--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Advanced Approval Management release notes for upgrades from Zurich to Brazil # Combined Advanced Approval Management release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Advanced Approval Management release notes for upgrades from Zurich to Brazil This consolidated release notes document provides ServiceNow customers with a comprehensive overview of Advanced Approval Management (AAM) enhancements, changes, and important upgrade information from the Zurich release through to Brazil. It serves as a practical guide to prepare for and execute upgrades while understanding new capabilities introduced across these releases. Show full answer Show less ## Key Features * **Approval Duration Visibility:** Approvers and requesters can now see the elapsed time for approval steps in Requested or Escalated states, displayed in hours, days, or weeks depending on duration, enhancing awareness of pending approvals. * **Ad-hoc Approver Insertion:** Users can insert ad-hoc approvers at valid positions within approval chains, with validation to prevent disrupting already completed steps. These ad-hoc approvers are clearly identified and receive notifications with requester comments. * **Recall Approval Requests from Quote Header:** Requesters can recall approval requests directly from the quote header without navigating to the Approvals tab, streamlining workflow edits. * **Rejection Reason Display:** Rejection reasons are now shown near the related approval step card, helping requesters understand issues without needing to contact approvers. * **Delegate Approvers:** Delegation rules allow designated approvers to approve or reject requests on behalf of the original approver directly from the Approvals tab, ensuring continuity. * **Escalation Rules:** Admins can configure escalation rules to automatically reassign pending approvals if the original approver does not act within a specified timeframe. * **Override Approval Steps:** Approval admins can override or bypass pending approval steps to unblock workflows when approvals are no longer needed. * **Flexible Approval Configurations:** Build complex workflows supporting sequential, parallel, or mixed approval chains with customizable order, roles, and conditions. Notifications are consolidated, and approvers can respond via email commands. * **Intelligent Routing and Smart Reapprovals:** Approval steps can be automatically triggered or skipped based on configurable conditions like discount percentages or deal size, improving efficiency. * **Automated Notifications and Real-Time Tracking:** Notify sales agents and approvers about approval statuses with predefined reminders and escalations. Track approval history with detailed step-level data including approvers, comments, and timestamps. * **Multi-Channel Approval Actions:** Approvals can be accepted or rejected through email, push notifications, CRM Workspace, or ServiceNow AI Platform's My Approvals center. * **Role and Access Management:** Introduction of the approvalrequestsubmitter role allows limiting requesters' capabilities to submitting approval requests without full workflow access. ## Upgrade and Activation Guidance * Before upgrading to Brazil, review and adjust approval rule order values as the default order has changed to 10 in Australia release. * Assign appropriate roles, such as approvalrequestsubmitter, to restrict user permissions as needed. * Advanced Approval Management must be installed via the ServiceNow Store, with activation details provided in the Australia release notes section. ## Changes, Removals, and Deprecations No updates, removals, or deprecations were noted between Zurich and Brazil releases, ensuring continuity of existing features. ## Additional Information No new browser requirements, localization, accessibility, or additional technical requirements were introduced in these releases. ## Practical Benefits for ServiceNow Customers * Improved transparency and control over the approval process with elapsed time tracking and visible rejection reasons. * Greater flexibility in managing approval chains through ad-hoc approvers, delegation, and override capabilities. * Streamlined user experience by enabling approval request recall from intuitive locations and consolidating notifications. * Automation features like escalation rules and intelligent routing reduce manual intervention and accelerate approval cycles. * Multi-channel approval options increase responsiveness and convenience for approvers. Consolidated page of all release notes for Advanced Approval Management from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Advanced Approval Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Advanced Approval Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-advancedapprovalmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : The default value for the Rule order field in a chain is now 10. If you have rule orders in chains configured with different order values, review and update them as needed to align with the new default. Assign the approval_request_submitter role to requesters who submit approval requests only and don't have access to the full advanced approval workflow functionality and interface. Users with this role can't recall recall or update approval requests. For more information, see [Components installed with Advanced Approval Management for Sales](https://www.servicenow.com/docs/access?context=components-installed-advanced-approval-management-for-sales&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Advanced Approval Management. {#dfrn3-advancedapprovalmanagement-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Approval duration on approval cards : As an approver or requester, view the amount of time that has elapsed for an approval step in a Requested or Escalated state. The time amount is highlighted and displayed in * Hours, if the duration is under 24 hours * Days and hours, if the duration is under seven days * Weeks and days, if the duration is over seven days The elapsed time starts when the approval request is submitted or when an escalation is triggered based on escalation rules. [Add ad-hoc approvers to approval chains](https://www.servicenow.com/docs/access?context=add-approver&family=australia&ft:locale=en-US) : As a requester or approver, insert an ad-hoc approver at a specific position within an existing approval chain. The approval engine validates the position to prevent insertion before already requested or completed approvals. Ad-hoc approvers are clearly identified in the chain view and receive approval notifications with requester comments. [Recall an approval request from the quote header](https://www.servicenow.com/docs/access?context=submitting-approval-requests&family=australia&ft:locale=en-US) : Enable requesters to recall submitted approval requests directly from the quote header in the quote workflow, without navigating to the Approvals tab. [Rejection reason in Approvals tab](https://www.servicenow.com/docs/access?context=approving-approval-requests&family=australia&ft:locale=en-US) : Inform approval requesters of rejected approval requests by displaying the rejection reason near the related step card in the Approvals tab of the entity. Displaying the rejection reason helps requesters understand the issue with the request, without contacting approvers for clarification. [Configure delegate approvers](https://www.servicenow.com/docs/access?context=configure-approval-delegation&family=australia&ft:locale=en-US) : Configure the delegation rules allowing delegate approvers to approve or reject approval requests. Delegate approvers can approve or reject a request directly from the approval step card in the Approvals tab, on behalf of the original approver. [Escalations](https://www.servicenow.com/docs/access?context=create-approval-configuration&family=australia&ft:locale=en-US) : Enable approval rule admins to define escalation rules for reassigning pending requests to another approver automatically, when the original approver does not act within a specified time. [Override an approval step](https://www.servicenow.com/docs/access?context=override-approval-step&family=australia&ft:locale=en-US) : As an approval rule writer who also has the approval admin role, override or bypass a pending approval request step to unblock an approval request when an approval is no longer required. [Flexible approval configurations](https://www.servicenow.com/docs/access?context=configuring-advanced-approval-management&family=australia&ft:locale=en-US) : Build workflows that enable sequential approvals, parallel (simultaneous) approvals, or a combination of both. * Define workflow approval steps and optional chains that progress through multiple approval levels based on rule evaluations. * Set the approval order using combinations of levels, roles, and conditions. * Define approval users and groups. * Consolidate multiple email notifications on an approval request for an approver so that the approver receives a single email notification. * Provide approvers with the option to accept or reject approval requests directly from a consolidated email notification. Approvers can also reply to the email using commands for approving or rejecting individual requests or all requests. For more information on approval notifications, see [Notifications in Advanced Approval Management for Sales](https://www.servicenow.com/docs/access?context=setting-up-approval-notifications&family=australia&ft:locale=en-US) [Intelligent routing rules and smart reapprovals](https://www.servicenow.com/docs/access?context=set-approval-trigger-conditions&family=australia&ft:locale=en-US) : Automatically trigger approvals by setting conditions based on items such as discount percentage, deal size, and margin thresholds. Configure thresholds and conditions so the approval workflow skips approved steps that have already been approved if the underlying conditions haven't changed. [Automated notifications of approval status](https://www.servicenow.com/docs/access?context=setting-up-approval-notifications&family=australia&ft:locale=en-US) : Inform sales agents and approvers of the status of approval items moving through the approval workflow by setting up notifications. Use predefined system notifications for reminders and escalations. [Flexible submission for approval requests](https://www.servicenow.com/docs/access?context=submitting-approval-requests&family=australia&ft:locale=en-US) : Before submitting requests for approval, see the required approvals, approver names, approval reasons, and approval sequencing by creating and previewing approval requests. Requesters can recall approval requests for changes and resubmit them. [Real-time status tracking and approval history](https://www.servicenow.com/docs/access?context=tracking-approval-status&family=australia&ft:locale=en-US) : Monitor approval progress and access approval history that provides detailed status for each approval step including assigned approvers, actual approvers (for completed steps), approval comments, and assignment and completion timestamps. [Approval management](https://www.servicenow.com/docs/access?context=approving-approval-requests&family=australia&ft:locale=en-US) : * Accept or reject approvals using multiple channels, such as email, push notifications, the CRM Workspace, or approval centers, such as My Approvals in the ServiceNow AI Platform®. * Assign backup approvers with date-specific coverage periods for seamless continuity of the approval process. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Advanced Approval Management features. {#dfrn3-advancedapprovalmanagement-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Advanced Approval Management features or functionality were removed. {#dfrn3-advancedapprovalmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Advanced Approval Management features or functionality were deprecated. {#dfrn3-advancedapprovalmanagement-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Advanced Approval Management. {#dfrn3-advancedapprovalmanagement-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install Advanced Approval Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Advanced Approval Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Advanced Approval Management we have noted them here. {#dfrn3-advancedapprovalmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Advanced Approval Management we have noted them here. {#dfrn3-advancedapprovalmanagement-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Advanced Approval Management, such as specific requirements or compliance levels. {#dfrn3-advancedapprovalmanagement-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Advanced Approval Management we have noted them here. {#dfrn3-advancedapprovalmanagement-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Advanced Approval Management we have noted them here. {#dfrn3-advancedapprovalmanagement-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * In the approval card for a step in the Requested or Escalated state, view the automatically-calculated elapsed time that has passed for taking action on a pending approval, to help identify requests needing immediate attention. * Enable requesters and approvers to insert ad-hoc approvers at valid positions within an existing approval chain. * Enable requesters to recall submitted quotes directly from the quote header for quick edits, without navigating to the Approvals tab to use the approval workflow interface. * Display approval rejection reasons near the associated approval step card to give approvers and requesters clear context on why a quote was rejected. * Enable approver delegates to approve or reject an approval request directly from the Approvals tab. See [Advanced Approval Management for Sales](https://www.servicenow.com/docs/access?context=explore-advanced-approval-for-sales&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]