---
sourceDocument: brazil Combined Product Files
sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - brazil Combined Product Files

ft:clusterId :

    - delta3bz

bundleId :

    - delta3bz


---

# Combined Clone Admin Console release notes for upgrades from Zurich to Brazil

# Combined Clone Admin Console release notes for upgrades from Zurich to Brazil {#ariaid-title1}

Release version: Brazil  
Updated October 8, 2026  
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## Summary of Combined Clone Admin Console release notes for upgrades from Zurich to Brazil

The Clone Admin Console enables ServiceNow customers to efficiently manage cloning operations across instances, keeping sub-production environments synchronized with production.
The consolidated release notes cover changes and new features introduced from the Zurich release family through to Brazil, helping customers prepare for upgrades and understand evolving capabilities.
Show full answer Show less  

## New features

* **Multi-Instance View:** Available from Australia release onward, this feature allows monitoring clone activity across multiple connected instances from a single console, simplifying multi-instance management. Both source and target instances must be on Australia Patch 2 or later.
* **Instance Overview Page:** Displays last-cloned timestamps per instance to help identify stale environments and prioritize cloning activities.
* **OAuth 2.0 Authentication for Clone Targets:** Introduced in Australia Patch 5 and enhanced in Brazil, this feature eliminates the need for local admin credentials on each clone request by enabling token-based authentication through one-time target registration, improving security and simplifying authentication.
* **Clone FAQ Agent (via Now Assist):** Integrates AI-assisted, curated documentation answers directly within the console to streamline learning and assist new users. Requires a Now Assist license and reinstallation of the console if Now Assist is added after the Clone Admin Console.
* **Clone Request Estimated Completion:** Shows estimated completion times with relative indicators (e.g., "in 2 hours") on the Clone Request page to help plan cloning activities.
* **Help Page:** Replaces static FAQ content with a dedicated Help page consolidating clone help articles and Now Assist AI skill information for improved user experience.

## Changes

* **Authentication Model:** Transitioned to JWT certificate-based authentication from username/password to enhance security and simplify cross-instance authentication (requires Australia Patch 5 or later).
* **Clone Menu Navigation:** All clone-related functions are grouped under the Clone Admin Console menu for better organization.
* **Configuration Tab:** Settings related to cloning are consolidated into a single Configuration tab for improved discoverability.
* **Clone Activity Renaming:** The "Clone Home" menu was renamed to "Clone Activity" to better reflect its purpose.
* **Clone Request Submission:** Users can now submit new clone requests even if another clone is scheduled, provided the requests are at least five days apart, removing previous restrictions.
* **Clone Summary:** Highlights upcoming clone schedules within 30 days involving the same target to prevent conflicts.
* **Clone Profile Script Updates:** Fixes ensure that changes to cleanup scripts' active status propagate correctly across all associated clone profiles (requires Australia Patch 5 or later).
* **Clone Profile Duplication:** Duplication now correctly copies only intended scripts, preservers, and exclusions without pulling all existing items from the original profile.
* **Static FAQ Content:** Removed from the landing page and integrated into the dedicated Help page for streamlined access.
* **Legacy Clone Requests Deprecated:** Clone requests via legacy lists and forms are no longer supported and redirect users to the new request page after 30 seconds.

## Deprecations and Removals

* The legacy clone request page (cloneinstance.DO) is planned for retirement; customers should update to the latest version for optimal experience.
* Static FAQ content has been removed from the landing page.
* Legacy clone requests via lists and forms are deprecated and redirect to the new request interface.

## Activation and Additional Requirements

* **Activation:** Clone Admin Console is a ServiceNow AI Platform feature active by default starting with Australia and Brazil releases; no additional plugin activation is required for core cloning functions.
* **Roles:** The `cloneadmin` role is required to request, cancel, or schedule clones. The `oauthadmin` role is required on the target instance only during initial OAuth setup.
* **OAuth Authentication:** Requires both source and target instances to be on Australia Patch 5 or later.
* **Now Assist License:** Required to use the Clone FAQ Agent feature. If Now Assist is installed after Clone Admin Console, reinstall the console from the Store to enable the AI skill.
* **Multi-Instance View:** Both source and target instances must be on Australia Patch 2 or later.

## Practical Benefits for ServiceNow Customers

* Streamlined cloning operations with centralized management and monitoring across multiple instances.
* Enhanced security through OAuth 2.0 and JWT certificate-based authentication models, reducing dependence on local admin credentials.
* Improved planning capabilities via estimated completion times and clone activity summaries to avoid scheduling conflicts.
* AI-assisted guidance within the console for faster resolution of cloning questions and smoother onboarding.
* Better user experience with improved menu organization, dedicated help resources, and removal of legacy interfaces.\</  
Consolidated page of all release notes for Clone Admin Console from Zurich to Brazil.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Clone Admin Console release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil.  
Tip:  
If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Clone Admin Console to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.  
{#dfrn3-cloneadminconsole-summary__entry__2}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## New features

Between your current release family and Brazil, new features were introduced for Clone Admin Console.  
{#dfrn3-cloneadminconsole-summary__entry__10}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | [Instance Overview Page](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) :   The Instance Overview page now displays last-cloned timestamps for each instance, enabling you to quickly identify stale environments and prioritize update activities. [Multi-Instance View](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) :   View clone activity across connected instances from a single console. Opt in from ConfigurationMulti-Instance View to begin monitoring multiple instances simultaneously. Both the source and target instances must be on Australia Patch 2 or a subsequent release to use Multi-Instance View. [Clone FAQ Agent (via Now Assist)](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) :   Get answers to clone questions directly in the console, powered by curated ServiceNow clone documentation. This AI-assisted capability streamlines the learning experience for new users. Now Assist license requirement :   Requires a Now Assist license. If Now Assist is installed after the Clone Admin Console, reinstall the console from the Store to enable the skill. [Help Page](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) :   The static FAQ section on the Homepage has been replaced with a dedicated Help page. Links to curated clone help articles are now consolidated into the new dedicated Help page for a streamlined user experience and details about the Now Assist AI skill. [Clone Request Estimated Completion](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) :   The Clone Request page now displays an estimated completion time beneath the selected Date/Time. A relative time indicator (for example, "in 2 hours" or "in 2 weeks") helps you plan activities accordingly. [OAuth 2.0 authentication for clone targets](https://www.servicenow.com/docs/access?context=clone-oauth-authentication&family=australia&ft:locale=en-US) :   Authenticate clone requests to target instances using OAuth 2.0 without requiring local admin credentials. Both the source and target instances must be on Australia Patch 5 or a subsequent release to use OAuth target authentication. |
| Brazil | [OAuth 2.0 authentication for clone targets](https://www.servicenow.com/docs/access?context=clone-oauth-authentication&family=brazil&ft:locale=en-US) :   Authenticate clone requests to target instances using OAuth 2.0 without requiring local admin credentials. One-time target instance registration enables automatic token generation and expiration for each clone request, improving security and simplifying cross-instance authentication. Both the source and target instances must be on Australia Patch 5 or a subsequent release to use OAuth target authentication. [Multi-Instance View](https://www.servicenow.com/docs/access?context=clone-multi-instance-view&family=brazil&ft:locale=en-US) :   View clone activity across connected instances from a single console. Opt in from ConfigurationMulti-Instance View to begin monitoring multiple instances simultaneously. Both the source and target instances must be on Australia Patch 2 or a subsequent release to use Multi-Instance View. Instance Overview :   The Instance Overview tab now displays last-cloned timestamps for each instance, enabling you to quickly identify stale environments and prioritize update activities. Clone FAQ Agent (via Now Assist) :   Get answers to clone questions directly in the console, powered by curated ServiceNow clone documentation. This AI-assisted capability streamlines the learning experience for new users. Requires a Now Assist license. If Now Assist is installed after the Clone Admin Console, reinstall the console from the Store to enable the skill. Help page :   The static FAQ section on the Homepage has been replaced with a dedicated Help page. Links to curated clone help articles are now consolidated into the new dedicated Help page for a streamlined user experience and details about the Now Assist AI skill. Clone request estimated completion :   The Clone Request page now displays an estimated completion time beneath the selected Date/Time. A relative time indicator (for example, "in 2 hours" or "in 2 weeks") helps you plan activities accordingly. |
[ ]

## Changes

Between your current release family and Brazil, some changes were made to existing Clone Admin Console features.  
{#dfrn3-cloneadminconsole-summary__entry__18}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | [Updated authentication model](https://www.servicenow.com/docs/access?context=configure-target-instance&family=australia&ft:locale=en-US) :   Clone Admin Console now uses JWT certificate-based authentication instead of username and password authentication, improving security and simplifying cross-instance authentication. [Updated clone menu navigation items](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) :   All clone-related functions are now available under the Clone Admin Console menu navigation item. [Submit a new clone even if another clone is scheduled](https://www.servicenow.com/docs/access?context=t_StartAClone&family=australia&ft:locale=en-US) :   Create an additional clone request even if there's already a future clone for that target. This feature removes the previous limitation where any new clone requests were not allowed until all existing requests were canceled. You can now submit new clone requests if more than five days apart from existing ones. [Clone summary](https://www.servicenow.com/docs/access?context=t_StartAClone&family=australia&ft:locale=en-US) :   Help prevent clone conflicts with the Clone summary, which highlights clones that are scheduled in the next 30 days that involve the same target instance. [Configuration tab](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) :   All clone-related settings are now grouped under a single Configuration tab for improved organization and discoverability. [Clone Home Renamed to Clone Activity](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) :   The Clone Home menu item has been renamed to Clone Activity to be more descriptive of the page's purpose and improve navigation clarity. Clone profile script updates :   Fixed an issue where setting a script in the clone_cleanup_script table to active=false or active=true did not apply consistently across all clone profiles the script was listed on. Changes now propagate correctly. Both the source and target instances must be on Australia Patch 5 or a subsequent release to use cleanup script status. |
| Brazil | Updated clone menu navigation items :   All clone-related functions are now available under the Clone Admin Console menu navigation item. [Configuration tab](https://www.servicenow.com/docs/access?context=clone-configurations-tab&family=brazil&ft:locale=en-US) :   All clone-related settings are now grouped under a single Configuration tab for improved organization and discoverability. Clone Home renamed to Clone Activity :   The Clone Home menu item has been renamed to Clone Activity to be more descriptive of the page's purpose and improve navigation clarity. Submit a new clone even if another clone is scheduled :   Create an additional clone request even if there's already a future clone for that target. This feature removes the previous limitation where any new clone requests were not allowed until all existing requests were canceled. You can now submit new clone requests if more than five days apart from existing ones. Clone summary :   Help prevent clone conflicts with the Clone summary, which highlights clones that are scheduled in the next 30 days that involve the same target instance. Updated authentication model :   Clone Admin Console now uses JWT certificate-based authentication instead of username and password authentication, improving security and simplifying cross-instance authentication. See [Register instance for cloning](https://www.servicenow.com/docs/access?context=configure-target-instance&family=brazil&ft:locale=en-US). Clone profile script updates :   Fixed an issue where setting a script in the clone_cleanup_script table to active=false or active=true did not apply consistently across all clone profiles the script was listed on. Changes now propagate correctly. Both the source and target instances must be on Australia Patch 5 or subsequent release to use cleanup script status. Clone profile duplication :   Fixed an issue where duplicating a clone profile pulled in all existing scripts, preservers, and exclusions from the original profile. Duplicating a profile now correctly creates a new profile containing only the intended scripts, preservers, and exclusions from the source. Static FAQ content removed :   Static FAQ content has been removed from the landing page and consolidated into the new dedicated Help page for a streamlined user experience. Clone requests via lists and forms (legacy) deprecated :   Clone requests via lists and forms (legacy) are no longer supported. The page redirects to the new request page after 30 seconds. |
[ ]

## Removed

Between your current release family and Brazil, some Clone Admin Console features or functionality were removed.  
{#dfrn3-cloneadminconsole-summary__entry__26}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Deprecations

Between your current release family and Brazil, some Clone Admin Console features or functionality were deprecated.  
{#dfrn3-cloneadminconsole-summary__entry__34}

| Release | Release notes |
|-|-|
| Zurich | * The legacy clone request page clone_instance.DO is going to be retired in the A release. * Update to the latest version for the best experience and performance improvements. To update Clone Admin Console, see [Clone Home (dashboard)](https://www.servicenow.com/docs/access?context=Clone-UI&family=zurich&ft:locale=en-US). |
| Australia | Static FAQ Content :   Static FAQ content has been removed from the landing page and consolidated into the new dedicated Help page for a streamlined user experience. Clone requests via lists and forms (legacy) :   Clone requests via lists and forms (legacy) are no longer supported. The page redirects to the new request page after 30 seconds. |
| Brazil | No updates for this release. |
[ ]

## Activation information

Review information on how to activate Clone Admin Console.  
{#dfrn3-cloneadminconsole-summary__entry__42}

| Release | Release notes |
|-|-|
| Zurich | Activation information :   Install the Clone Admin Console by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Clone Admin Console is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
| Australia | Activation information :   Clone Admin Console is a ServiceNow AI Platform feature that is active by default. |
| Brazil | Activation information :   Clone Admin Console is a ServiceNow AI Platform feature that is active by default. No additional plugin activation is required to use core clone functionality. |
[ ]

## Additional requirements

If any additional requirements were introduced or changed for Clone Admin Console we have noted them here.  
{#dfrn3-cloneadminconsole-summary__entry__50}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
| Brazil | Additional requirements : * The <kbd class="ph userinput">clone_admin</kbd> role is required to request, cancel, or schedule clones. * OAuth-based clone target authentication requires Australia Patch 5 or later on both the source and target instances. The <kbd class="ph userinput">oauth_admin</kbd> role is required on the target instance during initial OAuth setup only. See [OAuth 2.0 authentication for clone targets](https://www.servicenow.com/docs/access?context=clone-oauth-authentication&family=brazil&ft:locale=en-US). * A Now Assist license is required to use the Clone FAQ Agent. If Now Assist is installed after the Clone Admin Console, reinstall the console from the Store to enable the skill. * Both the source and target instances must be on Australia Patch 5 or later to use Multi-Instance View. |
[ ]

## Browser requirements

If any specific browser requirements were introduced or changed for Clone Admin Console we have noted them here.  
{#dfrn3-cloneadminconsole-summary__entry__58}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Accessibility information

Review details on accessibility information for Clone Admin Console, such as specific requirements or compliance levels.  
{#dfrn3-cloneadminconsole-summary__entry__66}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Localization information

If there are specific localization considerations for Clone Admin Console we have noted them here.  
{#dfrn3-cloneadminconsole-summary__entry__74}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Highlight information

If there are specific highlight considerations for Clone Admin Console we have noted them here.  
{#dfrn3-cloneadminconsole-summary__entry__82}

| Release | Release notes |
|-|-|
| Zurich | * Configure the update set preservation up to 12 minutes before the clone executes. * Preserve your in-progress update sets, regardless of when the scope was created in the specified time frame. See [Clone Home (dashboard)](https://www.servicenow.com/docs/access?context=Clone-UI&family=zurich&ft:locale=en-US) for more information. |
| Australia | * Access all clone functions from the Clone Admin Console menu navigation item. * Monitor clone activity across multiple connected instances from a single console view. * Get answers to clone questions directly in the console with AI-assisted Now Assist capability. * Plan clone activities with estimated completion time indicators. See [Instance Clone](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) for more information. |
| Brazil | * Copies data and metadata from a source instance to a target instance to keep sub-production environments synchronized with production. * Provides a single console to configure, request, and monitor clones across your environment. * Supports OAuth 2.0 authentication for clone targets, removing the need for local admin credentials on every clone request. * Consolidates clone activity across multiple linked instances through Multi-Instance View. * Offers AI-assisted answers to clone questions in the console through the Clone FAQ Agent, powered by Now Assist. See [Instance Clone](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=brazil&ft:locale=en-US) for more information. |
[ ]

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