--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Collaborative Work Management (CWM) release notes for upgrades from Zurich to Brazil # Combined Collaborative Work Management (CWM) release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Collaborative Work Management (CWM) Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document provides a comprehensive summary of the Collaborative Work Management (CWM) updates from the Zurich through Brazil releases. It is designed to help ServiceNow customers prepare for and understand the changes, new features, and important upgrade tasks associated with moving to the Brazil release. The document notes that some releases, including Zurich and Australia, had no updates, while the Brazil release introduced several significant enhancements. Show full answer Show less ## Key Features Introduced in Brazil * **AI-Assisted Task Creation:** Users can now create tasks or stories by uploading files (e.g., meeting notes, planning documents) or using open prompts. The AI analyzes these inputs, maps results to Board columns, and allows users to select which tasks to add. * **Child Task Generation from List View:** Break down complex tasks into assignable child tasks directly within the List view. AI analyzes task descriptions to generate child tasks inline, available for standard and custom CWM task types. * **List Management within CWM Workspace:** Access default Agile and connected work lists or create and save custom lists from any table. Lists support filtering, sorting, grouping, exporting, and direct record creation or editing. * **Board Dashboards:** Every Board now includes a Dashboard tab with predefined shared dashboards for waterfall and agile work tracking. Space owners and editors can create additional dashboards, add widgets, and share dashboards with team members. * **Sprint Data Collection for Dashboards:** Activating the CWM Daily Sprint Data Collection job enables automatic daily updates of sprint burnup and burndown charts on Board dashboards. ## Changes and Improvements * **Import Tasks Workflow:** The Import tasks function has been relocated from a standalone Board header button to the Create with Otto menu, streamlining task import processes. * **Sprint Synchronization:** Sprint details such as name, state, capacity, and dates now sync automatically between Enterprise Agile Planning (EAP) and CWM for both calendar-based and non-calendar-based Agile teams. ## Deprecations and Removals No features or functionality were removed in the Brazil release. However, the release introduces **Gemma 4** as part of the Now LLM Service, offering advanced, open-weight AI models hosted and governed by ServiceNow. Older models remain available for existing AI skills but are deprecated for new development. ## Upgrade and Activation Guidance * **Pre- and Post-Upgrade Tasks:** Customers should review and complete recommended tasks before upgrading to Brazil. * **Installation:** Install the Collaborative Work Management application (sncwm) via the ServiceNow Store, which includes demo data and related dependencies. Administrative role is required for installation. ## Additional Information There are no updates related to browser requirements, accessibility, localization, or highlight considerations for CWM in the Brazil release. ## Practical Benefits for ServiceNow Customers * **Centralized Workspace:** Organize tasks, documentation, and planning within Spaces to reduce context switching and improve team collaboration. * **Flexible Workflows:** Configure custom Boards and workflows independently of admin support, using various views like Dashboard, List, Gantt, and Kanban. * **Agile Support:** Manage end-to-end sprints with built-in Agile features including sprint planning and dependency tracking. * **Reduced Manual Effort:** Leverage generative AI to automate task creation and content generation, enhancing productivity. Consolidated page of all release notes for Collaborative Work Management (CWM) from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Collaborative Work Management (CWM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Collaborative Work Management (CWM) to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-collaborativeworkmanagementcwm-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Collaborative Work Management (CWM). {#dfrn3-collaborativeworkmanagementcwm-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | [Create CWM tasks or stories from files or open prompts](https://www.servicenow.com/docs/access?context=generate-tasks-cwm-boards&family=brazil&ft:locale=en-US) : Generate a batch of actionable tasks or stories for a Board by describing the work in an open prompt or uploading a reference file, such as meeting notes, brainstorming planning docs, or epic PRDs. AI analyzes the input, maps the results to your Board columns, and lets you review and select which items to add. [Create child tasks from CWM task types in List view](https://www.servicenow.com/docs/access?context=generate-subtasks-for-cwm-tasks&family=brazil&ft:locale=en-US) : Break down a large or complex task into clear, assignable child tasks without manual work breakdown. AI analyzes the task's short description and description and generates the child tasks inline from the List view. This capability is available for CWM tasks and CWM custom task types. [Manage lists in CWM](https://www.servicenow.com/docs/access?context=cwm-lists&family=brazil&ft:locale=en-US) : Access ready-made default lists of Agile and connected work records, or build and save your own custom lists from any table, without leaving the CWM workspace. The Lists panel under the Quick access section includes the Default lists and My lists tabs. You can filter, sort, group, and export records, or create and edit records directly from a list. [Manage work with Board dashboards](https://www.servicenow.com/docs/access?context=cwm-board-dashboards&family=brazil&ft:locale=en-US) : Every Board now includes a Dashboard tab, alongside List, Gantt, Kanban, and Sprint planning, with two predefined shared dashboards added automatically: Team progress for waterfall work and Team sprint tracker for agile work. Space owners and editors can also create additional dashboards, add predefined or custom widgets bound to any Board column, and rename, duplicate, or delete them. Every dashboard is shared with everyone with access to the Board and can be shared with a direct link. [Enable sprint data collection for burnup and burndown widgets in a dashboard](https://www.servicenow.com/docs/access?context=cwm-activate-daily-sprint-data-collection-job&family=brazil&ft:locale=en-US) : Activate the CWM Daily Sprint Data Collection scheduled job to populate the Sprint burnup and Sprint burndown widgets in the Board dashboards. Once the job is active, data for active sprints is collected daily, and chart data appears starting the day after the job first runs. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Collaborative Work Management (CWM) features. {#dfrn3-collaborativeworkmanagementcwm-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | [Import tasks entry point](https://www.servicenow.com/docs/access?context=import-tasks-cwm-board&family=brazil&ft:locale=en-US) : The Import tasks option moved from a standalone button on the Board header into the Create with Otto menu, alongside the Generate tasks option. From the Board header, select Create with Otto, and then select Import tasks to start the import wizard. [Sprint sync between EAP and CWM](https://www.servicenow.com/docs/access?context=cwm-integration-with-eap&family=brazil&ft:locale=en-US) : Sprint name, state, capacity, and dates sync automatically from Enterprise Agile Planning to Collaborative Work Management for Agile teams that use non-calendar-based iterations, in addition to calendar-based teams. | [ ] ## Removed Between your current release family and Brazil, some Collaborative Work Management (CWM) features or functionality were removed. {#dfrn3-collaborativeworkmanagementcwm-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Collaborative Work Management (CWM) features or functionality were deprecated. {#dfrn3-collaborativeworkmanagementcwm-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Now LLM Service : Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. | [ ] ## Activation information Review information on how to activate Collaborative Work Management (CWM). {#dfrn3-collaborativeworkmanagementcwm-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Activation information : Install the Collaborative Work Management application (sn_cwm) from the ServiceNow Store. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed. Role required: admin. For more information, see [Install](https://www.servicenow.com/docs/access?context=install-cwm&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-collaborativeworkmanagementcwm-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-collaborativeworkmanagementcwm-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Collaborative Work Management (CWM), such as specific requirements or compliance levels. {#dfrn3-collaborativeworkmanagementcwm-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-collaborativeworkmanagementcwm-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-collaborativeworkmanagementcwm-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | * Centralize tasks, documentation, and planning in a single workspace organized around Spaces, so teams stop losing context switching between tools. * Configure your own workflow and Boards without admin involvement, using custom fields, work item types, and Dashboard, List, Gantt, or Kanban views. * Run sprints end-to-end with built-in Agile capabilities, including sprint planning, scrum tasks, and cross-team dependency tracking. * Reduce manual overhead with generative AI features that assist with task creation, formula building, and content generation. See [Collaborative Work Management](https://www.servicenow.com/docs/access?context=cwm-landing&family=brazil&ft:locale=en-US) for more information. | [ ]