--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Employee Center release notes for upgrades from Zurich to Brazil # Combined Employee Center release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Employee Center Release Notes for Upgrades from Zurich to Brazil This consolidated release note guide assists ServiceNow customers in preparing for upgrades of Employee Center from the Zurich release family through to Brazil. It summarizes new features, changes, activation steps, and key information for each release family to help you understand what enhancements and updates to expect and how to manage the upgrade effectively. Show full answer Show less ## New Features * **Zurich Release Enhancements:** * Company News and Events AI Agent integrated with Now Assist in Virtual Agent allows employees to easily check company news and upcoming events. * ServiceNow Otto for Employee Experience provides summarization skills for approvals and chat integration to facilitate task resolution and approvals via conversational interface. * Browser Extension for Employee Center offers quick access to content and company resources. * Enhanced My Requests experience with advanced filtering, segmentation, and keyword search improves usability for employees and admins. * Portal performance optimizations including lazy loading and deferred loading reduce page load times and improve user experience. * High-traffic experience features communicate network conditions during peak usage to users. * Improved taxonomy and content management streamline portal upkeep. * Background loading of Mega Menu accelerates homepage interactivity. * Quick start tests are provided to verify Employee Center functionality after upgrades or customizations. * **Australia Release Enhancements:** * Simplified, modern left-aligned one-level navigation that adapts across devices to reduce cognitive load. * AI Agent for accelerated request approvals by aggregating details and offering policy-based recommendations. * Configurable widget heading levels (H1--H6) improve accessibility and compliance with assistive technologies. * Tab-specific filters in Enhanced Requests Experience help employees find relevant requests faster while providing admins greater control. * Integration with Moveworks AI assistant enables conversational support and task completion within Employee Center and Employee Center Pro. * Quick start tests continue to support verification post-upgrade or deployment. * Enhanced read-only field protections introduced in the ServiceNow AI Platform, enabling granular control to strengthen security without disrupting flexibility. * **Brazil Release:** No new feature updates beyond prior releases. ## Changes * **Zurich:** Introduction of Coral as the new default theme for portals and mobile experiences, providing a fresh, brand-neutral look with optional dark mode. * **Australia and Brazil:** No changes reported. ## Removed and Deprecated Features No features or functionality have been removed or deprecated between Zurich and Brazil releases. ## Activation Information Employee Center is available for installation via the ServiceNow Store across all relevant releases. Customers should request installation through the store and refer to the version history release notes for cumulative updates and additional activation details. ## Additional Requirements and Browser Compatibility * No new additional technical requirements have been introduced. * The Browser Extension for Employee Center requires Google Chrome or Microsoft Edge browsers. ## Accessibility Enhancements The Australia and Brazil releases enable administrators to configure widget heading levels (H1--H6) to improve accessibility, ensuring clear heading hierarchies that enhance navigation for screen reader and keyboard users. ## Localization No specific localization updates have been noted across the releases. ## Key Outcomes for ServiceNow Customers * Employees gain a unified, easy-to-navigate portal experience consolidating services across IT, HR, Workplace, Legal, and Procurement. * Admins benefit from enhanced content management tools and performance optimizations that reduce manual effort and improve portal responsiveness. * AI-powered conversational tools and approval workflows streamline employee interactions and task completions. * Improved accessibility features support compliance and inclusive user experiences. * Comprehensive activation and testing guidance helps ensure smooth upgrades and customizations. Consolidated page of all release notes for Employee Center from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Employee Center release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Employee Center to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-employeecenter-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Employee Center. {#dfrn3-employeecenter-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Check latest company news and events](https://www.servicenow.com/docs/access?context=check-company-newsevent-ai-agent-for-emp-exp&family=zurich&ft:locale=en-US) : Use the Company News and Events AI Agent to enable employees to check their company-related news and any upcoming events using the Now Assist in Virtual Agent. [ServiceNow Otto for Employee Experience Summarization skill](https://www.servicenow.com/docs/access?context=activate-now-assist-skills-uex&family=zurich&ft:locale=en-US) : Enable a summary of the request, requested item, or case for approval task using ServiceNow Otto for Employee Experience. The skill provides a summary of the selected item from the available list that you want to work on. [ServiceNow Otto for Employee Experience plugin](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&family=zurich&ft:locale=en-US) : Enable employees to resolve and approve tasks easily through chat conversation using the ServiceNow Otto for Employee Experience plugin with Now Assist in Virtual Agent. [Browser Extension for Employee Center](https://www.servicenow.com/docs/access?context=ecbe-intro&family=zurich&ft:locale=en-US) : View and manage content and other company resources through the Browser Extension for Employee Center. Access the extension as a pop-up window, or select the Browser Extension for Employee Center icon on the portal to open it in a new page. [Enhanced Requests Experience](https://www.servicenow.com/docs/access?context=my-requests-update-intro&family=zurich&ft:locale=en-US) : Enhance the My Requests experience with features like easy segmentation, filtering, and keyword search. These features create a dynamic and scalable experience on the Employee Center portal for your admins, service, process, and experience owners. [Portal performance optimization](https://www.servicenow.com/docs/access?context=ec-load-experience-optimization&family=zurich&ft:locale=en-US) : Control how your portal pages load, such as all at once or as needed, by using the new deferred and lazy load preferences. Lazy loading is enabled by default and displays content dynamically, reducing page load time. [High-traffic experience](https://www.servicenow.com/docs/access?context=ec-load-high-traffic&family=zurich&ft:locale=en-US) : Communicate the information about heavy usage and slower network conditions during high usage scenarios, such as live events and major announcements. [Taxonomy and connected content](https://www.servicenow.com/docs/access?context=track-new-content&family=zurich&ft:locale=en-US) : Streamline the cleanup and syncing of outdated or invalid content, helping admins maintain a high-quality, well-performing portal with less manual effort. [Mega menu load](https://www.servicenow.com/docs/access?context=config-mega-menu-async-load&family=zurich&ft:locale=en-US) : Load the Mega Menu in the background to speed up home page interactivity and enable your users to engage with visible content faster during first-time visits. [Notifications for Employee Center enhancements](https://www.servicenow.com/docs/access?context=notifications-ec&family=zurich&ft:locale=en-US) : Get Notifications for Employee Center in Content engagement that is available with Employee Center Pro. For more information, see [Employee Center Pro release notes](https://www.servicenow.com/docs/access?context=employee-center-pro-rn&family=zurich&ft:locale=en-US). [Quick start tests for Employee Center](https://www.servicenow.com/docs/access?context=quick-start-tests-employee-center&family=zurich&ft:locale=en-US) : After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations. | | Australia | [Simplified Navigation](https://www.servicenow.com/docs/access?context=simple-portal-navigation-ec&family=australia&ft:locale=en-US) : Simplify how employees move through Employee Center by providing a modern, left‑aligned, one‑level navigation that reduces cognitive load and adapts seamlessly across desktop and mobile. [Approve your requests with AI Agent](https://www.servicenow.com/docs/access?context=manage-approvals-with-approvals-agent&family=australia&ft:locale=en-US) : Accelerate request approvals by automatically aggregating relevant details, validating requests against policies, and recommending approval decisions to managers. [Configure widget heading levels for accessibility](https://www.servicenow.com/docs/access?context=config-heading-widget-instance&family=australia&ft:locale=en-US) : Improve accessibility by allowing admins to configure widget heading levels (H1--H6) to meet organizational standards and support technologies. [Enhanced Requests Experience](https://www.servicenow.com/docs/access?context=my-requests-update-intro&family=australia&ft:locale=en-US) : Improve the Enhanced Requests Experience functionality by enabling specific tabs created for specific filters. Help employees find relevant requests faster while giving admins, experience owners, and service owners greater control over curating page design for specific purposes. [ServiceNow Otto Chat Integration](https://www.servicenow.com/docs/access?context=moveworks-for-employeecenter&family=australia&ft:locale=en-US) : Empower employees with Moveworks for Employee Center and its AI-powered conversational support. Using the Moveworks embedded AI assistant plugin, your employees can ask questions, get instant answers, and complete tasks end-to-end from Employee Center and Employee Center Pro. [Quick start tests for Employee Center](https://www.servicenow.com/docs/access?context=quick-start-tests-employee-center&family=australia&ft:locale=en-US) : After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Employee Center features. {#dfrn3-employeecenter-summary__entry__18} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Employee Center features or functionality were removed. {#dfrn3-employeecenter-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Employee Center features or functionality were deprecated. {#dfrn3-employeecenter-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Employee Center. {#dfrn3-employeecenter-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Install Employee Center by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Employee Center is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Employee Center by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Employee Center is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Employee Center by by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Employee Center we have noted them here. {#dfrn3-employeecenter-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Employee Center we have noted them here. {#dfrn3-employeecenter-summary__entry__58} | Release | Release notes | |-|-| | Zurich | Browser requirements : The Browser Extension for Employee Center is only available with Google Chrome or Microsoft Edge browsers. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Employee Center, such as specific requirements or compliance levels. {#dfrn3-employeecenter-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Accessibility information : Improve accessibility by allowing admins to configure widget heading levels (H1--H6) to meet organizational standards and support technologies. Clear heading hierarchies improve navigation for screen reader and keyboard users. | | Brazil | Accessibility information : * Improve accessibility by allowing admins to configure widget heading levels (H1--H6) to meet organizational standards and support technologies. Clear heading hierarchies improve navigation for screen reader and keyboard users. | [ ] ## Localization information If there are specific localization considerations for Employee Center we have noted them here. {#dfrn3-employeecenter-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Employee Center we have noted them here. {#dfrn3-employeecenter-summary__entry__82} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Enable employees to check their latest company news and upcoming events using Now Assist in Virtual Agent with the Company News \& Events AI Agent in the ServiceNow Otto for Employee Experience. The AI Agent displays a list of all the latest news and planned events in the company. For more information, see [Check latest company news and events](https://www.servicenow.com/docs/access?context=check-company-newsevent-ai-agent-for-emp-exp&family=zurich&ft:locale=en-US). * Employees can check all their to-do tasks and pending approvals using Now Assist in Virtual Agent for Microsoft Teams. * Enable a summary of the request, requested item, or case for approval task using ServiceNow Otto for Employee Experience. The skill provides a summary of the selected item from the available list that you want to work on. For more information, see [ServiceNow Otto for Employee Experience Summarization skill](https://www.servicenow.com/docs/access?context=activate-now-assist-skills-uex&family=zurich&ft:locale=en-US). Zurich Early Availability * Use the ServiceNow Otto for Employee Experience application so that your employees can have a seamless conversational interaction with Now Assist in Virtual Agent. * View and manage content and other company resources through the Browser Extension for Employee Center. * Improve the My Requests experience with adoptive and scalable enhancements. See [Employee Center](https://www.servicenow.com/docs/access?context=employee-center-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Add editable, tab-specific filters to the Enhanced Requests Experience functionality on the Employee Center portal to make searching and managing requests more streamlined. * Enable employees to check their latest company news and upcoming events using Now Assist in Virtual Agent with the Company News \& Events AI Agent in the Now Assist for Employee Experience. The AI Agent displays a list of all the latest news and planned events in the company. * Employees can check all their to-do tasks and pending approvals using Now Assist in Virtual Agent for Microsoft Teams. * Add granular admin roles to create an Employee profile. * Simplify how employees move through by providing a modern, left‑aligned, one‑level navigation that reduces cognitive load and adapts seamlessly across desktop and mobile. * Improve accessibility by allowing admins to configure widget heading levels (H1--H6) to meet organizational standards and support technologies. See [Employee Center](https://www.servicenow.com/docs/access?context=employee-center-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | With Employee Center, you can deliver a unified portal experience that connects your enterprise systems in one centralized destination. * Scale service delivery across multiple departments---IT, HR, Workplace, Legal, and Procurement---without extensive configuration. * Extend portal functionality with a wide variety of customizable features tailored to your organization's needs. * You can consolidate employee workflows, information, and services in a single accessible location. * You can streamline service delivery and engagement for your entire employee base. See [Employee Center](https://www.servicenow.com/docs/access?context=employee-center-landing-page&family=brazil&ft:locale=en-US) for more information. [Now Mobile app](https://www.servicenow.com/docs/access?context=mobile-employee-experience&family=brazil&ft:locale=en-US) : Now Mobile® enables you to manage and create tasks and access other company resources from your mobile device. Use Now Mobile® to install the default taxonomy for the employee content store application. This application auto-assigns the employee taxonomy to the Mobile Employee Service portal (MESP) record. [ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&family=brazil&ft:locale=en-US) : Use the ServiceNow Otto for Employee Experience application so that your employees can have a seamless conversational interaction with ServiceNow Otto. | [ ]