--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Adoption Services release notes for upgrades from Zurich to Australia # Combined Adoption Services release notes for upgrades from Zurich to Australia {#ariaid-title1} * Release version: Australia * * Updated August 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Consolidated page of all release notes for Adoption Services from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Adoption Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Adoption Services to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-adoptionservices-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Adoption Services. {#dfrn3-adoptionservices-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Help Center](https://www.servicenow.com/docs/access?context=help-center&family=zurich&ft:locale=en-US) : Find the available Guided Tours that are now prominently listed in the Help Center. : View the state of the Guided Tours in progress, in the Help Center. Any other help content is hidden when the tour is running. These enhancements are applicable across workspaces. | | Australia | [Using Dynamic Guidance](https://www.servicenow.com/docs/access?context=using-dynamic-guidance&family=australia&ft:locale=en-US) : Dynamic Guidance provides an assistance that is fully embedded within the product, enabling users to access relevant information without navigating away from their Workflow. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Adoption Services features. {#dfrn3-adoptionservices-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [genai_admin role in Dynamic Guidance](https://www.servicenow.com/docs/access?context=configure&family=zurich&ft:locale=en-US) : The sn_dyn_guidance_user role now includes the role. When you assign sn_dyn_guidance_user to a user, the genai_admin role is automatically granted. | | Australia | [genai_admin role in Dynamic Guidance](https://www.servicenow.com/docs/access?context=configure&family=australia&ft:locale=en-US) : The sn_dyn_guidance_user role now includes the role. When you assign sn_dyn_guidance_user to a user, the genai_admin role is automatically granted. | [ ] ## Removed Between your current release family and Australia, some Adoption Services features or functionality were removed. {#dfrn3-adoptionservices-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Adoption Services features or functionality were deprecated. {#dfrn3-adoptionservices-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Adoption Services. {#dfrn3-adoptionservices-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Adoption Services is active by default with the plugins. Do not activate this feature explicitly. | | Australia | Adoption Services is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Adoption Services, such as specific requirements or compliance levels. {#dfrn3-adoptionservices-summary__entry__50} | Release | Release notes | |-|-| | Zurich | [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=zurich&ft:locale=en-US) : Guided Tours is enhanced with more accessibility features including: * Descriptive page titles * Keyboard assistance for suggesting required fields through screen reader * Keyboard assistance for focussed user interface controls like, tool tip icons and check-boxes | | Australia | [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=australia&ft:locale=en-US) : Guided Tours is enhanced with more accessibility features including: * Descriptive page titles * Keyboard assistance for suggesting required fields through screen reader * Keyboard assistance for focused user interface controls like, tool tip icons and check-boxes | [ ] ## Localization information If there are specific localization considerations for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__62} | Release | Release notes | |-|-| | Zurich | Explore Dynamic Guidance within [In-product help](https://www.servicenow.com/docs/access?context=inproduct-help&family=zurich&ft:locale=en-US) features of [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=zurich&ft:locale=en-US) as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms. * Use Onboarding modals that now align with the theme of the chosen ServiceNow® instance. * Discover and select Guided Tours from the list that is available in Help Center. See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=zurich&ft:locale=en-US) for more information. | | Australia | Explore Dynamic Guidance within [In-product help](https://www.servicenow.com/docs/access?context=inproduct-help&family=australia&ft:locale=en-US) features of [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=australia&ft:locale=en-US) as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms. See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=australia&ft:locale=en-US) for more information. | [ ]