--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Care Team Work Management release notes for upgrades from Zurich to Brazil # Combined Care Team Work Management release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Work Management Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document provides ServiceNow customers with essential information about upgrades for Care Team Work Management from the Zurich release family through to Brazil. It summarizes new features, changes, removals, deprecations, activation instructions, and other considerations to prepare your environment for a smooth transition. Show full answer Show less ## New Features * **Australia Release Introduced Key Enhancements:** * **Create Single or Multi‑Unit Task Plans:** Enables care teams to coordinate ad hoc or recurring tasks across one or multiple units. Multi‑unit work plans support orchestration cases and tasks, while single‑unit plans use care team cases and tasks---improving cross-team collaboration and efficiency. * **Unified Care Team Work Management Landing Page:** Provides a streamlined interface to view and manage care team cases and tasks in one place, enhancing user experience and operational consistency. * **Operational Rounding Playbook:** Introduces standardized rounding templates with required fields and clinical checklists. This playbook automates one-time and recurring rounding tasks across units, supports task completion, evidence capture, and progress tracking within the Healthcare Workspace. * **No new features were added in the Zurich or Brazil releases.** ## Changes, Removed Features, and Deprecations There were no changes, removals, or deprecations of Care Team Work Management features between Zurich and Brazil releases. ## Activation Information For customers upgrading to the Australia release or beyond, Care Team Work Management must be installed via the ServiceNow Store. You can request the application directly from the store, where you will also find cumulative release notes and version history. No activation changes were introduced in the Zurich or Brazil releases. ## Additional Requirements and Considerations There are no new or changed additional requirements, browser requirements, accessibility information, or localization considerations between Zurich and Brazil releases. ## Key Outcomes for ServiceNow Customers * Improved coordination and management of care team tasks across multiple organizational units. * Enhanced user experience through a unified landing page that consolidates care team cases and tasks. * Streamlined operational rounding processes with standardized templates and automated scheduling, reducing administrative overhead. * Simplified activation and upgrade path by leveraging the ServiceNow Store for installation and update management. Consolidated page of all release notes for Care Team Work Management from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Work Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Work Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteamworkmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Care Team Work Management. {#dfrn3-careteamworkmanagement-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [\[Placeholder link text to key bundle-hcls.ctwm-create-care-team-work-plan\]](https://www.servicenow.com/docs/access?context=ctwm-create-care-team-work-plan&family=australia&ft:locale=en-US) : Create single or multi‑unit task plans for care teams to support ad hoc or recurring tasks. Multi‑unit work plans can include orchestration cases and tasks, while single‑unit work plans use care team cases and tasks. This feature helps teams coordinate work more efficiently across units and within their own teams. [\[Placeholder link text to key bundle-hcls.ctwm-landing-page\]](https://www.servicenow.com/docs/access?context=ctwm-landing-page&family=australia&ft:locale=en-US) : Use the unified Care Team Work Management landing page to view and manage care team cases and care team tasks all in one place. This provides a streamlined and consistent experience across work activities for care team agents. [Operational Rounding playbook](https://www.servicenow.com/docs/access?context=ctwm-create-care-team-case&family=australia&ft:locale=en-US) : Use rounding templates with required fields and clinical checklists to standardize operations activities. The playbook generates one‑time and recurring rounding tasks across units using built‑in scheduling within the Healthcare Workspace. It supports completing task, capturing evidence, and tracking progress. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Care Team Work Management features. {#dfrn3-careteamworkmanagement-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Care Team Work Management features or functionality were removed. {#dfrn3-careteamworkmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Care Team Work Management features or functionality were deprecated. {#dfrn3-careteamworkmanagement-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Work Management. {#dfrn3-careteamworkmanagement-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install Care Team Work Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Care Team Work Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Work Management we have noted them here. {#dfrn3-careteamworkmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Work Management we have noted them here. {#dfrn3-careteamworkmanagement-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Work Management, such as specific requirements or compliance levels. {#dfrn3-careteamworkmanagement-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Work Management we have noted them here. {#dfrn3-careteamworkmanagement-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Work Management we have noted them here. {#dfrn3-careteamworkmanagement-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Create ad-hoc or recurring scheduled task plans for care teams across one or more units. * Use the unified workspace landing page for managing cases and tasks. * Streamline rounding workflows and reduce administrative burden by leveraging the Operational Rounding playbook. See [Care Team Work Management](https://www.servicenow.com/docs/access?context=ctwm-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]