--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Employee Center Pro release notes for upgrades from Zurich to Brazil # Combined Employee Center Pro release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Employee Center Pro release notes for upgrades from Zurich to Brazil This consolidated release notes document provides ServiceNow customers with a comprehensive summary of changes, new features, and important upgrade information for Employee Center Pro across the Zurich, Australia, and Brazil releases. It is designed to assist customers in preparing for and executing upgrades from Zurich to Brazil, highlighting key improvements and administrative considerations. Show full answer Show less ## Important Upgrade Information * **Pre- and post-upgrade tasks:** Customers should review and complete these tasks to ensure smooth upgrades. * **Activation:** Employee Center Pro is available exclusively through the ServiceNow Store; customers must request installation from there. * **Quick start tests:** After upgrades or deployments, run quick start tests to verify Employee Center Pro functionality, especially if customizations exist. ## Key Features Introduced * **Portal performance optimization (Zurich):** Improved communication about heavy usage and network slowdown during high-demand events. * **Notifications for Employee Center enhancements (Zurich):** Enable reactions and comments on news articles to boost user engagement. * **Integrated experience and service feedback (Zurich \& Australia):** Enhanced configuration flexibility for admins, new themes, comment additions to feedback, and analytic dashboards to review feedback. Australia adds granular admin roles for decentralizing management of this functionality. * **ServiceNow Otto Chat Integration (Australia):** Integration with Moveworks AI assistant allows employees to get instant answers and complete tasks end-to-end within Employee Center Pro. * **Enhanced security for read-only fields (Australia):** Introduction of granular control options for read-only fields to strengthen instance security while preserving flexibility. * **Brazil release highlights:** Expansion of portal capabilities to improve employee engagement and productivity through content publishing, campaigns, communities, multi-channel messaging, and analytics to measure communication impact. ## Changes and UI Enhancements * **Coral theme (Zurich):** Now the default theme for new portals and mobile experiences, offering a modern, brand-neutral design with both light and dark mode options to enhance user experience. ## Removals and Deprecations There were no removals or deprecations of Employee Center Pro features reported between Zurich and Brazil releases. ## Additional Considerations * **Browser and accessibility requirements:** No changes or new requirements were introduced during these releases. * **Localization:** No new localization considerations were noted. * **Highlight information:** Emphasizes improvements in employee communication, engagement tools, decentralized admin roles, and portal performance. * **Now Mobile app integration:** Supports installing default employee content taxonomy and auto-assigning it to the Mobile Employee Service portal. ## What This Enables for ServiceNow Customers Upgrading Employee Center Pro from Zurich to Brazil equips customers with enhanced tools to engage employees effectively across multiple channels and departments, improve portal performance, and secure data with granular read-only controls. Customers can empower administrators with decentralized control, leverage AI-powered conversational support, and measure the impact of employee communications to continually optimize workforce engagement and productivity. Consolidated page of all release notes for Employee Center Pro from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Employee Center Pro release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Employee Center Pro to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-employeecenterpro-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Employee Center Pro. {#dfrn3-employeecenterpro-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Portal performance optimization](https://www.servicenow.com/docs/access?context=ec-load-experience-optimization&family=zurich&ft:locale=en-US) : Communicate information about heavy usage and slower network conditions during high usage scenarios, such as live events and major announcements. [Notifications for Employee Center](https://www.servicenow.com/docs/access?context=notifications-ec&family=zurich&ft:locale=en-US) enhancements : Get the Notifications for Employee Center feature in Content engagement. Add reactions and comments to published news articles to help improve user involvement. [Integrated experience and service feedback](https://www.servicenow.com/docs/access?context=ex-fdback-ovrvw&family=zurich&ft:locale=en-US) : Configure features flexibly as an admin and submit detailed experience feedback as an employee with the Integrated experience and Service feedback enhancements. With the enhancements, you can do the following: * Use new themes for experience feedback. * Add comments in addition to a rating when submitting experience feedback. * Review submitted feedback on the Feedback Analytics Dashboard. [Quick start tests for Employee Center Pro](https://www.servicenow.com/docs/access?context=quick-start-tests-employee-center-pro&family=zurich&ft:locale=en-US) : After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center Pro works as expected. If you customized Employee Center Pro, copy the quick start tests and configure them for your customizations. | | Australia | [Integrated experience and service feedback](https://www.servicenow.com/docs/access?context=ex-fdback-ovrvw&family=australia&ft:locale=en-US) : Add granular admin roles to the Integrated experience and service feedback functionality to decentralize administrative task management. [ServiceNow Otto Chat Integration](https://www.servicenow.com/docs/access?context=moveworks-for-employeecenter&family=australia&ft:locale=en-US) : Empower employees with Moveworks for Employee Center and its AI-powered conversational support. Using the Moveworks embedded AI assistant plugin, your employees can ask questions, get instant answers, and complete tasks end-to-end from Employee Center and Employee Center Pro. [Quick start tests for Employee Center Pro](https://www.servicenow.com/docs/access?context=quick-start-tests-employee-center-pro&family=australia&ft:locale=en-US) : After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center Pro works as expected. If you customized Employee Center Pro, copy the quick start tests and configure them for your customizations. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Employee Center Pro features. {#dfrn3-employeecenterpro-summary__entry__18} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Employee Center Pro features or functionality were removed. {#dfrn3-employeecenterpro-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Employee Center Pro features or functionality were deprecated. {#dfrn3-employeecenterpro-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Employee Center Pro. {#dfrn3-employeecenterpro-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Install Employee Center Pro by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Employee Center Pro is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Employee Center Pro by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Employee Center Pro is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Employee Center Pro by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Employee Center Pro we have noted them here. {#dfrn3-employeecenterpro-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Employee Center Pro we have noted them here. {#dfrn3-employeecenterpro-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Employee Center Pro, such as specific requirements or compliance levels. {#dfrn3-employeecenterpro-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Employee Center Pro we have noted them here. {#dfrn3-employeecenterpro-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Employee Center Pro we have noted them here. {#dfrn3-employeecenterpro-summary__entry__82} | Release | Release notes | |-|-| | Zurich | * Configure features flexibly and submit detailed feedback using enhancements for the Integrated experience and Service feedback. * Get the Notifications in Employee Center feature in Content engagement for improved employee involvement while engaging with news content. * Experience an enhanced performance with improvements to calender widgets, news and events, and publishing communications to browser websites. See [Employee Center Pro](https://www.servicenow.com/docs/access?context=employee-center-pro-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | Add granular admin roles to the Integrated experience and service feedback functionality to decentralize administrative task management. See [Employee Center Pro](https://www.servicenow.com/docs/access?context=employee-center-pro-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | With Employee Center Pro, expand your portal experience beyond service delivery to drive employee engagement and productivity across your organization. * Enable employee communication and engagement tools including content publishing, campaigns, and employee communities. * Empower content managers and admins to create and manage employee communications that reach multiple departments and audiences. * Build multi-stage and multi-channel campaigns to amplify your employee messaging and drive organization-wide initiatives. * Deliver a modern, multi-department employee destination site that keeps your workforce connected and informed. * Measure and optimize the impact of your communications and engagement efforts. * Foster stronger employee connections through community-building and collaborative content sharing. See [Employee Center Pro](https://www.servicenow.com/docs/access?context=employee-center-pro-landing&family=brazil&ft:locale=en-US) for more information. [Now Mobile app](https://www.servicenow.com/docs/access?context=mobile-employee-experience&family=brazil&ft:locale=en-US) : Now Mobile® enables you to manage and create tasks and access other company resources from your mobile device. Use Now Mobile® to install the default taxonomy for the employee content store application. This application auto-assigns the employee taxonomy to the Mobile Employee Service portal (MESP) record. | [ ]