--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Care Team Operations for Biomed release notes for upgrades from Zurich to Brazil # Combined Care Team Operations for Biomed release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Operations for Biomed Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document provides ServiceNow customers with a comprehensive view of the changes, new features, activation details, and upgrade considerations for Care Team Operations for Biomed across the Zurich, Australia, and Brazil releases. It is designed to assist you in preparing for upgrades by summarizing key updates and important information from Zurich through Brazil. Show full answer Show less ## Key Features and Enhancements * **Zurich Release:** Introduced updated roles and responsibilities to enable more selective user access within Care Team Operations for Biomed. New responsibilities include Support Department Agent and Support Department Manager, which can be assigned in healthcare organization member lists. * **Australia Release:** * Enhanced security with granular control over read-only fields in the ServiceNow AI Platform® through a new "readonlyoption" field, enabling strict read-only and client-script modifiable levels without breaking backward compatibility. * Introduction of three ServiceNow AI Platform licensing tiers (Foundation, Advanced, Prime) that provide varying AI features, generative AI skills, agentic workflows, and AI agents based on license level. * Now Assist in Virtual Agent now supports conversational creation of support requests for healthcare IT, biomed, facilities, and environmental services, with intelligent clarification and validation workflows accessible through Care Team Portal and Mobile. * The Care Team Operations Case Creation AI voice agent enables care team members to create cases via phone conversations, requiring the corresponding Care Team Operations plugin for case handling. * Feature administrators can now perform tasks previously restricted to broader administrators, enhancing operational flexibility. * **Brazil Release:** No new features or updates were introduced for Care Team Operations for Biomed in this release. ## Upgrade and Activation Information * **Pre- and Post-upgrade Tasks:** Customers should review and complete necessary upgrade tasks before moving to the Brazil release to ensure a smooth transition. * **Activation:** Care Team Operations for Biomed is available for installation via the ServiceNow Store. Customers should request the app from the store and can refer to the version history release notes for cumulative update information. ## Other Considerations * **Changes, Removals, and Deprecations:** There were no changes, removals, or deprecations affecting Care Team Operations for Biomed between Zurich and Brazil. * **Browser, Accessibility, Localization, and Additional Requirements:** No new requirements or considerations were introduced across these releases. ## Why This Matters These release notes inform you about the enhanced security controls, AI-powered capabilities, and refined role management that improve operational efficiency and user access control in Care Team Operations for Biomed. The AI integrations simplify case creation and support request handling, enabling faster, more accurate workflows. Understanding activation and upgrade steps helps ensure your instance remains secure, compliant, and fully functional after upgrading. Consolidated page of all release notes for Care Team Operations for Biomed from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Biomed release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Operations for Biomed to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteamoperationsforbiomed-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). If you have the feature administrator role, you can now complete tasks that were initially reserved for users with the broader administrator role. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Care Team Operations for Biomed. {#dfrn3-careteamoperationsforbiomed-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Setting up roles and responsibilities in Care Team Operations for Biomed](https://www.servicenow.com/docs/access?context=cto-biomed-setting-up-roles-responsibilities&family=zurich&ft:locale=en-US) : Roles and responsibilities are updated to allow for more selective user access. The following responsibilities were added: * Support department agent * Support department manager Users can be assigned these responsibilities in the Edit member related list within healthcare organizations. | | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Create support requests using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=hcls-agentic-ai-use-cases&family=australia&ft:locale=en-US) : Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case creation AI agents and is available in Care Team Portal and Care Team Mobile. [Care Team Operations Case Creation AI voice agent](https://www.servicenow.com/docs/access?context=hco-now-assist-voice-agent&family=australia&ft:locale=en-US) : The Care Team Operations Case Creation AI voice agent enables care team members to create cases conversationally over the phone. Note: For the Care Team Operations Case Creation AI voice agent to create cases, the Care Team Operations plugin for cases of that request type must be installed. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Care Team Operations for Biomed features. {#dfrn3-careteamoperationsforbiomed-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Care Team Operations for Biomed features or functionality were removed. {#dfrn3-careteamoperationsforbiomed-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Care Team Operations for Biomed features or functionality were deprecated. {#dfrn3-careteamoperationsforbiomed-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Operations for Biomed. {#dfrn3-careteamoperationsforbiomed-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Care Team Operations for Biomed is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Care Team Operations for Biomed is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Operations for Biomed we have noted them here. {#dfrn3-careteamoperationsforbiomed-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Operations for Biomed we have noted them here. {#dfrn3-careteamoperationsforbiomed-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Operations for Biomed, such as specific requirements or compliance levels. {#dfrn3-careteamoperationsforbiomed-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Operations for Biomed we have noted them here. {#dfrn3-careteamoperationsforbiomed-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Operations for Biomed we have noted them here. {#dfrn3-careteamoperationsforbiomed-summary__entry__82} | Release | Release notes | |-|-| | Zurich | Assign roles and responsibilities more efficiently with an updated user configuration process. See [Care Team Operations for Biomed](https://www.servicenow.com/docs/access?context=care-team-operations-for-biomed&family=zurich&ft:locale=en-US) for more information. | | Australia | * Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. * Leverage the Care Team Operations Case Creation AI voice agent to create cases conversationally over the phone. * Care Team Operations for Biomed has received security enhancements in the Australia release. See [Care Team Operations for Biomed](https://www.servicenow.com/docs/access?context=care-team-operations-for-biomed&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]