--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Continual Improvement Management release notes for upgrades from Zurich to Brazil # Combined Continual Improvement Management release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Continual Improvement Management Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document assists ServiceNow customers in upgrading Continual Improvement Management (CIM) from the Zurich to Brazil release. It provides a comprehensive summary of new features, changes, removals, deprecations, activation details, and other relevant information across all releases from Zurich through Brazil, enabling customers to prepare effectively for their upgrade. Show full answer Show less ## Key Features * **CIM Roles (Zurich):** Users can now implement and monitor improvement initiatives as CIM coordinators or managers without requiring ITIL role restrictions, simplifying role management. * **Integrated Applications (Zurich):** CIM managers or coordinators can create change records directly from CIM tasks. Users must have the ITIL or changewrite roles assigned; otherwise, they should contact their system administrator. * **Portal Theme Update (Zurich):** The Coral theme becomes the default for portals, web, and mobile experiences with Next Experience or Core UI enabled. Coral offers a fresh, brand-neutral design with optional dark mode for web and mobile interfaces, enhancing user experience. ## Upgrade Preparation and Activation * **Pre- and Post-Upgrade Tasks:** Customers should review and complete required tasks before and after upgrading to ensure a smooth transition. * **Plugin Activation:** The CIM plugin (com.sncim) is included only with ITSM Professional, CSM Professional, and HR Service Delivery Professional subscriptions. Customers need to purchase the appropriate subscription via their ServiceNow account manager and then install the plugin through the ServiceNow Application Manager. ## Additional Information * No removals or deprecations of CIM features were introduced from Zurich to Brazil. * Localization applies to CIM across all languages supported by the ServiceNow AI Platform. * No changes were made to browser requirements or accessibility compliance during these releases. * Highlights include the ability to plan, implement, and monitor improvement initiatives originating from various ServiceNow workflows (ITSM, CSM, HR Service Delivery) without ITIL role constraints, and to measure initiative success and value to identify further improvement opportunities. Consolidated page of all release notes for Continual Improvement Management from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Continual Improvement Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Continual Improvement Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-continualimprovementmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Continual Improvement Management. {#dfrn3-continualimprovementmanagement-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [CIM roles](https://www.servicenow.com/docs/access?context=cim-roles&family=zurich&ft:locale=en-US) : Implement and monitor improvement initiatives as a Continual Improvement Management (CIM) coordinator or manager without any ITIL role-related restrictions. [Integrated applications](https://www.servicenow.com/docs/access?context=cim-integration&family=zurich&ft:locale=en-US) : As a CIM manager or coordinator, create change records from CIM tasks. If you have not been assigned the required ITIL or change_write roles, contact your system administrator. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Continual Improvement Management features. {#dfrn3-continualimprovementmanagement-summary__entry__18} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Continual Improvement Management features or functionality were removed. {#dfrn3-continualimprovementmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Continual Improvement Management features or functionality were deprecated. {#dfrn3-continualimprovementmanagement-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Continual Improvement Management. {#dfrn3-continualimprovementmanagement-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : The Continual Improvement Management (com.sn_cim) plugin is available with ITSM Professional, CSM Professional, and HR Service Delivery Professional subscriptions only. Contact your ServiceNow account manager to purchase a subscription and activate the plugin. You can also install the CIM plugin from ServiceNow Application Manager after purchasing a subscription. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Continual Improvement Management, such as specific requirements or compliance levels. {#dfrn3-continualimprovementmanagement-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__74} | Release | Release notes | |-|-| | Zurich | Localization information : Localization is applicable to CIM in all languages supported by the ServiceNow AI Platform. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__82} | Release | Release notes | |-|-| | Zurich | * Plan, implement, and monitor improvement initiatives created from different ServiceNow® product workflows including IT Service Management, Customer Service Management, and HR Service Delivery without any ITIL role-related restrictions. * Measure the success of improvement initiatives and the value achieved to identify more opportunities for continuous improvement. See [Continual Improvement Management](https://www.servicenow.com/docs/access?context=cim-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]