--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Employee Slate for ITSM release notes for upgrades from Zurich to Brazil # Combined Employee Slate for ITSM release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Employee Slate for ITSM Release Notes for Upgrades from Zurich to Brazil This consolidated guide provides ServiceNow customers with essential release notes for upgrading the Employee Slate for ITSM from Zurich to Brazil. It summarizes new features, changes, activation steps, and other important upgrade considerations across the Zurich, Australia, and Brazil releases. The document is designed to help you prepare for the upgrade and understand the enhancements introduced along the way. Show full answer Show less ## New Features * **Email Notifications:** Receive updates on walk-in visits and service subscription statuses to keep users informed. * **Tech Lounge Services:** Manage walk-in queues, book appointments, and check tech lounge status directly through the Tech Lounge page. * **Conversational Assisted Booking:** Use natural language requests to Otto (the virtual assistant) for booking tech lounge appointments or initiating walk-up experiences. * **Outages and Maintenance Visibility:** View active outages and scheduled maintenance directly on the Employee Slate home page, with clear visual indicators (red for active outages, amber for maintenance). When no issues are active, an "All systems operational" message is displayed. * **Service Status Page:** Access a detailed, dedicated page from the home screen to explore all services and affected service details. * **Ask Otto Outage Summary:** Use a single action on the Service Health banner to trigger an AI chat that summarizes current active outages without needing to type questions. ## Changes, Removals, and Deprecations There are no reported changes, removals, or deprecations between Zurich, Australia, and Brazil releases for Employee Slate for ITSM features. This ensures continuity and stability for your existing configurations. ## Activation Information * **Australia Release:** Activation requires setting up Moveworks for Employee Slate and enabling the Employee Slate for ITSM plugin. This product is available through the ServiceNow Store. * **Brazil Release:** Activation is done by enabling the ITSM Employee Slate for Moveworks plugin. ## Additional Considerations * **Browser, Accessibility, Localization:** No updates or changes were introduced across releases, indicating existing compliance and support remain valid. * **Highlight Information:** Brazil and Australia releases emphasize enhanced visibility of outages and maintenance, improved AI-powered outage summaries, and streamlined tech lounge appointment workflows accessible directly from the home page. ## What to Expect Upgrading to Brazil enables improved user communication through enhanced notifications, seamless tech lounge management, and proactive service health awareness via AI assistance. You can expect a more intuitive experience for employees interacting with IT services, reducing friction and improving transparency around service status and support availability. Consolidated page of all release notes for Employee Slate for ITSM from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Employee Slate for ITSM release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Employee Slate for ITSM to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-employeeslateforitsm-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Employee Slate for ITSM. {#dfrn3-employeeslateforitsm-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Use](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : * Send email notifications to keep you updated on your walk-in visit. * Send email notifications when a user subscribes to a service to keep them informed of the subscription status. [Tech Lounge services](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : Join a walk-in queue or book an appointment using the Tech Lounge page. [Conversational assisted booking](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : Complete a tech lounge appointment booking or reach the walk-up experience by making a request to Otto in natural language. [Viewing outages and maintenance](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : View active outages and upcoming scheduled maintenance directly on the Employee Slate for ITSM home page. Active outages appear first with a red accent, followed by scheduled maintenance with an amber accent. When no issues are active, the card displays an "All systems operational" state. [Service status page](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : Open a dedicated Service Status page from the home page card to see an expanded view of all services and a detail page for each affected service. [Ask Otto outage summary](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : Select the new Ask Otto action on the Service Health banner to open an AI chat that automatically summarizes current active outages, without typing a question. | | Brazil | [Use](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=brazil&ft:locale=en-US) : * Send email notifications to keep you updated on your walk-in visit. * Send email notifications when a user subscribes to a service to keep them informed of the subscription status. [Tech Lounge services](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=brazil&ft:locale=en-US) : Check tech lounge status, join a walk-in queue, or book an appointment using the Tech Lounge page. [Conversational assisted booking](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=brazil&ft:locale=en-US) : Complete a tech lounge appointment booking or reach the walk-up experience by making a request to Otto in natural language. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Employee Slate for ITSM features. {#dfrn3-employeeslateforitsm-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Employee Slate for ITSM features or functionality were removed. {#dfrn3-employeeslateforitsm-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Employee Slate for ITSM features or functionality were deprecated. {#dfrn3-employeeslateforitsm-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Employee Slate for ITSM. {#dfrn3-employeeslateforitsm-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Enable Employee Slate for ITSM by setting up Moveworks for Employee Slate and enabling the Employee Slate for ITSM plugin. For more information, see [Configure](https://www.servicenow.com/docs/access?context=configure-employeeworks-itsm&family=australia&ft:locale=en-US). Important: Employee Slate for ITSM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Employee Slate for ITSM is available with activation of the ITSM Employee Slate for Moveworks plugin. For details, see [Configure](https://www.servicenow.com/docs/access?context=configure-employeeworks-itsm&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Employee Slate for ITSM we have noted them here. {#dfrn3-employeeslateforitsm-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Employee Slate for ITSM we have noted them here. {#dfrn3-employeeslateforitsm-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Employee Slate for ITSM, such as specific requirements or compliance levels. {#dfrn3-employeeslateforitsm-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Employee Slate for ITSM we have noted them here. {#dfrn3-employeeslateforitsm-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Employee Slate for ITSM we have noted them here. {#dfrn3-employeeslateforitsm-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * See active outages and scheduled maintenance directly on the Employee Slate for ITSM home page, without navigating to a separate page. * Investigate service status in more depth from a dedicated Service Status page. * Ask Otto to summarize current active outages in one select, directly from the home page banner. * Ask natural-language questions about outages -- by service, by outage number, or by date range -- and get a summarized answer with suggested follow-ups. * Check in for a walk-up visit to the tech lounge or schedule an in-person appointment directly from the home page with available time slots. * Ask Otto to request a tech lounge visit in natural language, and get routed to walk-in visit or a booking. See [Employee Slate for ITSM](https://www.servicenow.com/docs/access?context=employee-works-itsm&family=australia&ft:locale=en-US) for more information. | | Brazil | * View active outages and scheduled maintenance directly on the Employee Slate for ITSM home page. * Open a dedicated Service Status page to see an expanded view of all services and a detail page for each affected service. * Ask Otto to summarize current active outages directly from the home page banner. * Check in for a walk-up visit to the tech lounge or schedule an in-person appointment directly from the home page, with live location status and available time slots. * Ask Otto to request a tech lounge visit in natural language, and get routed to self-help or a booking. See [Employee Slate for ITSM](https://www.servicenow.com/docs/access?context=employee-works-itsm&family=brazil&ft:locale=en-US) for more information. | [ ]