=activate-configurable-workforce-optimization-itsm&family=yokohama&ft:locale=en-US) Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Workforce Optimization for ITSM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Workforce Optimization for ITSM we have noted them here. {#dfrn3-workforceoptimizationforitsm-summary__entry__68} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Workforce Optimization for ITSM we have noted them here. {#dfrn3-workforceoptimizationforitsm-summary__entry__78} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Workforce Optimization for ITSM, such as specific requirements or compliance levels. {#dfrn3-workforceoptimizationforitsm-summary__entry__88} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Workforce Optimization for ITSM we have noted them here. {#dfrn3-workforceoptimizationforitsm-summary__entry__98} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Workforce Optimization for ITSM we have noted them here. {#dfrn3-workforceoptimizationforitsm-summary__entry__108} | Release | Release notes | |-|-| | Yokohama | When you upgrade to the Yokohama release, get the enhanced security features by installing the new plugin. See [Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=workforce-optimization-itsm-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]