--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Enterprise Service Management Foundation release notes for upgrades from Zurich to Brazil # Combined Enterprise Service Management Foundation release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Enterprise Service Management Foundation release notes for upgrades from Zurich to Brazil This consolidated release notes document provides ServiceNow customers with a comprehensive summary of updates for Enterprise Service Management (ESM) Foundation from the Zurich through Brazil releases. It is designed to assist with planning and executing upgrades by detailing new features, changes, activation guidance, and other important considerations across multiple release families. Show full answer Show less ## Key Features * **Enterprise Service Management Foundation (Australia release):** Introduces a unified, AI-enabled service delivery platform that combines Core Business Suite and Simplified IT Service Management. This integration eliminates service silos and offers employees a seamless experience across IT, HR, finance, legal, workplace services, and procurement. * **Streamlined Service Request Experience:** Leverages Core Business Suite and Simplified IT Service Management to provide cross-functional workflows that route employee queries efficiently across departments. * **Deployment Enhancements:** Includes AI-driven guided setup, preset configurations, and a centralized implementation console to simplify deployment without complex configuration procedures. ## Upgrade and Activation Guidance * No updates or changes were introduced in the Zurich and Brazil releases for ESM Foundation; the primary new features and enhancements are found in the Australia release. * Before upgrading to Brazil, customers should review and complete the recommended pre- and post-upgrade tasks as outlined. * Enterprise Service Management Foundation is available through the ServiceNow Store, where customers can access the app, view version history, and submit requests. * For detailed product-specific information, customers are advised to consult the Core Business Suite and Simplified IT Service Management release notes. ## Additional Information * No features were removed or deprecated between Zurich and Brazil. * There were no changes to browser requirements, accessibility, localization, or additional technical requirements in these releases. * Highlight considerations focus on the streamlined service experience and AI-driven deployment capabilities introduced in the Australia release. Consolidated page of all release notes for Enterprise Service Management Foundation from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Enterprise Service Management Foundation release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Enterprise Service Management Foundation to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Enterprise Service Management Foundation. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Enterprise Service Management Foundation](https://www.servicenow.com/docs/access?context=esm-foundation&family=australia&ft:locale=en-US) : Enterprise Service Management Foundation brings together Core Business Suite and Simplified IT Service Management to create a comprehensive, AI-enabled service delivery platform. The integration eliminates service silos and provides employees with a unified experience for all their service needs across IT, HR, finance, legal, workplace services, and procurement. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Enterprise Service Management Foundation features. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Enterprise Service Management Foundation features or functionality were removed. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Enterprise Service Management Foundation features or functionality were deprecated. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Enterprise Service Management Foundation. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Enterprise Service Management Foundation is available in the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). For more details on the individual products, see [Core Business Suite release notes](https://www.servicenow.com/docs/access?context=cbs-rn&family=australia&ft:locale=en-US) and [Simplified IT Service Management release notes](https://www.servicenow.com/docs/access?context=ai-native-it-service-desk-rn&family=australia&ft:locale=en-US). Important: Enterprise Service Management Foundation is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Enterprise Service Management Foundation we have noted them here. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Enterprise Service Management Foundation we have noted them here. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Enterprise Service Management Foundation, such as specific requirements or compliance levels. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Enterprise Service Management Foundation we have noted them here. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Enterprise Service Management Foundation we have noted them here. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Provide streamlined service request experience across business units by leveraging the capabilities of Core Business Suite along with the Simplified IT Service Management in the ESM Foundation solution. * Deploy with AI-driven guided setup, preset configurations, and a centralized implementation console that eliminates the need for complex configuration procedures. * Deliver cross-functional workflows that route employee queries across departments. See [Enterprise Service Management Foundation](https://www.servicenow.com/docs/access?context=esm-foundation&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]