--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Adoption Services release notes for upgrades from Zurich to Brazil # Combined Adoption Services release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Adoption Services Release Notes for Upgrades from Zurich to Brazil This consolidated document provides ServiceNow customers with a comprehensive summary of Adoption Services release notes spanning from the Zurich release through to the Brazil release. It is designed to assist customers in preparing for their upgrade by outlining new features, changes, deprecations, activation guidance, and other relevant upgrade information across these releases. Show full answer Show less ## New Features * **Zurich:** Introduction of Guided Tours prominently listed and managed within the Help Center, allowing users to view and engage with tours directly in workspaces while hiding other help content during tours. * **Australia:** Introduction of Dynamic Guidance, an embedded assistance feature that delivers contextual, workflow-integrated guidance without requiring users to leave their current activity. * **Brazil:** No new feature updates for Adoption Services. ## Changes * **Zurich:** * Automatic assignment of the `genaiadmin` role when the `sndynguidanceuser` role is granted, simplifying role management for Dynamic Guidance. * Improved discoverability of Guided Tours through prominent placement in the Help Center, with role-based access to interactive tours within applications. * Introduction of the Coral theme as the default for new portals and experiences using Next Experience or Core UI, featuring brand-neutral visuals and an optional dark mode. * Onboarding modals updated to align visually with the instance theme (dark, light, or coral) to create a cohesive user experience. * **Australia:** The `genaiadmin` role is now included with `sndynguidanceuser`, matching Zurich's role enhancements. * **Brazil:** No changes to existing features. ## Deprecations * **Australia:** Guided Setup is marked for future deprecation; it will be hidden and not activated on new instances but remains supported. This reflects a shift in how setup guidance is delivered. * **Zurich and Brazil:** No deprecations reported. ## Activation Information * Adoption Services is active by default across Zurich and Australia releases as part of the ServiceNow AI Platform. Customers should **not explicitly activate** these features. * There are no new activation instructions for Brazil. ## Accessibility Enhancements * Guided Tours now include enhanced accessibility features such as descriptive page titles, keyboard assistance for required fields via screen readers, and better keyboard navigation for UI elements like tooltips and checkboxes. These improvements are present in Zurich and Australia releases. * Brazil release includes no additional accessibility updates. ## Additional Notes * No updates or changes were noted in browser requirements, localization, or feature removals across all three releases. * Customers upgrading should review pre- and post-upgrade tasks where necessary to ensure a smooth transition. ## Practical Implications for ServiceNow Customers By upgrading Adoption Services from Zurich to Brazil, customers can leverage embedded, context-sensitive guidance through Dynamic Guidance and enhanced user assistance via Guided Tours. The introduction of a new default Coral theme modernizes the user interface, improving user engagement and experience consistency. Accessibility improvements ensure that guided content is more usable by all users. Customers should be aware of the deprecation of Guided Setup and plan accordingly. Activation is automatic, minimizing setup efforts during upgrade. Consolidated page of all release notes for Adoption Services from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Adoption Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Adoption Services to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-adoptionservices-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Adoption Services. {#dfrn3-adoptionservices-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Help Center](https://www.servicenow.com/docs/access?context=help-center&family=zurich&ft:locale=en-US) : Find the available Guided Tours that are now prominently listed in the Help Center.View the state of the Guided Tours in progress, in the Help Center. Any other help content is hidden when the tour is running. These enhancements are applicable across workspaces. | | Australia | [Using Dynamic Guidance](https://www.servicenow.com/docs/access?context=using-dynamic-guidance&family=australia&ft:locale=en-US) : Dynamic Guidance provides an assistance that is fully embedded within the product, enabling users to access relevant information without navigating away from their Workflow. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Adoption Services features. {#dfrn3-adoptionservices-summary__entry__18} | Release | Release notes | |-|-| | Zurich | [genai_admin role in Dynamic Guidance](https://www.servicenow.com/docs/access?context=configure&family=zurich&ft:locale=en-US) : The sn_dyn_guidance_user role now includes the role. When you assign sn_dyn_guidance_user to a user, the genai_admin role is automatically granted. Easy discoverability of [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=zurich&ft:locale=en-US) : Guided Tours are now prominently displayed on the Help Center, making them easier to find. Based on your role, you will have access to guided tours that provide an interactive experience, allowing you to engage directly with the application. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. For existing customers who upgrade to Zurich, use [Theme Builder to publish Coral theme to your instance](https://www.servicenow.com/docs/access?context=tb-apply-theme&family=zurich&ft:locale=en-US) or [add Coral theme to the Next Experience UX Parent App Theme table](https://www.servicenow.com/docs/access?context=configure-presentation-order-of-themes&family=zurich&ft:locale=en-US). [Onboarding modals](https://www.servicenow.com/docs/access?context=next-experience-onboarding&family=zurich&ft:locale=en-US) : The images in the Onboarding modals now match the theme of the instance that you choose, whether dark, light, or coral to provide a visually cohesive experience. | | Australia | [genai_admin role in Dynamic Guidance](https://www.servicenow.com/docs/access?context=configure&family=australia&ft:locale=en-US) : The sn_dyn_guidance_user role now includes the role. When you assign sn_dyn_guidance_user to a user, the genai_admin role is automatically granted. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Adoption Services features or functionality were removed. {#dfrn3-adoptionservices-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Adoption Services features or functionality were deprecated. {#dfrn3-adoptionservices-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Starting with the Australia release, Guided Setup is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Adoption Services. {#dfrn3-adoptionservices-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Adoption Services is active by default with the plugins. Do not activate this feature explicitly. | | Australia | Activation information : Adoption Services is a ServiceNow AI Platform feature that is active by default. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Adoption Services, such as specific requirements or compliance levels. {#dfrn3-adoptionservices-summary__entry__66} | Release | Release notes | |-|-| | Zurich | Accessibility information : [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=zurich&ft:locale=en-US) : Guided Tours is enhanced with more accessibility features including: * Descriptive page titles * Keyboard assistance for suggesting required fields through screen reader * Keyboard assistance for focussed user interface controls like, tool tip icons and check-boxes | | Australia | Accessibility information : [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=australia&ft:locale=en-US) : Guided Tours is enhanced with more accessibility features including: * Descriptive page titles * Keyboard assistance for suggesting required fields through screen reader * Keyboard assistance for focused user interface controls like, tool tip icons and check-boxes | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__82} | Release | Release notes | |-|-| | Zurich | Explore Dynamic Guidance within [In-product help](https://www.servicenow.com/docs/access?context=inproduct-help&family=zurich&ft:locale=en-US) features of [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=zurich&ft:locale=en-US) as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms. * Use Onboarding modals that now align with the theme of the chosen ServiceNow® instance. * Discover and select Guided Tours from the list that is available in Help Center. See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=zurich&ft:locale=en-US) for more information. | | Australia | Explore Dynamic Guidance within [In-product help](https://www.servicenow.com/docs/access?context=inproduct-help&family=australia&ft:locale=en-US) features of [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=australia&ft:locale=en-US) as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms. See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]