--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Core Business Suite release notes for upgrades from Zurich to Brazil # Combined Core Business Suite release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Core Business Suite release notes for upgrades from Zurich to Brazil This consolidated release notes document guides ServiceNow customers upgrading the Core Business Suite (CBS) from the Zurich release to the Brazil release. It provides a comprehensive summary of new features, changes, and important upgrade information across multiple release families, enabling customers to understand what enhancements and modifications to expect during the upgrade process. Show full answer Show less ## Key Features * **ServiceNow AI Platform Enhancements:** The Brazil release introduces a new AI experience with three licensing tiers---Foundation (basic insights), Advanced (productivity boosts), and Prime (autonomous AI and customization). This applies to both Australia and Brazil releases, enhancing AI capabilities within CBS workflows. * **ServiceNow Otto Conversational AI:** Renamed and evolved, ServiceNow Otto® now offers agentic capabilities, supports multimodal interactions (web, mobile, messaging), and enables autonomous orchestration of cross-system workflows, providing a more integrated AI experience within CBS. * **Knowledge Base Management:** Starting from Australia Patch 5 and continuing in Brazil, CBS admins can assign specific permissions to business unit administrators to manage Knowledge Bases and articles across departments. This facilitates tailored knowledge sharing and governance. * **Employee Hub and Employee Slate:** Australia Patch 3 introduced a consolidated, conversational employee support portal called Employee Slate, which offers a unified view of support widgets, enabling employees to raise issues and submit requests conversationally. * **Product Hub Installation:** CBS applications can now be installed directly from Product Hub based on subscription tiers, simplifying deployment and management. * **Automated Role Assignments:** CBS automates the assignment of the requester role to new employees, reducing administrative overhead. * **Core Business Suite Analytics Dashboard:** Provides centralized access to customer insights and AI-enabled summaries, helping monitor request activity and resolution trends across departments. * **Guided Setup and Configuration:** New guided flows and a unified CBS home page facilitate application installation, setup progress tracking, and configuration support across business units, improving setup efficiency. * **Group Assignments:** Enables assigning people to groups for effective task and project management across CBS organizations. * **Enhanced Admin Permissions:** Introduces iaadmin and iauser roles for CBS admins, granting broader permissions and control over employee and supplier support functions. ## Important Upgrade Information * **Pre- and Post-Upgrade Tasks:** Customers should review and complete required tasks before upgrading to ensure a smooth transition. * **Read-Only Field Security Improvements:** Australia release introduced granular read-only field controls in the ServiceNow AI Platform to enhance instance security while maintaining flexibility. * **Availability and Activation:** Core Business Suite is available for installation via the ServiceNow Store. Customers should request the application through the store and refer to cumulative release notes for all released apps. * **No Deprecated or Removed Features:** No features were deprecated or removed between Zurich and Brazil releases, ensuring continuity of functionality. * **No Additional Browser, Accessibility, or Localization Changes:** There are no new requirements or changes in these areas between Zurich and Brazil releases. ## Key Outcomes for ServiceNow Customers * Enhanced AI capabilities with flexible licensing tiers enable organizations to leverage AI effectively across business units. * Improved employee and knowledge management through streamlined portals, permission controls, and knowledge base customization. * Simplified installation and configuration processes reduce administrative effort and improve deployment speed. * Better insights and analytics dashboard empower administrators to monitor performance and trends across departments. * Stronger security controls on read-only fields help protect data without sacrificing usability. Consolidated page of all release notes for Core Business Suite from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Core Business Suite release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Core Business Suite to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-corebusinesssuite-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : * The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). * The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US). * ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. | | Brazil | Upgrade information : * The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=brazil&ft:locale=en-US). * ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Core Business Suite. {#dfrn3-corebusinesssuite-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US)[Knowledge Base in Core Business Suite](https://www.servicenow.com/docs/access?context=kb-cbs&family=australia&ft:locale=en-US) : Use the Knowledge module in CBS to adjust the default settings for Knowledge Base articles. You can also import articles, or create additional knowledge bases to support cross-functional knowledge sharing across business units. [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US)[Knowledge Base in Core Business Suite](https://www.servicenow.com/docs/access?context=kb-cbs&family=australia&ft:locale=en-US) : Provide specific permissions for business unit admins to own and manage Knowledge Base and Knowledge Base articles in different departments within CBS. The functionality is available with Core Business Suite version 3.3.2 along with ServiceNow Otto for Setup version 5.0.20. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US)[Employee Hub for Core Business Suite](https://www.servicenow.com/docs/access?context=employee-slate-cbs&family=australia&ft:locale=en-US) : Provide your employees with a consolidated view of the Employee Center widgets with a conversational interface on Employee Slate. Raise issues, ask for information, or submit business unit-specific service requests conversationally. Employee Slate is the default employee support portal for CBS. [CBS on Product Hub](https://www.servicenow.com/docs/access?context=cbs-product-hub-overview&family=australia&ft:locale=en-US) : Install your CBS application directly from Product Hub, depending on your subscription tier. [Requester role enhancements](https://www.servicenow.com/docs/access?context=cbs-requester-role-enhancements&family=australia&ft:locale=en-US) : Automate assignment of the CBS requester role to enable admins reduce repetitive, manual work of assigning the role to each new employee. [View Core Business Suite Analytics](https://www.servicenow.com/docs/access?context=view-cbs-analytics&family=australia&ft:locale=en-US) : Access all CBS customer insights in one place to monitor and review request activity across departments, both detailed and in AI-enabled summaries on the Core Business Suite Analytics Dashboard. [Configure Core Business Suite using Otto](https://www.servicenow.com/docs/access?context=configure-cbs-using-now-assist&family=australia&ft:locale=en-US) : Use a guided flow to set up the CBS. [Otto requester experience](https://www.servicenow.com/docs/access?context=now-assist-configurations-requesters&family=australia&ft:locale=en-US) : Provide your employees with the AI-native requester experience in CBS. [Configure Core Business Suite using guided setup](https://www.servicenow.com/docs/access?context=config-cbs-using-guided-setup&family=australia&ft:locale=en-US) : Use the new CBS home page to initiate installations of different applications across BUs in one place. Track setup progress and receive guided configuration support from a unified product console. You can install and configure applications according to your business requirements. [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US)[Groups in Core Business Suite module](https://www.servicenow.com/docs/access?context=groups-cbs&family=australia&ft:locale=en-US) : Assign people to groups for task and project management across Core Business Suite organizations in CBS. | | Brazil | [Knowledge Base in Core Business Suite](https://www.servicenow.com/docs/access?context=kb-cbs&family=brazil&ft:locale=en-US) : Provide specific permissions for business unit admins to own and manage Knowledge Base and Knowledge Base articles in different departments within CBS. The functionality is available with Core Business Suite version 3.3.2 along with ServiceNow Otto® for Setup version 5.0.20. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Core Business Suite features. {#dfrn3-corebusinesssuite-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Exploring employee support](https://www.servicenow.com/docs/access?context=exploring-emp-home&family=australia&ft:locale=en-US) [Exploring supplier support](https://www.servicenow.com/docs/access?context=exploring-supplr-home&family=australia&ft:locale=en-US) : Provide CBS admins with ia_admin and ia_user roles to give them broader permissions and control. The roles aren't available for the CBS admin by default. | | Brazil | [Exploring employee support](https://www.servicenow.com/docs/access?context=exploring-emp-home&family=brazil&ft:locale=en-US) [Exploring supplier support](https://www.servicenow.com/docs/access?context=exploring-supplr-home&family=brazil&ft:locale=en-US) : Provide CBS admins with ia_admin and ia_user roles to give them broader permissions and control. The roles aren't available for the CBS admin by default. | [ ] ## Removed Between your current release family and Brazil, some Core Business Suite features or functionality were removed. {#dfrn3-corebusinesssuite-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Core Business Suite features or functionality were deprecated. {#dfrn3-corebusinesssuite-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Core Business Suite. {#dfrn3-corebusinesssuite-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install Core Business Suite by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Core Business Suite is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Core Business Suite by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Core Business Suite we have noted them here. {#dfrn3-corebusinesssuite-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Core Business Suite we have noted them here. {#dfrn3-corebusinesssuite-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Core Business Suite, such as specific requirements or compliance levels. {#dfrn3-corebusinesssuite-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Core Business Suite we have noted them here. {#dfrn3-corebusinesssuite-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Core Business Suite we have noted them here. {#dfrn3-corebusinesssuite-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Accelerate application setup with Now Assist in CBS. * Launch CBS applications from a new admin home configuration console, and set up each application from the entry point. * Use the AI-native requester experience in CBS. * Get Employee Slate as your default employee support portal on CBS with two configuration options for more flexibility for different organizations. * Install CBS applications from the Product Hub depending on your subscription. * Automate assignment rules for the CBS requester role, enabling administrators reduce manual effort. * View performance insights and resolution trends across business units on the Core Business Suite Analytics dashboard. * Use the Knowledge module in Core Business Suite to adjust the settings of default knowledge bases, import or edit Knowledge Base articles, or create new ones across organization. * Assign specific persons to groups to organize tasks and projects across Core Business Suite. See [Core Business Suite](https://www.servicenow.com/docs/access?context=cbs-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | * Lays the foundation to unify disjointed processes across business units. * Fulfills different business needs for different personas within a single product suite. * Provides simplified setup and conversational requester experience. See [Core Business Suite](https://www.servicenow.com/docs/access?context=cbs-landing&family=brazil&ft:locale=en-US) for more information. | [ ]