--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined AIOps LEAP release notes for upgrades from Zurich to Brazil # Combined AIOps LEAP release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AIOps LEAP Release Notes for Upgrades from Zurich to Brazil This consolidated document provides ServiceNow customers with a comprehensive overview of AIOps LEAP release notes covering upgrades from the Zurich release through to Brazil. It summarizes new features, changes, activation instructions, and important upgrade considerations to help you prepare for and execute your upgrade effectively. Show full answer Show less ## Key Features * **Expanded AI Model Provider Options:** Starting with Zurich, AIOps LEAP supports additional third-party generative AI providers including Google Gemini and AWS Claude, alongside existing options like Now LLM Service and Azure OpenAI. This enhancement enables greater flexibility and choice for AI-driven automation and agent capabilities. * **Coral Theme Introduction:** The Zurich release introduced the Coral theme as the new default for portals, web, and mobile experiences where Next Experience or Core UI is enabled. This theme offers a refreshed, brand-neutral visual design with an optional dark mode to improve readability and reduce eye strain. ## Upgrade Preparation and Activation * **Pre- and Post-Upgrade Tasks:** Customers should review and complete any necessary tasks before and after upgrading to Brazil to ensure smooth transition. * **Activation:** AIOps LEAP is activated by requesting ServiceNow Otto for IT Operations Management (ITOM) from the ServiceNow Store. Ensure you have access to the ServiceNow Store to manage installation and updates. * **Additional Requirements:** Installation of ServiceNow Otto for Creator is necessary to enable playbook generation within AIOps LEAP. ## Changes and Removals No features or functionalities were removed or deprecated between Zurich and Brazil releases, maintaining continuity of capabilities. ## Accessibility and Localization * The Coral theme's dark mode option supports improved accessibility by reducing eye strain and enhancing readability on web and mobile platforms. * No changes in localization or browser requirements were introduced throughout these releases. ## What You Can Expect * Enhanced AI integration options allowing you to leverage multiple generative AI models for improved automation and intelligent agents. * A modernized user interface experience with the Coral theme, including a user-friendly dark mode to support diverse user preferences and accessibility needs. * A stable feature set with no removals or deprecations, ensuring your existing workflows remain supported as you upgrade. * Clear guidance on activation and prerequisite installations to streamline deployment and usage of AIOps LEAP capabilities. Consolidated page of all release notes for AIOps LEAP from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AIOps LEAP release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AIOps LEAP to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aiopsleap-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for AIOps LEAP. {#dfrn3-aiopsleap-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing AIOps LEAP features. {#dfrn3-aiopsleap-summary__entry__18} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some AIOps LEAP features or functionality were removed. {#dfrn3-aiopsleap-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some AIOps LEAP features or functionality were deprecated. {#dfrn3-aiopsleap-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate AIOps LEAP. {#dfrn3-aiopsleap-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Install AIOps LEAP by requesting ServiceNow Otto for ITOM from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: AIOps LEAP is available under ServiceNow Otto for IT Operations Management (ITOM) in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Additional requirements : You should have ServiceNow Otto for Creator installed to generate playbooks. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for AIOps LEAP, such as specific requirements or compliance levels. {#dfrn3-aiopsleap-summary__entry__66} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__82} | Release | Release notes | |-|-| | Zurich | Use Google Gemini, Azure OpenAI, and Anthropic LLM in AIOps LEAP in addition to Now LLM Service. See [Learning Enhanced Automation Platform (LEAP)](https://www.servicenow.com/docs/access?context=aiops-leap&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]