--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Common Governance, Risk, and Compliance features release notes for upgrades from Zurich to Brazil # Combined Common Governance, Risk, and Compliance features release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Common Governance, Risk, and Compliance Features Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document assists ServiceNow customers in preparing for upgrades of Common Governance, Risk, and Compliance (GRC) features from the Zurich release to the Brazil release. It compiles new features, changes, and important upgrade information across the GRC product family to streamline the upgrade process and highlight relevant enhancements and considerations. Show full answer Show less ## Key Features * **Issue Workflows (GRC Issue Management 23.0.5):** Configure issue-specific workflows with customizable lifecycle states, layouts, guided activities, trigger conditions, approvals, and routing. Use different workflows for various issue categories without modifying the issue table. * **Issue Approval Flows (GRC Issue Management 23.0.5):** Add approval checkpoints before advancing issues or remediation tasks, including state changes and due date extensions. Track approval requests, decisions, and history directly on records. * **Entity Lifecycle Management (GRC Profiles 23.0.7):** Review the impact of proposed changes on associated risks and controls before applying entity updates. Modify or accept changes to prevent unintended effects. ## Changes * **Automatic Entity Owner and Class Updates (GRC Profiles 23.0.7):** The system automatically re-evaluates and updates entity ownership and classification when source data or entity-filter memberships change, ensuring alignment with entity-filter configurations. * **Issue Grouping (GRC Issue Management 23.0.5):** Add existing standalone issues to groups directly from the Child Issues related list. Grouped issues can have different workflows but continue to follow their individual workflow processes. ## Deprecations Starting September 2026, the Now LLM Service introduces the Gemma 4 open-weight model to replace older models. All models are hosted with ServiceNow's infrastructure and data protections. Existing AI skills and workflows using older models will continue to function but cannot be used for new development or configuration. ## Upgrade Preparation and Activation * Review and complete recommended pre- and post-upgrade tasks specific to Common GRC features to ensure smooth transition to Brazil. * Activate Common GRC features via supported Integrated Risk Management applications and appropriate licensing tiers. * Assign required roles to access shared GRC capabilities across ServiceNow applications. ## Additional Information * No updates or changes were noted for browser requirements, accessibility, localization, or highlight information between Zurich and Brazil releases. * No removals of Common GRC features or functionality occurred in this upgrade. ## Benefits for ServiceNow Customers * Streamline GRC programs using shared capabilities across ServiceNow GRC applications. * Control access to GRC data with shared security, domain separation, entity-based access, and user hierarchy. * Accelerate adoption via shared regulatory resources, content packs, recommendation frameworks, and use case accelerators. * Improve operational efficiency with common workflows, approvals, notifications, and unified workspace experiences. * Extend GRC processes with integrations, reporting, dashboards, and automation capabilities. Consolidated page of all release notes for Common Governance, Risk, and Compliance features from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Common Governance, Risk, and Compliance features release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Common Governance, Risk, and Compliance features to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-commongovernanceriskandcompliancefeatures-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Common Governance, Risk, and Compliance features. {#dfrn3-commongovernanceriskandcompliancefeatures-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | [Issue workflows](https://www.servicenow.com/docs/access?context=issue-workflows&family=brazil&ft:locale=en-US) : With GRC Issue Management version 23.0.5, you can configure issue-specific workflows with custom lifecycle states, layouts, guided activities, trigger conditions, approval requirements, and routing rules. Use different workflows for different categories of issues without customizing the issue table. [Issue approval flows](https://www.servicenow.com/docs/access?context=issue-approval-flows&family=brazil&ft:locale=en-US) : With GRC Issue Management version 23.0.5, you can add an approval checkpoint before an issue or remediation task advances. This applies to state changes or due date extensions. Track approval requests, decisions, and approval history directly on the associated record. [Entity lifecycle management](https://www.servicenow.com/docs/access?context=entity-change-management&family=brazil&ft:locale=en-US) : With GRC Profiles version 23.0.7, you can review the impact of proposed entity changes on associated risks and controls before applying the changes. Accept the changes or modify the entity filter to help prevent unintended changes. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Common Governance, Risk, and Compliance features features. {#dfrn3-commongovernanceriskandcompliancefeatures-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | [Automatic entity owner and class updates](https://www.servicenow.com/docs/access?context=what-is-an-entity-filter&family=brazil&ft:locale=en-US) : With GRC Profiles version 23.0.7, the system automatically re-evaluates and updates entity owner and entity class when source record data or entity-filter membership changes. This change keeps entity ownership and classification aligned with the applicable entity-filter configuration. [Issue grouping](https://www.servicenow.com/docs/access?context=issue-grouping-in-workspaces&family=brazil&ft:locale=en-US) : With GRC Issue Management version 23.0.5, you can add existing standalone issues directly from the Child Issues related list when grouping issues. You can group issues that use different workflows, and each child issue continues to follow its own workflow. | [ ] ## Removed Between your current release family and Brazil, some Common Governance, Risk, and Compliance features features or functionality were removed. {#dfrn3-commongovernanceriskandcompliancefeatures-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Common Governance, Risk, and Compliance features features or functionality were deprecated. {#dfrn3-commongovernanceriskandcompliancefeatures-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Now LLM Service : Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. | [ ] ## Activation information Review information on how to activate Common Governance, Risk, and Compliance features. {#dfrn3-commongovernanceriskandcompliancefeatures-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Activation information : Common Governance, Risk, and Compliance features are available through supported Integrated Risk Management applications and licensing tiers. Activate the applicable Integrated Risk Management application and assign the required roles to access these shared Governance, Risk, and Compliance capabilities. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Common Governance, Risk, and Compliance features we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeatures-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Common Governance, Risk, and Compliance features we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeatures-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Common Governance, Risk, and Compliance features, such as specific requirements or compliance levels. {#dfrn3-commongovernanceriskandcompliancefeatures-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Common Governance, Risk, and Compliance features we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeatures-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Common Governance, Risk, and Compliance features we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeatures-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | * Streamline Governance, Risk, and Compliance programs with shared capabilities used across ServiceNow GRC applications. * Control access to Governance, Risk, and Compliance data with shared security, domain separation, entity-based access, and user hierarchy capabilities. * Accelerate adoption with shared regulatory resources, content packs, recommendation frameworks, and use case accelerators. * Improve efficiency with common workflows, approvals, notifications, and workspace experiences. * Extend Governance, Risk, and Compliance processes with integrations, reporting, dashboards, and automation capabilities. See [Common GRC features](https://www.servicenow.com/docs/access?context=common-grc-features&family=brazil&ft:locale=en-US) for more information. | [ ]