---
sourceDocument: australia Combined Product Files
sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-australia

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - australia Combined Product Files

ft:clusterId :

    - delta3az

bundleId :

    - delta3az


---

# Combined Mastercard Spoke release notes for upgrades from Zurich to Australia

# Combined Mastercard Spoke release notes for upgrades from Zurich to Australia {#ariaid-title1}

* Release version: Australia
* 
* Updated August 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Consolidated page of all release notes for Mastercard Spoke from Zurich to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Mastercard Spoke release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.  
Tip:  
If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Mastercard Spoke to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.  
{#dfrn3-mastercardspoke-summary__entry__2}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## New features

Between your current release family and Australia, new features were introduced for Mastercard Spoke.  
{#dfrn3-mastercardspoke-summary__entry__8}

| Release | Release notes |
|-|-|
| Zurich | [Pre-arbitration and arbitration case filing](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=zurich&ft:locale=en-US) :   Dispute agents (issuers) can create pre-arbitration cases and escalate them to arbitration, or directly create arbitration cases by skipping pre-arbitration, using the new Mastercard spoke actions. New Mastercard Spoke actions include:{#dfrn3-mastercardspoke-summary__entry__12} | Category | Spoke actions | |-|-| | Mastercom Case Filing Management | * Create Case Request Builder * Create Case Response Parser * Look up Case Documents Request Builder * Look up Case Documents Response Parser * Look up Cases Status * Take Action on Case * Look up List of Claims | | Mastercom Chargeback Management | * Look up Chargeback Documents Request Builder * Look up Chargeback Documents Response Parser | | Health Check | Look up API Suite Health | [Table 1. Mastercard Spoke] |
| Australia | No updates for this release. |
[ ]

## Changes

Between your current release family and Australia, some changes were made to existing Mastercard Spoke features.  
{#dfrn3-mastercardspoke-summary__entry__22}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Removed

Between your current release family and Australia, some Mastercard Spoke features or functionality were removed.  
{#dfrn3-mastercardspoke-summary__entry__28}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Deprecations

Between your current release family and Australia, some Mastercard Spoke features or functionality were deprecated.  
{#dfrn3-mastercardspoke-summary__entry__34}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Activation information

Review information on how to activate Mastercard Spoke.  
{#dfrn3-mastercardspoke-summary__entry__40}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Additional requirements

If any additional requirements were introduced or changed for Mastercard Spoke we have noted them here.  
{#dfrn3-mastercardspoke-summary__entry__46}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Browser requirements

If any specific browser requirements were introduced or changed for Mastercard Spoke we have noted them here.  
{#dfrn3-mastercardspoke-summary__entry__52}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Accessibility information

Review details on accessibility information for Mastercard Spoke, such as specific requirements or compliance levels.  
{#dfrn3-mastercardspoke-summary__entry__58}

| Release | Release notes |
|-|-|
| Zurich | : |
| Australia | No updates for this release. |
[ ]

## Localization information

If there are specific localization considerations for Mastercard Spoke we have noted them here.  
{#dfrn3-mastercardspoke-summary__entry__64}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Highlight information

If there are specific highlight considerations for Mastercard Spoke we have noted them here.  
{#dfrn3-mastercardspoke-summary__entry__70}

| Release | Release notes |
|-|-|
| Zurich | * File pre-arbitration and arbitration cases directly through Mastercard's API. * Handle tasks such as searching transactions, creating claims, and processing chargebacks, pre-arbitration, and arbitration case filings efficiently. * Enable dispute agents with real-time data exchange and embedded Mastercard dispute life cycle workflows. * Accelerate time to value with a predefined Mastercom Extended spoke that reduces development effort and speeds up deployment. See [Mastercard Spoke](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=zurich&ft:locale=en-US) for more information. |
| Australia | No updates for this release. |
[ ]