--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Compliance Case Management release notes for upgrades from Zurich to Brazil # Combined Compliance Case Management release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Compliance Case Management release notes for upgrades from Zurich to Brazil This consolidated release notes document covers all updates related to Compliance Case Management from the Zurich through Brazil releases. It is designed to assist ServiceNow customers in preparing for upgrades by summarizing new features, changes, deprecations, and activation details across these releases. The document highlights important tasks to complete before and after upgrading to the Brazil release and provides clear notes on updates or lack thereof for each release. Show full answer Show less ## Key Features Introduced * **Smart Assessment Versioning (Australia release):** Enables creation of new versions of compliance case assessment templates. This allows revision of questionnaires and response options without affecting ongoing assessments, ensuring new assessments use the latest published template version. * **Anonymous Reporting Center (Australia release):** Provides employees a secure, anonymous portal to report compliance violations such as fraud, harassment, bribery, and other misconduct. The system ensures anonymity by automatically logging users out, not linking reports to identities, and using CAPTCHA verification. Reporters receive unique keys to securely follow up on cases, while investigators can request additional information through an anonymous comments system. This feature supports regulatory compliance and fosters organizational trust. * **GRC Case Summarization Skill (Australia release):** After upgrading to ServiceNow Otto for IRM version 22.x, compliance analysts can use AI-generated case summaries that consolidate key case data into a structured narrative. This reduces investigation time, improves consistency, and facilitates faster decision-making by summarizing timelines, impacted areas, evidence, and actions within the compliance case record. ## Notable Changes * **ServiceNow Otto Rebranding (Australia release):** The conversational AI platform previously known as Now Assist has been renamed ServiceNow Otto. It offers agentic AI capabilities, multimodal interactions, and autonomous orchestration across workflows. The Now Assist for IRM plugin is now called ServiceNow Otto for IRM. * **Large Language Model (LLM) Defaults:** The default model provider for new or inactive AI assets has shifted from the Now LLM Service to a third-party LLM, with existing configurations unaffected. The Now LLM Service remains available for manual selection. * **New AI Licensing Tiers:** ServiceNow AI Platform now offers three licensing tiers---Foundation, Advanced, and Prime---providing varying levels of AI capabilities and access to generative AI skills and autonomous workflows, depending on the customer's license. ## Activation and Upgrade Guidance Compliance Case Management must be installed via the ServiceNow Store by submitting a request. Customers should review pre- and post-upgrade tasks outlined in the release notes to ensure a smooth transition to Brazil. No new activation steps or browser, localization, accessibility, or additional requirements have changed from Zurich through Brazil releases. ## Summary of Impact for ServiceNow Customers * Upgrade preparation is simplified with consolidated release notes highlighting relevant features and changes. * New features introduced in Australia enhance compliance assessment management, anonymous reporting, and case summarization using AI, improving efficiency and regulatory compliance. * ServiceNow Otto branding and AI platform licensing changes may affect AI functionality access and configuration. * Brazil release introduces no additional updates, ensuring stability after upgrade. * Activation remains straightforward through the ServiceNow Store with no new prerequisites. Consolidated page of all release notes for Compliance Case Management from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Compliance Case Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Compliance Case Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-compliancecasemanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Compliance Case Management. {#dfrn3-compliancecasemanagement-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Smart assessment versioning of assessment templates](https://www.servicenow.com/docs/access?context=update-ccm-asmt-template&family=australia&ft:locale=en-US) : You can create a version of an existing compliance case assessment template to revise the questionnaire and response options, without disrupting assessments that are already in progress. New assessments use the latest published version of the template. [Report a compliance case anonymously from the Anonymous Reporting Center](https://www.servicenow.com/docs/access?context=report-compliance-case-anonymously&family=australia&ft:locale=en-US) : Employees can now use the Anonymous Reporting Center to report compliance violations such as fraud and embezzlement, workplace misconduct (harassment, discrimination), bribery and corruption, and other concerns without revealing their identity or location.Accessed through the Employee Center, the Anonymous Reporting Center portal automatically logs users out to enforce anonymity, creates case records without mapping to employee identity, and provides a unique report key and report number for secure follow-up communication.CAPTCHA‑based verification is used to authenticate submissions, and the system generates a report statement summarizing the case after submission. Employees can save a copy of their report for future reference. For security and confidentiality, the submitted information is not displayed again. Reports are routed to the appropriate compliance team based on the nature of the concern.Throughout the investigation process: * Investigators can request additional information through a comments system visible to the reporter * Reporters can follow up on their case using their report key to check progress and respond to questions * All interactions maintain reporter anonymity at every step; no identity or location data is ever captured or linked This enhancement enables organizations to build trust, mitigate risks before escalation, and ensures regulatory compliance with whistleblower protection requirements. [GRC case summarization skill for compliance cases](https://www.servicenow.com/docs/access?context=compliance-case-summarization-skill&family=australia&ft:locale=en-US) : After upgrading ServiceNow Otto for Integrated Risk Management (IRM) application to version 22.x, Compliance analysts can use the case summarization feature to quickly understand a compliance case without manually reviewing every field, attachment, or related list.Now Assist analyzes key case attributes---such as timelines, impacted areas, evidence, and actions---and generates a structured summary directly inside the compliance case.This solves a common problem: case data is often lengthy, scattered across multiple related lists, and difficult for analysts to digest efficiently. Analysts can also save and edit summaries as case data evolves, ensuring the record stays current.By consolidating all relevant information into a single, coherent narrative, Now Assist reduces investigation time, improves consistency across reviewers, and supports faster decision-making. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Compliance Case Management features. {#dfrn3-compliancecasemanagement-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [ServiceNow Otto® name announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.The Now Assist for IRM (sn_irm_gen_ai) plugin, which provides generative AI capabilities for Compliance Case Management, has been renamed to ServiceNow Otto for IRM. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Compliance Case Management features or functionality were removed. {#dfrn3-compliancecasemanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Compliance Case Management features or functionality were deprecated. {#dfrn3-compliancecasemanagement-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Compliance Case Management. {#dfrn3-compliancecasemanagement-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install Compliance Case Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Compliance Case Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Compliance Case Management, such as specific requirements or compliance levels. {#dfrn3-compliancecasemanagement-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * ServiceNow Otto is the new name for the Now Assist experience, delivering agentic AI, multimodal interactions, and autonomous cross-system workflow orchestration. * Update an assessment template to send new assessments with the latest version, without disrupting the ones that are already in progress. * Automatically generate an AI-recommended compliance case summary from varied compliance case data, reducing investigation time and enabling faster, more consistent decision-making. * Anonymously report compliance violations through a secure portal that maintains complete identity protection while enabling organizational trust and regulatory compliance. See [\[Placeholder link text to key compliance-case-management\]](https://www.servicenow.com/docs/access?context=compliance-case-management&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]