--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined CRM API Core release notes for upgrades from Zurich to Brazil # Combined CRM API Core release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined CRM API Core release notes for upgrades from Zurich to Brazil This consolidated release notes document provides an overview of updates, changes, and important information for ServiceNow customers upgrading the CRM API Core from the Zurich release family to the Brazil release family. It serves as a single reference point to prepare for the upgrade by summarizing all relevant information across the release timeline. Show full answer Show less ## Key Changes * The **CRM API Core Sales and Services API Core** application has been renamed to **CRM API Core** in the Brazil release. ## Activation and Integration * To activate CRM API Core, customers should visit the ServiceNow Store for available apps and submission requests. * The CRM API Core supports integration with external Service Order Management systems through a bi-directional REST API, enhancing interoperability. ## New Features and Capabilities * Manage synchronous and asynchronous CRM workflows effectively. * Ensure data accuracy by processing dependent records sequentially to prevent conflicts during CRM operations. * Configure request processing modes flexibly as synchronous, asynchronous, or custom, with options for customizable notifications. ## Additional Notes No updates, removals, deprecations, additional requirements, browser requirements, accessibility, or localization changes were introduced between Zurich and Brazil releases for CRM API Core beyond those noted above. If a release had no changes, it is explicitly stated for clarity. Consolidated page of all release notes for CRM API Core from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family CRM API Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading CRM API Core to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-crmapicore-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for CRM API Core. {#dfrn3-crmapicore-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing CRM API Core features. {#dfrn3-crmapicore-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | [CRM API Core](https://www.servicenow.com/docs/access?context=sales-and-services-api-core&family=brazil&ft:locale=en-US)Sales and Services API Core renamed to CRM API Core : Sales and Services API Core application has been renamed to CRM API Core. | [ ] ## Removed Between your current release family and Brazil, some CRM API Core features or functionality were removed. {#dfrn3-crmapicore-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some CRM API Core features or functionality were deprecated. {#dfrn3-crmapicore-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate CRM API Core. {#dfrn3-crmapicore-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Activation information : Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for CRM API Core we have noted them here. {#dfrn3-crmapicore-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for CRM API Core we have noted them here. {#dfrn3-crmapicore-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for CRM API Core, such as specific requirements or compliance levels. {#dfrn3-crmapicore-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for CRM API Core we have noted them here. {#dfrn3-crmapicore-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for CRM API Core we have noted them here. {#dfrn3-crmapicore-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | * Track and manage synchronous and asynchronous CRM workflows. * Ensure data accuracy through sequential processing of dependent records and prevent conflicts across CRM operations. * Configure request processing modes (synchronous, asynchronous, or custom) with customizable notifications. * Integrate with external Service Order Management systems through bi-directional REST API. See [CRM API Core](https://www.servicenow.com/docs/access?context=sales-and-services-api-core&family=brazil&ft:locale=en-US) for more information. | [ ]