--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined AI Skill Kit release notes for upgrades from Zurich to Brazil # Combined AI Skill Kit release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AI Skill Kit Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document guides ServiceNow customers upgrading the AI Skill Kit from the Zurich release family through to Brazil. It summarizes new features, changes, removals, deprecations, activation instructions, and other relevant information across multiple releases to support a smooth upgrade process. Show full answer Show less The notes clarify when there are no updates for specific releases to help customers focus on relevant changes. The Brazil release itself has no new updates, but significant features and improvements were introduced in prior releases, especially Zurich. ## New Features * **Labeling Workflows:** Enables annotation of UI templates using a labeling framework, turning published data collections into labeling projects with task assignments for labelers. * **Structured Output for AI Responses:** Supports consistent parsing in workflows by constraining AI output to predefined JSON schemas, reducing ambiguity in automation. * **Multi-table Synthetic Data Generation:** Allows generation of related synthetic records across multiple tables in one operation, maintaining foreign key integrity automatically. * **AI Control Tower Integration:** Provides improved oversight and compliance with formal approval workflows for custom large language models (LLMs). * **AI Skill Kit Role Updates:** The snskillbuilder.admin role is segmented into task-specific roles, including a dedicated admin role for custom LLMs, enhancing security and role management. * **Custom Model Creation:** Supports bringing your own model to retain data within your environment and fine-tune it to your specific needs. * **Expanded Third-Party AI Model Providers:** Google Gemini and AWS Claude are now available alongside Now LLM Service and Azure OpenAI for generative AI skills and agents. * **Skill Deployment via UI Builder:** Skills can now be deployed using UI Builder for streamlined interface integration. * **Language Selection for Synthetic Data:** When generating synthetic data, you can specify the desired language output. * **AI-Assisted Ground Truth Creation:** AI can assist in creating ground truth datasets, enhancing data accuracy and efficiency. * **CSV Data Import:** Enables importing datasets from CSV files to expedite data preparation. * **Custom Data Generators:** Allows creation and use of custom data generators for synthetic data tailored to specific needs. ## Changes * **AI Usage Measurement Update:** Starting with the Australia Early Access release, AI usage measurement shifted from a 365-day look-back to a 365-day burn-down model resetting at contract anniversary, improving usage tracking and billing accuracy. ## Activation Information To activate AI Skill Kit features, customers must enable Now Assist plugins available via the ServiceNow Store. Activation details are essential for accessing AI Skill Kit capabilities. ## Browser Requirements Now Assist features supporting AI Skill Kit are compatible with modern browsers like Google Chrome and Microsoft Edge. Microsoft Internet Explorer is not supported. ## Additional Notes * No features or functionalities were removed or deprecated between Zurich and Brazil releases. * No updates were made regarding accessibility, localization (beyond Dynamic Translation support in Zurich), or additional requirements during this upgrade path. * Significant Zurich patch updates introduced foundational AI Skill Kit enhancements such as labeling workflows, structured AI outputs, custom model support, usage measurement changes, and UI Builder deployment. ## What This Means for ServiceNow Customers Upgrading to Brazil from Zurich enables you to leverage advanced AI Skill Kit capabilities like multi-table synthetic data generation, enhanced compliance via AI Control Tower, and expanded model and deployment options. The refined role management improves security and administrative control. The usage measurement update ensures transparent consumption tracking aligned with contract terms. Activating the appropriate Now Assist plugins and using supported browsers will ensure optimal functionality. These improvements collectively enhance your ability to build, deploy, and manage AI-powered skills in ServiceNow, supporting tailored AI models and efficient data workflows for better automation outcomes. Consolidated page of all release notes for AI Skill Kit from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AI Skill Kit release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AI Skill Kit to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aiskillkit-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for AI Skill Kit. {#dfrn3-aiskillkit-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Labelling](https://www.servicenow.com/docs/access?context=nadk-labelling&family=zurich&ft:locale=en-US)Use labeling workflows to annotate UI templates : Use the labeling framework to create and manage ground truth data. Published data collections can now be turned into labeling projects. Each record becomes a task assigned to labelers who annotate using pre-configured UI templates [s](https://www.servicenow.com/docs/access?context=configure-skill-prompt&family=zurich&ft:locale=en-US)Structured output support for AI responses : Enables consistent parsing in agentic workflows and reduces ambiguity in downstream automation. [Use multi-table data generator](https://www.servicenow.com/docs/access?context=use-multi-table-data-generator&family=zurich&ft:locale=en-US)New multi-table synthetic data generation option : You can generate related records across multiple tables in a single operation. You no longer need to generate each table separately and manually link records. Define your table relationships, set the cardinality and AI Data Kit generates coherent, referentially linked records across all tables in one pass, with foreign key integrity maintained automatically. [Create a model](https://www.servicenow.com/docs/access?context=create-model&family=zurich&ft:locale=en-US)AI Control Tower integration with custom LLMs. : Improve oversight and compliance for AI deployments with formal approval flows for custom models. [AI Skill Kit roles](https://www.servicenow.com/docs/access?context=na-skill-kit-roles&family=zurich&ft:locale=en-US)Update to the abilities of the admin role : The sn_skill_builder.admin role is now broken into smaller, task-specific roles, including a custom LLM-specific admin role. [Create a model](https://www.servicenow.com/docs/access?context=create-model&family=zurich&ft:locale=en-US) : When you bring your own model you can keep data in your own environment and fine-tune it to meet your specific needs. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. [New skill deployment option](https://www.servicenow.com/docs/access?context=configure-skill-settings&family=zurich&ft:locale=en-US) : Deploy skills using UI Builder. [Choose a language for data generation](https://www.servicenow.com/docs/access?context=na-data-kit-generate-data&family=zurich&ft:locale=en-US) : When you create synthetic data, you can select what language you want to receive the data in. [AI-assisted ground truth](https://www.servicenow.com/docs/access?context=add-ground-truth&family=zurich&ft:locale=en-US) : Use AI to assist creating ground truth for your data. [Import data with a CSV file](https://www.servicenow.com/docs/access?context=add-dataset&family=zurich&ft:locale=en-US) : Import data from a CSV file to create a dataset. [Create a custom data generator](https://www.servicenow.com/docs/access?context=create-custom-data-generator&family=zurich&ft:locale=en-US) : Create and use a custom data generator to create synthetic data. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing AI Skill Kit features. {#dfrn3-aiskillkit-summary__entry__18} | Release | Release notes | |-|-| | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some AI Skill Kit features or functionality were removed. {#dfrn3-aiskillkit-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some AI Skill Kit features or functionality were deprecated. {#dfrn3-aiskillkit-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate AI Skill Kit. {#dfrn3-aiskillkit-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Now Assist features are available with activation of any Now Assist plugins from ServiceNow Store. The following plugins are available: * Important: AI Skill Kit is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for AI Skill Kit we have noted them here. {#dfrn3-aiskillkit-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AI Skill Kit we have noted them here. {#dfrn3-aiskillkit-summary__entry__58} | Release | Release notes | |-|-| | Zurich | Browser requirements : Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Microsoft Internet Explorer. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for AI Skill Kit, such as specific requirements or compliance levels. {#dfrn3-aiskillkit-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AI Skill Kit we have noted them here. {#dfrn3-aiskillkit-summary__entry__74} | Release | Release notes | |-|-| | Zurich | Localization information : Now Assist supports Dynamic Translation for Zurich. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for AI Skill Kit we have noted them here. {#dfrn3-aiskillkit-summary__entry__82} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Use labeling workflows to annotate UI templates. * Use structured output to constrain AI responses to predefined JSON schemas. * Improve overisght and compliance with AI Control Tower integration with your custom large language model. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Create a custom model to meet your specific needs and control behavior. * Customize ServiceNow skills by modifying the prompt, inputs, and providers. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Set up a security access control list to verify user authentication for AI Skill Kit. * Use Document Intelligence as a tool when you create a skill. * Use UI Builder to deploy custom skills. * Use a custom data generator to create synthetic datasets. See [AI Skill Kit](https://www.servicenow.com/docs/access?context=now-assist-skill-kit-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]