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sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil

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    - brazil

ft:locale :

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ft:publication_title :

    - brazil Combined Product Files

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---

# Combined Accounts Payable Operations release notes for upgrades from Zurich to Brazil

# Combined Accounts Payable Operations release notes for upgrades from Zurich to Brazil {#ariaid-title1}

Release version: Brazil  
Updated October 8, 2026  
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## Summary of Combined Accounts Payable Operations Release Notes for Upgrades from Zurich to Brazil

This consolidated release notes document provides ServiceNow customers with essential information on upgrading Accounts Payable Operations (APO) from the Zurich to the Brazil release.
It highlights new features, changes, and important pre- and post-upgrade tasks to ensure smooth transition and enhanced invoice processing capabilities.
The document also covers activation procedures, localization, accessibility, and platform improvements relevant to APO users.
Show full answer Show less  

## Key Features

* **Tax Engine Integration:** Introduced in Zurich and Australia, this framework validates supplier-provided tax against system tax at the invoice line level, supporting compliance with regional and global tax regulations. It enables automatic tax validation, exception handling, manual revalidation, and tax roll-up processes.
* **Invoice Type Conversion:** Accounts payable specialists can manually change invoice types (e.g., from non-PO to PO invoices) to improve accuracy and compliance.
* **Playbook for Exceptions:** New exception types like missing tax codes and currency mismatches help process invoices efficiently and maintain financial accuracy.
* **IT Asset Management Integration:** Confirms receipt availability and updates quantities in purchase orders through integration between ITAM and APO applications.
* **AI-Powered Automation:** The recommended invoice owner AI agent auto-suggests business owners based on historical data, facilitating supplier auto-confirmations and shortening invoice processing cycles.
* **Universal Request (UR):** Employees and suppliers can raise and track general cases via ServiceNow's UR application, simplifying support requests and reducing confusion about contact points.
* **Distribution Sets:** Automatically split invoice amounts across multiple cost centers or GL accounts, reducing manual data entry for both PO and non-PO invoices.
* **Email Parser Agent:** An AI agent that processes incoming emails, classifies requests, and creates invoice cases to streamline supplier and invoice owner communications (updated in Brazil to refine intent handling).
* **Configurable Invoice Rejection Modes:** Administrators can tailor rejection behaviors per exception type to align with organizational policies and audit requirements.
* **Case Management Enhancements:** Brazil release introduces case exclusion rules to reduce unnecessary case creation from emails, ability to manually reopen closed inquiry cases, and generate knowledge base articles from case resolutions to improve efficiency and compliance.
* **LLM Service Introduction:** Brazil release incorporates Gemma 4 model into the Now LLM Service, offering advanced, sovereign AI capabilities hosted and governed by ServiceNow.

## Changes

* **Invoice Exception Enhancements (Zurich):** Improved validation of insufficient goods receipt and available funds at the line and header levels when multiple invoices relate to a single purchase order.
* **Email Parser Agent Update (Brazil):** Removed the Universal Request routing path for emails with multiple intents, now processing them through standard AP intent flows.
* **Tax Roll-Up Logic (Australia):** Supplier tax roll-up removed; roll-up now applies only to system tax to ensure independent validation of supplier tax amounts.

## Activation and Upgrade Guidance

Accounts Payable Operations must be installed via the ServiceNow Store. Customers upgrading to Brazil should review and complete recommended pre- and post-upgrade tasks such as configuring case exclusion rules by customizing and activating the supplied flow "Create Inquiry Case on Invoice email."

## Localization, Accessibility, and Browser Requirements

* **Localization:** APO supports multiple languages; however, DocIntel models are trained only for English extraction by default. To process invoices in other supported languages, customers must train the DocIntel model accordingly.
* **Accessibility:** The new Coral theme includes a dark mode option to improve readability and reduce eye strain.
* **Browser Requirements:** No changes noted for Brazil release.

## Practical Benefits for ServiceNow Customers

* Automate and accelerate invoice processing while improving compliance with tax and financial controls.
* Reduce manual workload for Accounts Payable specialists through AI-driven suggestions, automatic cost allocations, and streamlined case management.
* Enhance supplier and employee experience by simplifying case requests and improving communication workflows.
* Leverage advanced AI models with Now LLM Service for smarter invoice handling and agent assistance.
* Enable efficient handling of invoice exceptions with configurable rejection modes and improved validation logic.
* Integrate seamlessly with IT Asset Management and ERP systems to maintain accurate purchase order and invoice data synchronization.  
Consolidated page of all release notes for Accounts Payable Operations from Zurich to Brazil.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Accounts Payable Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil.  
Tip:  
If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Accounts Payable Operations to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.  
{#dfrn3-accountspayableoperations-summary__entry__2}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
| Brazil | Upgrade information :   If you're an APO user upgrading from a previous release and want to configure the case exclusion rules, copy the out-of-box flow Create Inquiry Case on Invoice email, customize it as needed, and activate it. |
[ ]

## New features

Between your current release family and Brazil, new features were introduced for Accounts Payable Operations.  
{#dfrn3-accountspayableoperations-summary__entry__10}

| Release | Release notes |
|-|-|
| Zurich | [Tax engine integration](https://www.servicenow.com/docs/access?context=tax-engine-integration&family=zurich&ft:locale=en-US) :   The tax engine integration framework validates supplier-provided tax against system tax at invoice line level, maintains compliance with regional and global tax regulations. This integration triggers automatic tax validation, handles exceptions for tax variance and missing data, enables manual revalidation and rolling up of system tax. [Convert invoice type](https://www.servicenow.com/docs/access?context=convert-invoice-case&family=zurich&ft:locale=en-US) :   Enable your accounts payable specialist to manually change the invoice type, which results in improved accuracy and compliance. For example, changing a non-purchase order (PO) invoice to a PO invoice type. [Using Playbook in Accounts Payable Operations](https://www.servicenow.com/docs/access?context=how-to-use-playbook&family=zurich&ft:locale=en-US) :   Process your invoices more efficiently, adhere to compliance, and provide financial accuracy across processes by using new exceptions such as the Missing tax code invoice and currency mismatch between invoices and purchase orders. [IT Asset Management purchase order invoice processing](https://www.servicenow.com/docs/access?context=apo-integration-with-itam&family=zurich&ft:locale=en-US) :   Confirm that ITAM receipts are available and the received quantity is updated in the purchase orders through the integration between the IT Asset Management and Accounts Payable Operations applications. [Set APO properties](https://www.servicenow.com/docs/access?context=set-apo-properties&family=zurich&ft:locale=en-US) :   The recommend invoice owner AI agent auto-suggests and fills in the appropriate business owner based on historical patterns. This process sets up auto-confirmation from suppliers, resulting in shorter invoice processing cycles. [Universal Request in Accounts Payable Operations](https://www.servicenow.com/docs/access?context=universal-request-in-apo&family=zurich&ft:locale=en-US) :   Employees and suppliers can raise general case requests and track case activity updates from their respective portals by using the ServiceNowUniversal Request (UR) application. Universal requests eliminate confusion about which department to contact for assistance. [Distribution set in Accounts Payable Operations](https://www.servicenow.com/docs/access?context=distribution-sets-in-apo&family=zurich&ft:locale=en-US) :   Apply predefined distribution sets to split invoice amounts across multiple cost centers or GL accounts without having to do manual entry for each invoice line in PO invoices and non-PO invoices. This process helps distribute costs to multiple cost centers automatically, reducing manual work for Accounts Payable specialists. |
| Australia | [Tax engine integration](https://www.servicenow.com/docs/access?context=tax-engine-integration&family=australia&ft:locale=en-US) :   The tax engine integration framework validates supplier-provided tax against system tax at invoice line level, and supports regional and global tax requirements. This integration triggers automatic tax validation, handles exceptions for tax variance and missing data, enables manual re validation and rolling up of system tax. [Email parser agent for APO](https://www.servicenow.com/docs/access?context=email-parser-agent-for-apo&family=australia&ft:locale=en-US) :   The email parser agent is an AI agent that automatically processes incoming emails (Level 1 support cases and tasks) from suppliers and invoice owners. The email parser agent identifies actionable requests, classifies them, and creates invoice cases. [Invoice rejection modes](https://www.servicenow.com/docs/access?context=invoice-rejection-modes&family=australia&ft:locale=en-US) :   APO supports configurable rejection modes for invoice exception handling. Administrators can configure rejection mode behavior per exception type to align with organizational policies and audit requirements. |
| Brazil | [Case exclusion rules](https://www.servicenow.com/docs/access?context=case-exclusion-rules&family=brazil&ft:locale=en-US) :   Defines condition-based rules that reduce unnecessary emails from creating cases. Case exclusion rules keep the case queue focused on genuine invoice inquiries, reducing redundant work and unnecessary notifications so AP agents can spend more time on real supplier and invoice issues. Manually reopen an inquiry case that is in the closed state and reuse the existing case history than starting over. [Generate knowledge base article from case](https://www.servicenow.com/docs/access?context=create-knowledge-article-single-case&family=brazil&ft:locale=en-US) :   Invoice case resolutions can be shared in the form of searchable knowledge articles --- reducing repeated effort on recurring supplier issues, driving more consistent outcomes across the AP team, and preserving a clear case-to-article link for compliance. |
[ ]

## Changes

Between your current release family and Brazil, some changes were made to existing Accounts Payable Operations features.  
{#dfrn3-accountspayableoperations-summary__entry__18}

| Release | Release notes |
|-|-|
| Zurich | [Invoice exceptions](https://www.servicenow.com/docs/access?context=work-with-invoice-exceptions&family=zurich&ft:locale=en-US) :   The Insufficient goods receipt exception has been enhanced to validate line-level quantities accurately when multiple invoices are submitted against a single purchase order even if a sufficient goods receipt exist.The Insufficient Funds (Line Amount) functionality has been enhanced to perform validation of available funds at the invoice line level, matching each invoice line against its respective purchase order line when multiple invoices are generated for the same purchase order line.The Insufficient Funds (Header Amount) logic has been enhanced to validate available funds at the invoice header level against the corresponding purchase order when multiple invoices are created for the same purchase order. |
| Australia | No updates for this release. |
| Brazil | [Email parser agent for APO](https://www.servicenow.com/docs/access?context=email-parser-agent-for-apo&family=brazil&ft:locale=en-US) :   The Email parser agent in Accounts Payable Operations has been updated to remove the Universal Request (UR) path. When an incoming email contains multiple intents, the agent now processes it through the standard AP intent-handling flow instead of routing the email into a Universal Request. |
[ ]

## Removed

Between your current release family and Brazil, some Accounts Payable Operations features or functionality were removed.  
{#dfrn3-accountspayableoperations-summary__entry__26}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Deprecations

Between your current release family and Brazil, some Accounts Payable Operations features or functionality were deprecated.  
{#dfrn3-accountspayableoperations-summary__entry__34}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | * Roll up logic applies only to system tax, not to supplier-declared tax. Supplier tax roll up is removed. This replaces the previous approach, which lacked independent validation of supplier-provided tax amounts. |
| Brazil | Now LLM Service :   Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. |
[ ]

## Activation information

Review information on how to activate Accounts Payable Operations.  
{#dfrn3-accountspayableoperations-summary__entry__42}

| Release | Release notes |
|-|-|
| Zurich | Activation information :   Install Accounts Payable Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Accounts Payable Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
| Australia | Activation information :   Install Accounts Payable Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Accounts Payable Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
| Brazil | Activation information : Install Accounts Payable Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). Note: Accounts Payable Operations is available in the ServiceNow Store. |
[ ]

## Additional requirements

If any additional requirements were introduced or changed for Accounts Payable Operations we have noted them here.  
{#dfrn3-accountspayableoperations-summary__entry__50}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Browser requirements

If any specific browser requirements were introduced or changed for Accounts Payable Operations we have noted them here.  
{#dfrn3-accountspayableoperations-summary__entry__58}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Accessibility information

Review details on accessibility information for Accounts Payable Operations, such as specific requirements or compliance levels.  
{#dfrn3-accountspayableoperations-summary__entry__66}

| Release | Release notes |
|-|-|
| Zurich | Accessibility information : Dark theme :   The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Localization information

If there are specific localization considerations for Accounts Payable Operations we have noted them here.  
{#dfrn3-accountspayableoperations-summary__entry__74}

| Release | Release notes |
|-|-|
| Zurich | Localization information :   Accounts Payable Operations supports multiple languages. However, the current DocIntel model is trained to extract invoices in the English language only. If you want to process an invoice in the multiple languages supported by DocIntel, you must train the DocIntel model. |
| Australia | Localization information :   Accounts Payable Operations supports multiple languages. However, the current DocIntel model is trained to extract invoices in the English language only. To process an invoice in the multiple languages supported by DocIntel, you must train the DocIntel model. |
| Brazil | Localization information :   Accounts Payable Operations supports multiple languages. However, the current DocIntel model is trained to extract invoices in the English language only. To process an invoice in the multiple languages supported by DocIntel, you must train the DocIntel model. |
[ ]

## Highlight information

If there are specific highlight considerations for Accounts Payable Operations we have noted them here.  
{#dfrn3-accountspayableoperations-summary__entry__82}

| Release | Release notes |
|-|-|
| Zurich | * Leverage Accounts payable document classification skill to classify email attachments into invoice, credit memo, or supporting documents based on the AI recommended confidence score resulting in error free invoice data extraction. * Validate supplier provided tax against a system-calculated tax by integrating an enterprise-grade tax engine resulting in straight-through processing of invoice while improving accuracy, compliance, and operational efficiency. * Process your invoice more effectively and accurately with the new missing tax code invoice exception and currency mismatch. * Handle various AP related inquiries and tasks through a single entry point by using the Universal Request (UR) as a multi-purpose request form. * Leverage AI-powered agentic workflow to recommend the appropriate business owner for non-PO invoices based on historical patterns. * Automate cost allocations in the invoice lines using distribution sets. See [Accounts Payable Operations](https://www.servicenow.com/docs/access?context=acc-pay-mgmt-landing-page&family=zurich&ft:locale=en-US) for more information. |
| Australia | Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) :   The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. * Invoice tax lines now capture the jurisdiction, jurisdiction type, and tax authority applied during tax calculation. * Suppliers can submit, track, and confirm resolutions without portal navigation. * Configure rejection modes to customize workflows so that AI workers focus on resolution quality rather than administrative tasks. * Use automated email parsing and LLM-assisted responses to handle cases with less manual effort. See [Accounts Payable Operations](https://www.servicenow.com/docs/access?context=acc-pay-mgmt-landing-page&family=australia&ft:locale=en-US) for more information. |
| Brazil | * Automate invoice processing with purchase order matching to reduce manual effort. * Prevent duplicate payments by detecting invoices that have already been processed. * Expedite supplier payments by verifying, processing, and reconciling invoices efficiently. * Protect against fraud by identifying invoice exceptions before processing. * Synchronize invoice data with ERP systems through bidirectional integration for ingestion and posting. For an overview of Accounts Payable Operations capabilities, see [Accounts Payable Operations](https://www.servicenow.com/docs/access?context=acc-pay-mgmt-landing-page&family=brazil&ft:locale=en-US). |
[ ]