--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined EMR Provider Directory Sync Sync release notes for upgrades from Zurich to Brazil # Combined EMR Provider Directory Sync Sync release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined EMR Provider Directory Sync Sync release notes for upgrades from Zurich to Brazil This document consolidates all release notes for upgrading the EMR Provider Directory Sync Sync application from the Zurich release family to Brazil. It provides essential information on new features, changes, removals, deprecations, and activation instructions to help ServiceNow customers plan and execute their upgrade effectively. The notes span multiple release families---Zurich, Australia, and Brazil---with specific attention to new functionality introduced in the Australia release and status updates for others. Show full answer Show less ## New Features * **Australia release:** Introduced a FHIR synchronization mechanism that runs scheduled jobs to import and upsert four FHIR resource types (Organization, Location, Practitioner, PractitionerRole) into the Healthcare Operations data model. This sync uses dependency order and resource IDs for accurate updates. * The initial full load is performed once, followed by incremental (delta) syncs using timestamps from the last successful run, optimizing data import efficiency. * Sync monitoring and troubleshooting are supported via detailed FHIR Sync Log entries per resource type, including status, counts of processed and skipped records, and a correlation ID for tracking each sync run. ## Changes, Removed Features, and Deprecations No updates, removals, or deprecations were reported for EMR Provider Directory Sync Sync from Zurich through Brazil releases. Customers can anticipate stability in existing features during this upgrade. ## Activation and Prerequisites * **Australia release:** EMR Provider Directory Sync can be installed by requesting it through the ServiceNow Store. Customers should refer to the store for app availability and version history. * Key dependencies include the HL7 FHIR Spoke, Healthcare Operations, and Healthcare and Life Sciences data model applications. Customers must ensure these prerequisites are met for proper functionality. ## Additional Considerations * No changes were noted for additional system requirements, browser compatibility, accessibility compliance, or localization between Zurich and Brazil. * The Australia release highlights the benefit of maintaining synchronized Healthcare Operations data (organizations, locations, practitioners, and care teams) with a FHIR R4 server automatically, reducing manual maintenance efforts. ## What Customers Can Expect By upgrading to Brazil, ServiceNow customers will benefit from the robust FHIR sync capabilities introduced in Australia, enabling automated, scheduled synchronization of provider directory data with detailed logging and monitoring. The upgrade preserves existing functionality without removals or deprecations, ensuring continuity and improved operational efficiency in managing healthcare provider data. Consolidated page of all release notes for EMR Provider Directory Sync Sync from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family EMR Provider Directory Sync Sync release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading EMR Provider Directory Sync Sync to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for EMR Provider Directory Sync Sync. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [How the FHIR sync works](https://www.servicenow.com/docs/access?context=hco-fhir-how-it-works&family=australia&ft:locale=en-US) : A scheduled job runs an orchestration subflow that imports the four FHIR resources in dependency order and upserts them into the Healthcare Operations data model, keyed on the FHIR resource ID. [Run the initial load](https://www.servicenow.com/docs/access?context=hco-fhir-run-initial-load&family=australia&ft:locale=en-US) : After the initial full load, each run uses the previous successful run's timestamp as a watermark to import only resources changed since then. [Monitor and troubleshoot FHIR sync runs](https://www.servicenow.com/docs/access?context=hco-fhir-monitor-sync&family=australia&ft:locale=en-US) : Each run records one FHIR Sync Log row per resource type, with status, processed and skipped counts, and a shared correlation ID, so admins can monitor and troubleshoot syncs. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing EMR Provider Directory Sync Sync features. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some EMR Provider Directory Sync Sync features or functionality were removed. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some EMR Provider Directory Sync Sync features or functionality were deprecated. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate EMR Provider Directory Sync Sync. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Install EMR Provider Directory Sync by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). This application depends on the HL7 FHIR Spoke and on the Healthcare Operations and Healthcare and Life Sciences data-model applications. For the full list, see [Prerequisites for the FHIR integration](https://www.servicenow.com/docs/access?context=hco-fhir-prerequisites&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for EMR Provider Directory Sync Sync we have noted them here. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for EMR Provider Directory Sync Sync we have noted them here. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for EMR Provider Directory Sync Sync, such as specific requirements or compliance levels. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for EMR Provider Directory Sync Sync we have noted them here. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for EMR Provider Directory Sync Sync we have noted them here. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Keep Healthcare Operations organizations, business locations, practitioners, and care-team memberships in sync with a FHIR R4 server without manual maintenance. * Import FHIR Organization, Location, Practitioner, and PractitionerRole resources on a configurable daily schedule, with delta syncs after the first full load. * Track every sync run in a FHIR Sync Log, with per-resource status and record counts correlated by run. * Classify imported organizations as internal or external business locations using an editable decision table. See [EMR Provider Directory Sync](https://www.servicenow.com/docs/access?context=hco-fhir-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]