--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Domain Separation release notes for upgrades from Zurich to Brazil # Combined Domain Separation release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Domain Separation Release Notes for Upgrades from Zurich to Brazil This consolidated guide assists ServiceNow customers in preparing for upgrades involving Domain Separation from the Zurich release through to Brazil. It highlights new features, changes, activation steps, performance improvements, accessibility compliance, and localization details relevant for managing data isolation across multiple domains or tenants. Show full answer Show less Domain Separation in ServiceNow enables strict data privacy by isolating customer data, enforcing domain-aware access control policies, and ensuring that users only access authorized data within their domains. This is particularly important for managed service providers (MSPs), resellers, and multi-tenant environments. ## Upgrade Preparation and Considerations * Before upgrading to Brazil, review product documentation for breaking changes and upgrade considerations specific to your current version. * Test upgrades in non-production environments to validate compatibility with existing domain policies and customizations. * Post-upgrade, domain separation policies may require validation or adjustment to maintain enforcement. ## Key Features Introduced Between Zurich and Brazil * **Delete by Domain (Zurich):** Domain Admins can delete data by domain to manage storage efficiently, with support for data recovery and retention policies. * **Domain Table Job Management (Zurich):** Updates to domain tables are now processed as sequential, batched background jobs, simplifying domain data management. * **AI Agent for Domain Visibility Management (Australia):** Enables domain administrators to manage domain visibility via natural language conversations, including querying, validating, and modifying visibility settings without leaving the interface. * **Global Domain Upgraded Process Overrides Report (Australia):** Provides admins a dashboard to track and review process overrides affected by global upgrades, with filtering and scripting capabilities for automation. * **Performance Improvements (Australia):** Domain visibility queries perform significantly faster, especially in large MSP environments managing thousands of domains, reducing average query time by 70%. * **Brazil Release:** Focuses on data isolation across domains, centralized policy configuration, and support for complex multi-tenant architectures to enforce strict data privacy and compliance. ## Important Changes and Compliance * **Dot-Walk Scoping Bypass Compliance (Australia):** Updates require customers with custom dot-walk queries on domain-separated tables to review and adjust configurations. * **Java 21 Runtime Support (Australia):** Domain Separation is validated for Java 21 runtime with deprecated Java APIs removed; this update is automatic with the Australia upgrade. ## Activation and Configuration * Domain Separation is activated via the `com.glide.domain.activationutility` plugin across Zurich, Australia, and Brazil releases. * After activation, configure domains, policies, and cross-domain access restrictions through the Domain Separation administration console. * Assign appropriate user roles such as Domain Separation Admin and Domain Policy Admin for managing and configuring domain separation. ## Browser and Accessibility Requirements * Use modern browsers like the latest Chrome, Firefox, or Safari versions with JavaScript enabled; Internet Explorer is not supported. * All Domain Separation UI components comply with WCAG 2.1 Level AA standards, including keyboard navigation and screen reader compatibility (JAWS, NVDA). ## Localization Domain Separation supports multiple languages including English, French, German, Spanish, Italian, Japanese, Portuguese, Simplified and Traditional Chinese, and Korean. Language packs install automatically when the corresponding base language plugin is active. ## Practical Benefits for ServiceNow Customers * Efficient domain data management with deletion and batch job processing. * Enhanced domain visibility management using AI-driven natural language interface. * Improved performance for large-scale MSP operations. * Centralized and auditable policy enforcement to meet compliance requirements. * Accessibility and localization features ensuring usability across diverse user bases. Consolidated page of all release notes for Domain Separation from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Domain Separation release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Domain Separation to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-domainseparation-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Upgrade information : Before upgrading to this release, review the product documentation for any breaking changes or upgrade considerations specific to your current version. Test upgrades in a non-production instance first to ensure compatibility with your domain policies and customizations. Domain separation policies may require validation or adjustment after upgrade to ensure continued enforcement. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Domain Separation. {#dfrn3-domainseparation-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [\[Placeholder link text to key delete-by-domain\]](https://www.servicenow.com/docs/access?context=delete-by-domain&family=zurich&ft:locale=en-US) : Domain Admins may now delete by domain to efficiently manage domains and reduce storage overhead. The tool also includes data recovery and retention, enabling rollbacks and retention policy setting. [\[Placeholder link text to key domain-job-manger\]](https://www.servicenow.com/docs/access?context=domain-job-manger&family=zurich&ft:locale=en-US) : Changes to the domain table are now queued sequentially and batched into a single background job. This helps simplify domain table updates. Users are notified when a job needs to be delayed as well when a job needs to start. | | Australia | [AI Agent for Domain Visibility Management](https://www.servicenow.com/docs/access?context=domain-sep-aia&family=australia&ft:locale=en-US) : Use the new AI agent to manage domain visibility through natural language conversations. Domain administrators can ask the agent to query visibility by user, validate that visibility is not redundant or oversized, and take direct actions to add or remove visibility settings. The agent supports end-to-end workflows so administrators can complete multistage visibility management tasks without leaving the conversational interface. Install the Domain Separation AI Agent plugin to enable this capability. [Global Domain Upgraded Process Overrides Report](https://www.servicenow.com/docs/access?context=t_view-upgraded-overriden-domains&family=australia&ft:locale=en-US) : System and domain administrators can now track and review process overrides that are affected by global process upgrades. A new admin dashboard provides a comprehensive list of impacted overrides with filtering and sorting by date and process type. Use the scriptable API to build custom integrations or automations on top of the override tracking data. [Domain Visibility Performance Improvements for Large MSPs](https://www.servicenow.com/docs/access?context=t_ViewDomainRelationships&family=australia&ft:locale=en-US) : Domain visibility queries now complete in under one second on average --- a 70% reduction from the previous 3.2 second average for large instances. A new query optimization replaces multiple OR conditions with a single IN clause on the domain ID for instances that exceed the configured domain collection size threshold. All 785 Domain Separation customers benefit from faster queries, with the greatest impact for the 20 customers operating 10,000 or more domains. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Domain Separation features. {#dfrn3-domainseparation-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Dot-Walk Scoping Bypass Compliance (DIRS0000335) : Domain Separation has been updated to comply with the platform-wide dot-walk scoping bypass directive (DIRS0000335). Customers who have customizations involving dot-walk queries on domain-separated tables should review their configurations after upgrading. Java 21 Runtime Support : Domain Separation has been validated and updated to run on the Java 21 runtime introduced in the Australia release. Deprecated Java APIs have been removed from the Domain Separation codebase. No action is required for customers --- this update is included automatically with the Australia upgrade. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Domain Separation features or functionality were removed. {#dfrn3-domainseparation-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Domain Separation features or functionality were deprecated. {#dfrn3-domainseparation-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Domain Separation. {#dfrn3-domainseparation-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Domain Separation is a ServiceNow AI Platform feature that is available with activation of the com.glide.domain.activation_utility. For details, see [Domain separation plugin](https://www.servicenow.com/docs/access?context=domain-sep-plugin&family=zurich&ft:locale=en-US). | | Australia | Activation information : Domain Separation is a ServiceNow AI Platform feature available with activation of the `com.glide.domain.activation_utility` plugin. For details, see [Domain separation plugin](https://www.servicenow.com/docs/access?context=domain-sep-plugin&family=australia&ft:locale=en-US). | | Brazil | Activation information : Domain Separation is a ServiceNow AI Platform feature available with activation of the com.glide.domain.activation_utility plugin. Upon activation, navigate to the Domain Separation administration console to configure domains, policies, and cross-domain access restrictions for your environment. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Domain Separation we have noted them here. {#dfrn3-domainseparation-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Additional requirements : * Appropriate user roles assigned: Domain Separation Admin, Domain Policy Admin, and other role-based permissions for domain management and configuration. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Domain Separation we have noted them here. {#dfrn3-domainseparation-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Browser requirements : For optimal performance with Domain Separation features, use the latest release of Chrome, Firefox, or Safari. Internet Explorer is not supported. Modern browsers with JavaScript enabled are required for all administrative and policy configuration interfaces. | [ ] ## Accessibility information Review details on accessibility information for Domain Separation, such as specific requirements or compliance levels. {#dfrn3-domainseparation-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Accessibility information : * All user interface elements in Domain Separation meet WCAG 2.1 Level AA standards for accessibility. The administration console and all configuration workflows are fully navigable by keyboard and compatible with screen readers including JAWS and NVDA. * Screen reader support includes proper ARIA labels for all UI components including domain policy configuration, access control settings, and cross-domain restriction interfaces. * Color contrast ratios meet WCAG AA standards across all features and workflows. * For accessibility questions or to report accessibility issues, contact ServiceNow Support. | [ ] ## Localization information If there are specific localization considerations for Domain Separation we have noted them here. {#dfrn3-domainseparation-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Localization information : All user-facing strings in Domain Separation are localized for supported ServiceNow languages at general availability (GA). Supported languages include English, French, German, Spanish, Italian, Japanese, Portuguese, Chinese (Simplified and Traditional), and Korean. Language packs are installed automatically when the corresponding ServiceNow base system language plugin is active. | [ ] ## Highlight information If there are specific highlight considerations for Domain Separation we have noted them here. {#dfrn3-domainseparation-summary__entry__82} | Release | Release notes | |-|-| | Zurich | * Changes to the domain table are queued sequentially and batched into a single background job. This helps simplify domain table updates. * Domain Admins can delete by domain to efficiently manage domains and reduce storage overhead. See [Domain separation for service providers](https://www.servicenow.com/docs/access?context=domain-sep-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Use the new AI agent to manage domain visibility through natural language. Query, validate, add, and remove visibility settings without navigating complex admin interfaces. * System and domain administrators can now review a dedicated dashboard of process overrides that were affected by global process upgrades. Filter and sort overrides by date and process type to prioritize review and take action. * Domain visibility queries now complete in under one second for large instances --- a 70% improvement for MSPs managing thousands of domains and users. See for more information. | | Brazil | * Isolate customer data across multiple domains or tenants to ensure that data accessed by one customer is not visible to another customer, meeting strict data privacy and compliance requirements. * Define domain-aware access control policies that restrict cross-domain visibility and access at the record and field level using security attributes and domain-specific rules. * Monitor and enforce domain boundaries across applications and workflows to prevent accidental or unauthorized cross-domain data access. * Configure domain separation policies centrally and apply them consistently across your platform for predictable and auditable data isolation. * Support complex deployment scenarios including managed service provider (MSP) environments, reseller platforms, and hybrid multi-tenant architectures. See Domain Separation documentation for more information. | [ ]