--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Common Governance, Risk, and Compliance feature release notes for upgrades from Zurich to Brazil # Combined Common Governance, Risk, and Compliance feature release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Common Governance, Risk, and Compliance Feature Release Notes for Upgrades from Zurich to Brazil This consolidated guide summarizes the Common Governance, Risk, and Compliance (GRC) feature updates relevant to ServiceNow customers upgrading from the Zurich release family through Australia to Brazil. It highlights new features, changes, removals, deprecations, activation instructions, and other considerations to help you prepare for and understand the impact of upgrading your GRC capabilities up to the Brazil release. Show full answer Show less ## Key Features and Enhancements * **GRC Notification Redirection (Australia release):** After upgrading to version 22.0.1, notification links in GRC applications automatically redirect users to the appropriate workspace view based on their persona and access permissions. If workspace access is unavailable, links default to the classic interface, improving navigation efficiency. * **Improved Task Monitoring (Australia release):** The Tasks page performance was enhanced to load faster by initially displaying task counts as an overview, followed by progressively loading detailed task lists. Task data refreshes regularly with visible timestamps and background refresh notifications, supporting scalability for users managing high task volumes across multiple sources. * **ServiceNow Otto AI Platform Enhancements (Australia release):** The conversational AI platform formerly known as Now Assist has been renamed ServiceNow Otto®, providing agentic and multimodal interaction capabilities integrated into workflows. Generative AI capabilities for Risk and Compliance Management (RCM) are delivered via the renamed ServiceNow Otto for IRM plugin. * **Large Language Model (LLM) Updates:** The default AI model provider for new or inactive AI assets shifted from the Now LLM Service to a third-party LLM, although existing configurations remain unchanged and manual selection of Now LLM Service is still supported. * **Issue Summarization Skill Update:** The default AI model for the Issue Summarization skill in Now Assist for Risk \& Sustainability was updated to use Azure OpenAI GPT-5.4-mini, with options to select Google Gemini 3.5 Flash, OpenAI GPT 5.1, or GPT 5.4 mini models to meet specific needs. ## Changes and Updates * The ServiceNow Otto name replaces all Now Assist references in Integrated Risk Management to reflect the evolved AI experience. * Dynamic routing rules were introduced in version 22.3.6 to ensure notification links redirect users to correct pages within configured workspaces. * Task page enhancements now include a timestamp for the last data refresh and a notification when data is being refreshed in the background. ## Activation and Upgrade Considerations * **Activation:** Integrated Risk Management (IRM) is available through the ServiceNow Store. Customers should request installation from the store and refer to version history release notes for cumulative updates. * **Pre- and Post-Upgrade Tasks:** Customers should review and complete necessary upgrade tasks to ensure smooth transition to Brazil, although no specific Brazil release changes were noted for this feature. ## Additional Notes * No features or functionalities were removed or deprecated between Zurich and Brazil releases for the Common Governance, Risk, and Compliance feature. * No updates were reported for browser requirements, accessibility, localization, or highlight information in the Brazil release. ## Practical Impact for ServiceNow Customers Upgrading from Zurich to Brazil via Australia provides ServiceNow customers with streamlined notification navigation, improved task management performance, and enhanced AI-driven insights through ServiceNow Otto. The changes improve user experience by dynamically routing users to relevant workspace views and delivering faster, more scalable task monitoring. The introduction of updated AI models and renaming to ServiceNow Otto aligns the platform with current AI capabilities, supporting more intelligent risk and compliance management workflows. Consolidated page of all release notes for Common Governance, Risk, and Compliance feature from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Common Governance, Risk, and Compliance feature release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Common Governance, Risk, and Compliance feature to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Common Governance, Risk, and Compliance feature. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [GRC notification redirection](https://www.servicenow.com/docs/access?context=email-notification-redirection&family=australia&ft:locale=en-US) : After upgrading GRC to version 22.0.1, notification links in GRC applications automatically route you to the appropriate workspace view based on your persona and access permissions. If you don't have workspace access, links default to the classic view. [Monitor my tasks](https://www.servicenow.com/docs/access?context=configure-my-tasks-in-ws&family=australia&ft:locale=en-US) : After upgrading GRC to version 22.0.1, the Tasks page loads faster with performance improvements. Task counts display first as an at-a-glance summary, followed by detailed task lists that load progressively. Task data refreshes at regular intervals to keep information current. These improvements provide better scalability for users with high task volumes across multiple task sources. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Common Governance, Risk, and Compliance feature features. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [ServiceNow Otto® name announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.The Now Assist for IRM (sn_irm_gen_ai) plugin, which provides generative AI capabilities for RCM, has been renamed to ServiceNow Otto for IRM. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Default AI model for issue summarization skill](https://www.servicenow.com/docs/access?context=now-assist-irm-supporting-info&family=australia&ft:locale=en-US) : After upgrading to version 22.4.0, the Issue Summarization skill in Now Assist skills for Risk \& Sustainability uses Azure OpenAI gpt-5.4-mini as the default model. This update changes the default model for issue summarizations. You can select alternative models, including the newly supported Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini, based on your requirements. [GRC notification redirection](https://www.servicenow.com/docs/access?context=email-notification-redirection&family=australia&ft:locale=en-US) : After upgrading GRC to version 22.3.6, notification links use dynamic routing rules to redirect you to the correct page, for workspaces where dynamic routing is configured. [Monitor my tasks](https://www.servicenow.com/docs/access?context=configure-my-tasks-in-ws&family=australia&ft:locale=en-US) : The Task page now includes a timestamp showing when the task data was last refreshed. Additionally, a notification now displays when the page is refreshing data in the background. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Common Governance, Risk, and Compliance feature features or functionality were removed. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Common Governance, Risk, and Compliance feature features or functionality were deprecated. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Common Governance, Risk, and Compliance feature. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install Integrated Risk Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Integrated Risk Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Common Governance, Risk, and Compliance feature, such as specific requirements or compliance levels. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * ServiceNow Otto is the new name for the Now Assist experience in Integrated Risk Management (IRM). All Now Assist references have been updated to ServiceNow Otto. * Automatic redirection from GRC notification links to the appropriate workspace view based on the recipient's persona and access permissions. * The Tasks page now loads faster by showing an instant overview of task counts and progressively loading detailed tasks. See [Common GRC features](https://www.servicenow.com/docs/access?context=common-grc-features&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]