--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Career Conversations release notes for upgrades from Zurich to Brazil # Combined Career Conversations release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Career Conversations Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document helps ServiceNow customers prepare for upgrading Career Conversations from the Zurich release family to Brazil. It summarizes new features, changes, and important upgrade information spanning Zurich, Australia, and Brazil releases, focusing primarily on the Zurich updates since Australia and Brazil had no changes in this context. Show full answer Show less ## New Features * **Employee Feedback Collection AI Agent:** Admins can create reusable feedback templates via Platform Surveys, enabling managers to select, preview, and easily navigate summarized employee feedback reports in Manager Hub. * **Expanded AI Model Providers:** In addition to Now LLM Service and Azure OpenAI, Google Gemini and AWS Claude are now supported for generative AI skills and AI agents. * **Growth Conversation Agent in Now Assist:** Managers can use an AI agent to schedule and prepare for employee growth discussions, receiving data-driven talking points and summarized career activity. This feature requires ServiceNow Otto for HRSD and installation of Now Assist for Talent and HR Talent AI Agent Collection. * **Conversation Series Management:** Managers can now edit conversation series, specify end dates for growth conversation series, and filter upcoming conversations by status. ## Changes * **AI Agents Button:** A "Plan conversation with AI" button is added to the Career Conversations home page for streamlined growth conversation creation. * **Coral Theme:** Coral is now the default theme for new portal, web, and mobile experiences using Next Experience or Core UI, offering a fresh, brand-neutral design with an optional dark mode. * **UI Enhancements:** An Edit series button has been added to the conversations screen, and the Conversations page filter defaults to show upcoming conversations with filtering by conversation state. ## Removed and Deprecated Features No features or functionalities were removed or deprecated between Zurich and Brazil releases for Career Conversations. ## Activation and Additional Information * **Activation:** Career Conversations is available for installation via the ServiceNow Store. Customers must request the app through the store to activate it. * **Additional Requirements, Browser, Accessibility, and Localization:** No updates or changes were noted for these areas between Zurich and Brazil. ## Practical Implications for ServiceNow Customers Upgrading to Brazil enhances Career Conversations with AI-powered feedback and growth conversation management tools, improving manager efficiency and employee development discussions. The UI improvements and new theme options enhance user experience. Customers should prepare by reviewing activation steps and understanding the AI agent dependencies for new features. Consolidated page of all release notes for Career Conversations from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Career Conversations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Career Conversations to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careerconversations-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Career Conversations. {#dfrn3-careerconversations-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Streamline feedback collection and review using the Employee feedback collection AI agent](https://www.servicenow.com/docs/access?context=employee-feedback-agent&family=zurich&ft:locale=en-US) : As an admin, create reusable feedback templates using the Platform Surveys tool allowing managers to select and preview templates when requesting feedback, and help them quickly view a summarized snapshot of a reportee's recent feedback with easy navigation to the feedback page in Manager Hub. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. [Create a growth conversation with the help of an agent in Now Assist](https://www.servicenow.com/docs/access?context=agentic-wf-conversations-na-td&family=zurich&ft:locale=en-US) : As a manager, use the growth conversations preparation AI agent to schedule and prepare for employee growth discussions. The agent provides a clear summary of employee activity and career journey, with data-driven talking points to make conversations more focused and impactful. Note: This feature is available when you have both ServiceNow Otto for HR Service Delivery (HRSD), which will install Now Assist for Talent and HR Talent AI Agent Collection [Edit a conversation series](https://www.servicenow.com/docs/access?context=edit-conversations-series&family=zurich&ft:locale=en-US) : As a manager, you can now edit a conversation series based on your requirements. [End a conversation series](https://www.servicenow.com/docs/access?context=egd-create-growth-conversation&family=zurich&ft:locale=en-US) : As a manager, you can now specify a date on which a growth conversation series should end. [View upcoming conversations based on status](https://www.servicenow.com/docs/access?context=egd-create-growth-conversation&family=zurich&ft:locale=en-US) : As a manager, you can now filter upcoming conversations based on the status of the conversation. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Career Conversations features. {#dfrn3-careerconversations-summary__entry__18} | Release | Release notes | |-|-| | Zurich | [AI Agents button to create a growth conversation using Now Assist](https://www.servicenow.com/docs/access?context=agentic-wf-conversations-na-td&family=zurich&ft:locale=en-US) : A Plan conversation with AI button is added to the Career Conversations home page. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Edit series button](https://www.servicenow.com/docs/access?context=edit-conversations-series&family=zurich&ft:locale=en-US) : A new Edit series button has been added to edit conversations on the conversations screen. [Filters on the Conversations page](https://www.servicenow.com/docs/access?context=egd-create-growth-conversation&family=zurich&ft:locale=en-US) : The filter on the Conversations page now shows upcoming conversations by default and allows filtering based on conversation state. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Career Conversations features or functionality were removed. {#dfrn3-careerconversations-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Career Conversations features or functionality were deprecated. {#dfrn3-careerconversations-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Career Conversations. {#dfrn3-careerconversations-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Install Career Conversations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Career Conversations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Career Conversations we have noted them here. {#dfrn3-careerconversations-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Career Conversations we have noted them here. {#dfrn3-careerconversations-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Career Conversations, such as specific requirements or compliance levels. {#dfrn3-careerconversations-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Career Conversations we have noted them here. {#dfrn3-careerconversations-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Career Conversations we have noted them here. {#dfrn3-careerconversations-summary__entry__82} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * As an admin, create reusable feedback templates using the ServiceNow AI Platform Surveys tool. * As a manager, select and preview feedback templates when requesting feedback. * As a manager, review a summarized view of an employee's recent feedback on the feedback page in Manager Hub. [Zurich Patch 2](https://www.servicenow.com/docs/access?context=zurich-patch-2&family=zurich&ft:locale=en-US) * Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. * Make career conversations easy to create and track using the growth conversations agentic workflow. * As a manager, find and share relevant resources to conduct meaningful conversations using the Manager resource recommendation AI agent. * As a manager, you can now edit a series, and also specify when a series should end while creating the growth conversation. See [Career Conversations](https://www.servicenow.com/docs/access?context=egd-activities-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]