--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined AI Agent Advisor release notes for upgrades from Zurich to Brazil # Combined AI Agent Advisor release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AI Agent Advisor Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document provides ServiceNow customers with a comprehensive view of the AI Agent Advisor updates from the Zurich through Brazil releases. It is designed to assist customers in preparing for upgrade processes by summarizing new features, changes, activation information, and other relevant details across release families. The focus is on understanding enhancements that enable automation opportunity discovery, AI agent management, and improved user experiences within the ServiceNow AI Platform. Show full answer Show less ## Key Features * **Automation Opportunities Visibility and Management:** Starting from Australia release, customers can view automation opportunities directly in AI Agent Studio and AI Control Tower. Opportunities can be refined using quick-select filters, and detailed insights are provided including matched default AI agents and their statuses. * **AI Agent Studio Enhancements:** Customers can create custom AI agents or edit existing ones based on identified automation opportunities. Pre-generated AI agents are available to address proposed automation solutions, including base system AI agents for common problems. * **Custom Data Analysis:** AI Agent Advisor analyzes data not only from base system sources but also from custom tables and fields within the customer's instance, broadening the scope for discovering automation opportunities. * **Customer Service Management (CSM) Automation:** The solution leverages interaction data from chat, voice, and email to identify CSM-specific automation opportunities and facilitates matching or generating channel-specific AI agents. * **ServiceNow AI Platform Licensing Tiers:** AI capabilities are structured into three tiers---Foundation, Advanced, and Prime---allowing customers to choose the appropriate level of AI agents and skills according to their automation needs. * **AI Agent Matching and Deployment Automation:** The platform supports finding existing AI agents aligned with discovered automation opportunities and automates the creation and deployment of new agents, accelerating time-to-value. ## Key Changes * **Updated User Interface:** The AI Admin Center experience was refreshed with the Lux UI for improved navigation and usability when managing AI Agent Advisor features. * **Simplified Savings Projections:** Automation opportunity savings projections now use a single savings profile formula; multiple projections are no longer supported. * **Terminology and Metrics Updates:** Key UI labels were updated for clarity---"Hours time saved" became "Estimated cost savings per year," and "Estimated savings" changed to "Estimated time saved per year." * **Automation Opportunities Section Renaming:** The AI Agent Advisor section on the AI Admin Center home page was renamed to "Automation opportunities" for clarity. * **Removal of Daily Recommendations:** The daily recommendation feature was discontinued to streamline the user experience. ## Activation and Installation AI Agent Advisor installs and runs automatically as part of the standard ServiceNow AI setup for both Australia and Brazil releases. It is also available through the ServiceNow Store. Customers should refer to the ServiceNow configuration guides for detailed installation steps and activation procedures. ## Localization and Accessibility Machine translation support is available for AI Agent Advisor in all languages supported by the ServiceNow AI Platform, including specific localization for Australia and Brazil releases. No additional accessibility updates or requirements were introduced in these releases. ## Practical Implications for ServiceNow Customers * Customers upgrading from Zurich to Brazil will benefit from enhanced automation discovery capabilities, improved AI agent lifecycle management, and streamlined user interfaces. * Analyzing custom instance data expands automation potential beyond standard data sources, enabling tailored AI-driven solutions. * With tiered licensing, customers can select the AI capabilities that best fit their operational goals and budget. * The automated matching and deployment of AI agents reduce manual effort, accelerating automation adoption and ROI. * Upgrading customers should review pre- and post-upgrade tasks specific to their environment, although no major disruptions or deprecated features were noted between releases. Consolidated page of all release notes for AI Agent Advisor from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AI Agent Advisor release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AI Agent Advisor to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aiagentadvisor-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for AI Agent Advisor. {#dfrn3-aiagentadvisor-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [View automation opportunities in AI Agent Studio](https://www.servicenow.com/docs/access?context=ai-agent-studio&family=australia&ft:locale=en-US) : View automation opportunities on the AI Agent Studio home page. Select the opportunity to create a custom AI agent or edit an existing AI agent in the agent builder. [View recommended intents in the asset library](https://www.servicenow.com/docs/access?context=ai-admin-center-lux-view-ai-assets&family=australia&ft:locale=en-US) : Use the asset library to view intents identified from existing automation opportunities. The intents contain a short description and sample utterance text. [Automation opportunities enhancements](https://www.servicenow.com/docs/access?context=now-assist-center-view-automation-opportunities&family=australia&ft:locale=en-US) : Use the automation opportunities enhancements to refine your view and identify opportunities. The automation opportunities list shows quick-select filters. The Resolution steps page for an automation opportunity is enhanced to show matched opportunities for default AI agents, agent status, and tooltips with links. [Delete custom data set analysis](https://www.servicenow.com/docs/access?context=ai-agent-advisor-delete-data-source&family=australia&ft:locale=en-US) : Delete a custom data source analysis that you no longer want to run for automation opportunity discovery. [Pre-generated AI agents in AI Agent Studio](https://www.servicenow.com/docs/access?context=activate-automation-opportunity-now-assist-center&family=australia&ft:locale=en-US) : Access AI agents pre-generated for the proposed solutions to automation opportunities. [Base system AI agents proposed for automations](https://www.servicenow.com/docs/access?context=now-assist-center-view-automation-opportunities&family=australia&ft:locale=en-US) : Deploy base system AI agents to solve common problems identified in your automation opportunities. [Data from custom tables and fields analyzed for automation opportunities](https://www.servicenow.com/docs/access?context=now-assist-center-set-up-automation-discovery&family=australia&ft:locale=en-US) : Identify automation opportunities from the analysis of custom tables and fields in your instance in addition to the base system data sources. [View automation opportunities in AI Control Tower](https://www.servicenow.com/docs/access?context=aict-recommendations-ai-insights&family=australia&ft:locale=en-US) : View automation opportunities as actionable insights in AI Control Tower. [CSM automation opportunities from chat, voice, and email data](https://www.servicenow.com/docs/access?context=now-assist-center-ai-agent-advisor&family=australia&ft:locale=en-US) : Discover automation opportunities for CSM AI deployment by using AI Agent Advisor to analyze interaction data from chat, voice, and email channels. Match or generate channel-specific AI agents to implement the automation opportunities. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available: * Foundation: AI agents and skills to deliver insights * Advanced: AI agents and skills to boost productivity across relevant use cases * Prime: Act autonomously with all AI agents and skills, and create your own [Automation discovery with AI Agent Advisor](https://www.servicenow.com/docs/access?context=now-assist-center-using-ai-agent-advisor&family=australia&ft:locale=en-US) : Use AI Agent Advisor to analyze actual instance data, identify automation opportunities, and view proposed AI automations. [AI agent matching and automated deployment](https://www.servicenow.com/docs/access?context=activate-automation-opportunity-now-assist-center&family=australia&ft:locale=en-US) : Find existing AI agents that support your identified automation opportunities, and automate the creation and deployment of new agents. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing AI Agent Advisor features. {#dfrn3-aiagentadvisor-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Updated AI Admin Center experience](https://www.servicenow.com/docs/access?context=ai-admin-center-lux-user-experience&family=australia&ft:locale=en-US) : The Lux experience provides a fresh look and feel for AI Agent Advisor in the AI Admin Center user interface, featuring revised pages and navigation to enhance your user experience. [Calculate savings projections for automation opportunities](https://www.servicenow.com/docs/access?context=ai-admin-center-set-up-data-source&family=australia&ft:locale=en-US) : Use a single savings profile formula when configuring custom data sets for automation opportunity discovery. Multiple savings projections are no longer supported. [Daily recommendation](https://www.servicenow.com/docs/access?context=ai-admin-center-set-up-data-source&family=australia&ft:locale=en-US) : The daily recommendation is no longer visible. Only three default configurations are available for custom data sets. [AI Agent Advisor enhancements](https://www.servicenow.com/docs/access?context=now-assist-center-view-automation-opportunities&family=australia&ft:locale=en-US) : Several features are updated to improve the user experience. * The AI Agent Advisor section of the AI Admin Center home page is renamed to Automation opportunities. * The automation opportunities cards display the record type. Hours time saved is changed to Est cost savings per year. Estimated savings is changed to Est time saved per year. A Review opportunity link displays on the card. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some AI Agent Advisor features or functionality were removed. {#dfrn3-aiagentadvisor-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some AI Agent Advisor features or functionality were deprecated. {#dfrn3-aiagentadvisor-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate AI Agent Advisor. {#dfrn3-aiagentadvisor-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : AI Agent Advisor installs and runs automatically as part of the standard ServiceNow AI setup. AI Agent Advisor is available from the ServiceNow Store. For more information about the installation of AI Agent Advisor, see [Configure](https://www.servicenow.com/docs/access?context=configuring-ai-agent-advisor&family=australia&ft:locale=en-US). Important: AI Agent Advisor is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : AI Agent Advisor installs and runs automatically as part of the standard ServiceNow AI setup. AI Agent Advisor is available from the ServiceNow® Store. For more information about the installation of AI Agent Advisor, see [Configure](https://www.servicenow.com/docs/access?context=configuring-ai-agent-advisor&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for AI Agent Advisor we have noted them here. {#dfrn3-aiagentadvisor-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AI Agent Advisor we have noted them here. {#dfrn3-aiagentadvisor-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for AI Agent Advisor, such as specific requirements or compliance levels. {#dfrn3-aiagentadvisor-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AI Agent Advisor we have noted them here. {#dfrn3-aiagentadvisor-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Localization information : AI Agent Advisor supports machine translation for Australia. Localization is applicable to AI Agent Advisor in all languages supported by the ServiceNow AI Platform. | | Brazil | Localization information : AI Agent Advisor supports machine translation. Localization is applicable to AI Agent Advisor in all languages supported by the ServiceNow AI Platform. | [ ] ## Highlight information If there are specific highlight considerations for AI Agent Advisor we have noted them here. {#dfrn3-aiagentadvisor-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Australia Patch 7](https://www.servicenow.com/docs/access?context=australia-patch-7&family=australia&ft:locale=en-US) * View recommended intents identified from existing automation opportunities in the asset library. * Create custom AI agents and edit existing agents for automation opportunities in the agent builder in AI Agent Studio. [Australia Patch 6](https://www.servicenow.com/docs/access?context=australia-patch-6&family=australia&ft:locale=en-US) * Use the automation opportunities enhancements to refine your view and identify opportunities. * Delete a custom data source analysis that you no longer want to run for automation opportunity discovery. [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * Choose from base system and pre-generated AI agents in AI Agent Studio to automate solutions to common issues. * Analyze the custom tables and fields in your instance to find automation opportunities. * Generate and edit AI agents through the AI Admin Center conversational experience. * View automation opportunities as insights in AI Control Tower. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) * Discover and take action on automation opportunities for Customer Service Management (CSM) using interaction data from chat, voice, and email channels. * Match chat and voice agents along with existing agents and tools from a unified agent registry. [Australia Patch 2](https://www.servicenow.com/docs/access?context=australia-patch-2&family=australia&ft:locale=en-US) * Let AI analyze the CSM cases and ITSM incident records in your instance data and tell you exactly where automation will have the biggest impact. * Match your automation opportunities to existing AI agents and automate the creation and deployment of new agents. See [AI Agent Advisor](https://www.servicenow.com/docs/access?context=ai-agent-advisor-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | * Quickly discover automation opportunities for your instance. AI Agent Advisor analyzes actual instance data to identify and propose AI automations that provide the greatest efficiency gains. * Match identified automation opportunities to existing AI agents on the platform, shortening the path from insight to action. * Create and deploy new AI agents to implement automation opportunities. See [AI Agent Advisor](https://www.servicenow.com/docs/access?context=ai-agent-advisor-landing-page&family=brazil&ft:locale=en-US) for more information. | [ ]