--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Agent Client Collector release notes for upgrades from Zurich to Brazil # Combined Agent Client Collector release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Agent Client Collector Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document guides ServiceNow customers through the upgrade process of Agent Client Collector (ACC) from the Zurich release family to Brazil. It summarizes new features, changes, deprecations, and important upgrade considerations to help prepare for and implement the upgrade effectively. Show full answer Show less ## Key Features Introduced Between Zurich and Brazil * **Upgrade MID-less Agents:** Starting with version 6.0.0, selectively upgrade ACC agents without using a MID Server, supporting high-volume upgrades via products like DEX and ACC-VC. * **Agent Self-Test and Monitoring:** Version 6.0.0 introduced self-tests to verify agent functionality and a dashboard in ACC Workspace to view agents and their statuses. * **Linux Event Monitoring:** From 3.15.0, Linux event checks enable monitoring of Linux system events. * **Component and Software Discovery with ACC-VC:** Since 1.5.0, discover MSSQL components and gather software information using SWID tags, enhancing visibility into software inventory. * **Improved Debug Logging:** Version 6.0.0 enhances debug logging by routing debug statements to a dedicated log file for easier troubleshooting. * **Certificate Management:** From version 5.0, schedule automated rotation of ACC certificates to maintain secure communication with ITOM Cloud Services. * **High-Volume Upgrades on macOS:** Version 5.0 extends bulk upgrade capabilities to macOS agents alongside Windows and Linux. * **AWS Metadata Discovery:** IMDSv2 endpoint usage for metadata discovery on AWS EC2 environments was introduced in version 5.0. * **Enhanced Error and Diagnostic Reporting:** Starting in version 5.0, errors occurring before or after agent registration can be viewed in the instance, improving troubleshooting without direct agent log access. * **CPU Protection Mode Improvements:** Version 5.0 allows disabling only high CPU usage checks while continuing other data collection, with improved CPU usage monitoring on Windows. * **Configuration File Size Limit:** Configuration data files are limited to a maximum size of 10MB as of version 5.0. * **Proxy Configuration Support:** Support for proxy auto-configuration (PAC) files introduced in version 5.0 simplifies connecting ACC to proxy servers. * **File-Based Discovery on macOS:** Introduced in version 1.3.0, enabling file-based discovery capabilities on macOS systems. * **Non-osqueryd Data Collection:** Version 1.3.0 supports more efficient metric collection using non-osqueryd methods. * **Brazil Release Specific Features:** * Discovery of portable software installed via package managers not detectable by traditional methods. * Custom software filter rules to exclude irrelevant software from SAM inventory. * License key discovery and parser scripting for software legitimacy verification on Windows, Linux, and macOS. * Software categorization to automate grouping and improve inventory management. * Enhanced software tracking on Windows applications, including last used timestamps. * Maintenance token requirement for Windows agent uninstalls to prevent unauthorized removal. * Support for non-persistent VDI agents that gather data faster in virtual desktop environments. * Categorization of discovered browser extensions and software packages to improve inventory accuracy. ## Changes * Agent error logging now uses the ServiceNow Error Framework instead of Service Error Management, providing richer context and details with error codes prefixed by SN-ACC. ## Deprecations * Agent Client Collector Security Incident Response is no longer supported; customers should refer to the official deprecation guidance for alternatives. * Windows UserAssist registry key is no longer used for determining last-used software metrics; instead, running-process snapshots and registry Run keys are utilized. ## Activation and Requirements * ACC requires activation of the Agent Client Collector Framework plugin (snagent) and Agent Client Collector Monitoring plugin (snitmon) in an instance with Event Management installed. * ACC is available for download from the ServiceNow Store. * No additional hardware, browser, or localization requirements were introduced in this upgrade. * Supported languages include US English (default), UK English, French, German, Italian, Japanese, and Spanish. ## Upgrade Considerations and Benefits * Pre- and post-upgrade tasks are essential to complete for a smooth transition to Brazil. * Enhanced monitoring and discovery capabilities enable proactive infrastructure management and troubleshooting. * Improved software and certificate management facilitate compliance and lifecycle management. * Bulk upgrade capabilities reduce operational overhead for large ACC deployments, including macOS environments. * Better error diagnostics and Consolidated page of all release notes for Agent Client Collector from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Agent Client Collector release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Agent Client Collector to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-agentclientcollector-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Agent Client Collector. {#dfrn3-agentclientcollector-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Upgrade MID-less agents](https://www.servicenow.com/docs/access?context=upgrade-agent-from-instance&family=zurich&ft:locale=en-US) : Starting in version 6.0.0, perform selective and high-volume upgrades on ACC agents when not using a MID Server by using products such as DEX and ACC-VC. [\[Placeholder link text to key verify-agent-functionality\]](https://www.servicenow.com/docs/access?context=verify-agent-functionality&family=zurich&ft:locale=en-US) : Starting in version 6.0.0, verify that an agent is functioning properly by performing a self-test on the agent. [\[Placeholder link text to key acc-workspace-dashboard\]](https://www.servicenow.com/docs/access?context=acc-workspace-dashboard&family=zurich&ft:locale=en-US) : Starting in version 6.0.0, view a list of agents and their statuses on the ACC Workspace dashboard. [Monitor Linux events](https://www.servicenow.com/docs/access?context=linux-checks-policies&family=zurich&ft:locale=en-US) : Starting in version 3.15.0, monitor Linux events using Linux event checks. [Discover MSSQL components using ACC-VC](https://www.servicenow.com/docs/access?context=exploring-accv&family=zurich&ft:locale=en-US) : Starting in version 1.5.0, use ACC-VC to discover MSSQL components in your environment. [Discover software information with ACC-VC using SWID tags](https://www.servicenow.com/docs/access?context=exploring-accv&family=zurich&ft:locale=en-US) : Starting in version 1.5.0, gather software information with ACC-VC using software identification (SWID) tags on an agent and a ServiceNow® instance. [Use improved debug logging](https://www.servicenow.com/docs/access?context=acc-configure-log-levels&family=zurich&ft:locale=en-US) : Starting in version 6.0.0, benefit from enhanced debug logging by sending all debug statements to a log file [Manage Agent Client Collector certificates](https://www.servicenow.com/docs/access?context=acc-yml-options&family=zurich&ft:locale=en-US) : Starting in version 5.0, configure a schedule by which to rotate Agent Client Collector certificates which enable communication between agents and ITOM Cloud Services. Rotating certificates ensures that when a certificate expires, a new certificate is in place. [Perform high-volume Agent Client Collector upgrade in a macOS environment](https://www.servicenow.com/docs/access?context=acc-high-volume-upgrade&family=zurich&ft:locale=en-US) : Starting in version 5.0, upgrade large numbers of Agent Client Collector agents at a time that are running on macOS. This extends the existing high-volume upgrade capabilities available for Windows and Linux in the 4.3.0 release. [Use an IMDSv2 endpoint for metadata discovery](https://www.servicenow.com/docs/access?context=acc-configure-websocket-endpoint&family=zurich&ft:locale=en-US) : Starting in version 5.0, the IMDSv2 endpoint for metadata discovery is invoked when using Agent Client Collector in an AWS EC2 environment. [Use enhanced errors and diagnostics to troubleshoot issues with servers and endpoints](https://www.servicenow.com/docs/access?context=view-agent-errors&family=zurich&ft:locale=en-US) : Starting in version 5.0, view errors that occur before or after the registration process when Agent Client Collector connects to the instance. This provides enhanced debugging capabilities by enabling you to view issues in the instance, without requiring direct access to the agent logs. [Disable checks using heavy system resources while in CPU protection mode](https://www.servicenow.com/docs/access?context=checks-policies&family=zurich&ft:locale=en-US) : Starting in version 5.0, disable only those checks that are causing high CPU usage while in CPU protection mode. It is still possible to disable all checks and completely stop data collection while in CPU protection mode.In a Windows environment, Agent Client Collector has improved the accuracy of how check CPU usage is monitored. [Configuration data files size limit](https://www.servicenow.com/docs/access?context=acc-config-data-files&family=zurich&ft:locale=en-US) : Starting in version 5.0, configuration data files have a maximum size of 10MB. [Configure Agent Client Collector with proxy auto-configuration (PAC) files](https://www.servicenow.com/docs/access?context=proxy-agent&family=zurich&ft:locale=en-US) : Starting in version 5.0, enable easier connection of Agent Client Collector to a proxy server by using a proxy auto-configuration (PAC) file. [\[Placeholder link text to key gcp-config-file\]](https://www.servicenow.com/docs/access?context=gcp-config-file&family=zurich&ft:locale=en-US) : Starting in version 3.15.0, GCP checks provide added support to configure metrics through a configuration file in JSON format. [Run certificate Discovery using Agent Client Collector for Visibility Content](https://www.servicenow.com/docs/access?context=run-cert-discovery-accvc&family=zurich&ft:locale=en-US) : Starting in version 1.3.0, use the Agent Client Collector for Visibility Content to discover TLS/SSL certificates used by the ports running on the server's configuration items (CIs). Certificate Inventory and Management uses the certificate data to manage the TLS/SSL certificate life cycle. [File-based Discovery is supported in a macOS environment](https://www.servicenow.com/docs/access?context=file-based-discovery&family=zurich&ft:locale=en-US) : Starting in version 1.3.0, use File-based Discovery in a macOS environment. [Collect metrics using non-osqueryd data collection](https://www.servicenow.com/docs/access?context=using-enhanced-discovery-and-sam-together&family=zurich&ft:locale=en-US) : Starting in version 1.3.0, collect data more efficiently by invoking non-osqueryd data collection. | | Australia | No updates for this release. | | Brazil | [Discover portable software installed by package managers](https://www.servicenow.com/docs/access?context=accvc-package-discovery&family=brazil&ft:locale=en-US) : Discover software installed on endpoints via package managers that isn't discoverable by traditional checks and policies. [Create a custom filter rule](https://www.servicenow.com/docs/access?context=create-custom-filter-rule&family=brazil&ft:locale=en-US) : Create a custom software filter rule to exclude irrelevant entries from Discovery in your Software Asset Management (SAM) inventory. [Configure a license key discovery rule and write a parser script](https://www.servicenow.com/docs/access?context=configure-license-key-rule&family=brazil&ft:locale=en-US) : Verify software legitimacy by creating license keys on your Windows, Linux and macOS devices. [Categorize software](https://www.servicenow.com/docs/access?context=acc-software-categorization&family=brazil&ft:locale=en-US) : Use software categorization to group discovered software packages into business-relevant categories. Software categorization helps you avoid manually tagging software and provides administrative teams with an efficient inventory of software records. [Track software on Windows applications](https://www.servicenow.com/docs/access?context=using-enhanced-discovery-and-sam-together&family=brazil&ft:locale=en-US) : Use improved software tracking on Windows applications. Software tracking informs you of the last time the application was used. [Require a maintenance token for Windows uninstalls](https://www.servicenow.com/docs/access?context=require-maintenance-token-uninstall&family=brazil&ft:locale=en-US) : Require using a maintenance token when uninstalling an agent from a Windows device. A maintenance token provides a layer of protection so that unauthorized personnel can't perform the uninstall. [Enable a non-persistent virtual desktop infrastructure agent](https://www.servicenow.com/docs/access?context=enable-npvdi-agent&family=brazil&ft:locale=en-US) : Configure an agent to enable it to work in a Virtual Desktop Infrastructure (VDI) environment. VDI agents gather data more quickly than traditional agents not enabled for a VDI. [Categorize discovered browser extensions and software packages](https://www.servicenow.com/docs/access?context=acc-categorize-discovered-software&family=brazil&ft:locale=en-US) : Discover browser extensions and software packages by category. Categorization removes the need to tag software records manually and provides an accurate software inventory. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Agent Client Collector features. {#dfrn3-agentclientcollector-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | [View agent errors](https://www.servicenow.com/docs/access?context=view-agent-errors&family=brazil&ft:locale=en-US) : Errors are now logged using the Error Framework application, instead of Service Error Management. Error Framework provides enhanced context and details for error entries, and error codes begin with the SN-ACC prefix. | [ ] ## Removed Between your current release family and Brazil, some Agent Client Collector features or functionality were removed. {#dfrn3-agentclientcollector-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Agent Client Collector features or functionality were deprecated. {#dfrn3-agentclientcollector-summary__entry__34} | Release | Release notes | |-|-| | Zurich | Agent Client Collector Security Incident Response is no longer supported. For details on replacement options, see the [Deprecation guidance for Agent Client Collector Security Incident Response \[KB2249776\] article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2249776) in the Now Support Knowledge Base. | | Australia | No updates for this release. | | Brazil | UserAssist deprecation during SAM last-used metric collection : The Windows `UserAssist` registry key is no longer used to determine the last-used timestamp for installed software. The last-used value is now derived from running-process snapshots collected by the existing SAM metering poll on the endpoint, with a Windows registry Run key used for auto-start applications. | [ ] ## Activation information Review information on how to activate Agent Client Collector. {#dfrn3-agentclientcollector-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Agent Client Collector is available with activation of the Agent Client Collector Framework plugin (sn_agent) and the Agent Client Collector Monitoring plugin (sn_itmon) in an instance on which Event Management is installed. Important: Agent Client Collector is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | Activation information : Agent Client Collector is available with activation of the Agent Client Collector Framework plugin (sn_agent) and the Agent Client Collector Monitoring plugin (sn_itmon) in an instance on which Event Management is installed. Note: Agent Client Collector is available in the ServiceNow Store. For details, see the following activation information. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Agent Client Collector we have noted them here. {#dfrn3-agentclientcollector-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Agent Client Collector we have noted them here. {#dfrn3-agentclientcollector-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Agent Client Collector, such as specific requirements or compliance levels. {#dfrn3-agentclientcollector-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Agent Client Collector we have noted them here. {#dfrn3-agentclientcollector-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Localization information : The current available languages for Agent Client Collector are US English, UK English, French, German, Italian, Japanese, and Spanish. The default language is US English. | [ ] ## Highlight information If there are specific highlight considerations for Agent Client Collector we have noted them here. {#dfrn3-agentclientcollector-summary__entry__82} | Release | Release notes | |-|-| | Zurich | * Discover TLS/SSL certificates using Agent Client Collector for Visibility Content certificate Discovery. * Enhance data collection by disabling only those checks with high resource usage, allowing data collection to continue for other checks. * Improve troubleshooting capabilities by viewing errors that occur before and after the registration process in the ServiceNow instance. * Use file-based Discovery in a macOS environment. See [Agent Client Collector](https://www.servicenow.com/docs/access?context=acc-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | * Monitor the performance and health of your infrastructure components. * Enable proactive management and troubleshooting of Configuration Items (CIs). * Identify characteristics of components running on your servers, as an alternative to horizontal, IP-based Discovery. See [Agent Client Collector](https://www.servicenow.com/docs/access?context=acc-landing-page&family=brazil&ft:locale=en-US) for more information. | [ ]