--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Care Team Mobile release notes for upgrades from Zurich to Brazil # Combined Care Team Mobile release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Mobile release notes for upgrades from Zurich to Brazil This consolidated release notes page helps ServiceNow customers prepare for upgrading Care Team Mobile from the Zurich release family to Brazil. It summarizes new features, changes, removals, deprecations, activation details, and other relevant information across the releases from Zurich through Brazil. Show full answer Show less Most releases, including Australia and Brazil, had no updates. Key new features originated in the Zurich release family. ## Key Features * **Create Support Requests:** Care Team Mobile enables creating support requests directly from a mobile device for several supported plugins, including Healthcare IT, Biomed, Facilities, and Environmental Services. * **Scan Assets:** Users can scan tags on medical equipment and IT assets to be redirected to the asset's record, where they can view history, status, and associated cases. * **Browse Locations:** The mobile app allows browsing healthcare locations such as patient rooms or supply closets and creating location-specific support requests. * **Preconfigured Workflows:** Access workflows for reporting issues like sanitation or facility repairs relevant to healthcare operations. ## Upgrade Preparation and Activation Before upgrading to Brazil, customers should review and complete the provided pre- and post-upgrade tasks to ensure a smooth transition. Care Team Mobile is available from the ServiceNow Store and must be requested for installation through that channel. The ServiceNow Store also provides cumulative release notes and version history for the app. ## Other Information * No changes, removals, deprecations, additional requirements, browser requirements, accessibility, or localization updates were introduced between Zurich and Brazil releases for Care Team Mobile. * Important highlight information from Zurich includes the ability to create support requests based on Healthcare Operations case types and to view relevant details directly from the mobile device. ServiceNow customers upgrading Care Team Mobile to Brazil can expect continuity in core mobile support features introduced in Zurich, with no disruptive changes or removals, ensuring operational consistency and improved mobile support workflows for healthcare environments. Consolidated page of all release notes for Care Team Mobile from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Mobile release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Mobile to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteammobile-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Care Team Mobile. {#dfrn3-careteammobile-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Create support requests](https://www.servicenow.com/docs/access?context=cto-mobile-create-requests&family=zurich&ft:locale=en-US) : Use Care Team Mobile to create requests for supporting departments directly from your mobile device. The following plugins are supported by Care Team Mobile: * Care Team Operations for Healthcare IT * Care Team Operations for Biomed * Care Team Operations for Facilities * Care Team Operations for Environmental Services [Scan assets](https://www.servicenow.com/docs/access?context=cto-mobile-asset-scan&family=zurich&ft:locale=en-US) : Scan tags on medical equipment and be redirected to the asset's record, where you can view its history, status, and associated cases. [Browse locations](https://www.servicenow.com/docs/access?context=cto-mobile-browse-locations&family=zurich&ft:locale=en-US) : Browse locations in Care Team Mobile to view healthcare locations and create support requests for specific locations as needed. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Care Team Mobile features. {#dfrn3-careteammobile-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Care Team Mobile features or functionality were removed. {#dfrn3-careteammobile-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Care Team Mobile features or functionality were deprecated. {#dfrn3-careteammobile-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Mobile. {#dfrn3-careteammobile-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Install Care Team Mobile by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Care Team Mobile is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Mobile we have noted them here. {#dfrn3-careteammobile-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Mobile we have noted them here. {#dfrn3-careteammobile-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Mobile, such as specific requirements or compliance levels. {#dfrn3-careteammobile-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Mobile we have noted them here. {#dfrn3-careteammobile-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Mobile we have noted them here. {#dfrn3-careteammobile-summary__entry__82} | Release | Release notes | |-|-| | Zurich | * Create support requests based on installed Healthcare Operations case types directly from your mobile device. * Scan asset tags on IT and medical assets and be redirected to the asset's record, where you can view its history, status, and associated cases. * View requests for specific locations, such as patient rooms or supply closets. * Access relevant details and preconfigured workflows for reporting issues like sanitation requests or facility repairs. See [Care Team Mobile](https://www.servicenow.com/docs/access?context=care-team-mobile-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]