--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Care Team Operations for Facilities release notes for upgrades from Zurich to Brazil # Combined Care Team Operations for Facilities release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Operations for Facilities Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document assists ServiceNow customers in upgrading Care Team Operations for Facilities from the Zurich release family to the Brazil release family. It summarizes new features, changes, removals, deprecations, activation instructions, and important upgrade information across the Zurich, Australia, and Brazil releases. The document highlights enhancements that improve security, user role management, and support request handling within healthcare and facilities environments. Show full answer Show less ## New Features * **Zurich Release:** * Expansion of Healthcare Facilities cases to support custom support requests for facilities departments. * Ability to create facilities support requests using pre-configured catalog items. * Automatic synchronization between Healthcare Facilities cases and work orders. * Enhanced roles and responsibilities with new assignments such as Support Department Agent and Support Department Manager, enabling more selective user access. * **Australia Release:** * Introduction of enhanced read-only field protections with granular control options ("strictreadonly" and "clientscriptmodifiable") to strengthen instance security. * New ServiceNow AI Platform licensing tiers (Foundation, Advanced, Prime) providing progressive AI capabilities accessible based on license level. * Support request creation via Now Assist in Virtual Agent, conversationally handling requests for healthcare IT, biomed, facilities, or environmental services through clarifying questions and validation workflows. * Care Team Operations Case Creation AI voice agent enabling care team members to create cases conversationally by phone (requires Care Team Operations plugin installed for relevant request types). * Feature administrators can now complete tasks previously reserved for broader administrator roles, improving operational flexibility. * **Brazil Release:** * No new features introduced. ## Changes, Removals, and Deprecations There were no changes, removals, or deprecations of features or functionality between Zurich, Australia, and Brazil releases for Care Team Operations for Facilities. ## Activation and Installation Care Team Operations for Facilities must be installed by requesting it from the ServiceNow Store. This applies to all release families including Zurich and Australia. Customers can view available apps and submit requests via the ServiceNow Store website. The product is available exclusively through this channel, ensuring access to the latest updates and cumulative release history. ## Additional Requirements and Compatibility There were no new additional requirements, browser requirements, accessibility updates, or localization considerations introduced between Zurich and Brazil releases. ## Key Outcomes for ServiceNow Customers * **Improved Facilities Support Handling:** Customers can now efficiently create, track, and synchronize facilities support requests and work orders directly within Care Team Operations for Facilities. * **Enhanced Security Controls:** The Australia release introduces stronger, granular read-only field protections to secure sensitive data without compromising flexibility. * **Streamlined Role Management:** New roles and responsibilities allow for more precise access control, simplifying user assignments within healthcare organizations. * **AI-Driven Support Request Creation:** Virtual Agent and AI voice agent capabilities enable conversational and phone-based case creation, enhancing user experience and operational efficiency. * **Flexible Administrative Roles:** Feature administrators can now perform tasks previously limited to full administrators, reducing operational overhead. Consolidated page of all release notes for Care Team Operations for Facilities from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Facilities release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Operations for Facilities to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteamoperationsforfacilities-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Care Team Operations for Facilities. {#dfrn3-careteamoperationsforfacilities-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Healthcare Facilities case](https://www.servicenow.com/docs/access?context=cto-facilities-case-overview&family=zurich&ft:locale=en-US) : Expand facilities cases to support custom support requests for your organization's facilities support department. [Create facilities support requests](https://www.servicenow.com/docs/access?context=cto-facilities-create-request&family=zurich&ft:locale=en-US) : Request support from your organization's facilities department with pre-configured catalog items. [Healthcare facilities case and work order synchronization](https://www.servicenow.com/docs/access?context=cto-facilities-fulfilling-requests&family=zurich&ft:locale=en-US) : Care Team Operations for Facilities automatically syncs Healthcare Facilities cases with work orders. [Setting up roles and responsibilities in Care Team Operations for Facilities](https://www.servicenow.com/docs/access?context=hco-facilities-set-up-roles-responsibilities&family=zurich&ft:locale=en-US) : Roles and responsibilities have been updated to allow for more selective user access. The following responsibilities were added: * Support department agent * Support department manager Users can be assigned these responsibilities in the Edit member related list within healthcare organizations. | | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Create support requests using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=hcls-agentic-ai-use-cases&family=australia&ft:locale=en-US) : Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case Creation AI agents and is available in Care Team Portal and Care Team Mobile. [Care Team Operations Case Creation AI voice agent](https://www.servicenow.com/docs/access?context=hco-now-assist-voice-agent&family=australia&ft:locale=en-US) : The Care Team Operations Case Creation AI voice agent enables care team members to create cases conversationally over the phone. Note: For the Care Team Operations Case Creation AI voice agent to create cases, the Care Team Operations plugin for cases of that request type must be installed. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Care Team Operations for Facilities features. {#dfrn3-careteamoperationsforfacilities-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Care Team Operations for Facilities features or functionality were removed. {#dfrn3-careteamoperationsforfacilities-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Care Team Operations for Facilities features or functionality were deprecated. {#dfrn3-careteamoperationsforfacilities-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Operations for Facilities. {#dfrn3-careteamoperationsforfacilities-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Install Care Team Operations for Facilities by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Care Team Operations for Facilities is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Care Team Operations for Facilities by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Care Team Operations for Facilities is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Operations for Facilities we have noted them here. {#dfrn3-careteamoperationsforfacilities-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Operations for Facilities we have noted them here. {#dfrn3-careteamoperationsforfacilities-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Operations for Facilities, such as specific requirements or compliance levels. {#dfrn3-careteamoperationsforfacilities-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Operations for Facilities we have noted them here. {#dfrn3-careteamoperationsforfacilities-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Operations for Facilities we have noted them here. {#dfrn3-careteamoperationsforfacilities-summary__entry__82} | Release | Release notes | |-|-| | Zurich | * Automate healthcare operations by enabling facilities support request creation and fulfillment. * Create facility support requests from directly within the Care Team Portal or Care Team Mobile. * Gain full visibility into reported facilities support cases while enabling facilities teams to manage and fulfill them as work orders or work orders tasks when Field Service Management is installed.\] * Assign roles and responsibilities more efficiently with a streamlined user configuration process. See [Care Team Operations for Facilities](https://www.servicenow.com/docs/access?context=cto-facilities-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. * Leverage the Care Team Operations Case Creation AI voice agent enables to create cases conversationally over the phone. * Care Team Operations for Facilities has received security enhancements in the Australia release. See [Care Team Operations for Facilities](https://www.servicenow.com/docs/access?context=cto-facilities-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]