--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Financial Services Operations Integration with Verifi release notes for upgrades from Zurich to Brazil # Combined Financial Services Operations Integration with Verifi release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Financial Services Operations Integration with Verifi release notes for upgrades from Zurich to Brazil This consolidated release notes document provides ServiceNow customers with essential information about upgrading the Financial Services Operations Integration with Verifi from the Zurich release family to Brazil. It summarizes new features, changes, activation steps, and other key details to support a smooth upgrade experience. Show full answer Show less ## Key Features * **Australia Release Enhancements (no changes in Zurich or Brazil):** * **Avoids costly chargebacks:** When a merchant accepts a dispute and issues an acceptable refund, the case closes as resolved with no chargeback initiated, reducing financial risk. * **Automated merchant eligibility checks:** Before creating a dispute case, the system automatically verifies merchant eligibility through the Verifi CDRN API, routing ineligible merchants to the standard dispute process without agent involvement. * **Seamless dispute closure:** Merchants enrolled in CDRN can respond directly to dispute alerts through Verifi, streamlining case resolution. * **Fully automated API integration:** The sequence of eligibility check, case creation, polling, and acknowledgment handshake is automated, eliminating manual API interactions for agents and supervisors. ## Changes * New playbook actions introduced include "Create alert case" and "Get case details." * New data fields added: * **Pre-dispute settlement eligibility:** Indicates a merchant's eligibility for CDRN settlement. * **Customer decision:** Captures whether the cardholder agrees or disagrees with the merchant's proposed refund. ## Activation and Requirements * The Financial Services Operations Integration with Verifi app is available through the ServiceNow Store and must be requested for installation. * An important system property `snbomcreditcard.isverifiintegrationenabled` must be set to `true` to enable the Verifi integration, as it is shipped set to `false` by default. ## Additional Information * No features were removed or deprecated between Zurich and Brazil releases. * There are no changes to browser, accessibility, or localization requirements for this upgrade. * The Australia release highlights proactive dispute resolution by agents to reduce chargeback exposure through automated eligibility checks and seamless API integration. Consolidated page of all release notes for Financial Services Operations Integration with Verifi from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Integration with Verifi release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Financial Services Operations Integration with Verifi to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Financial Services Operations Integration with Verifi. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Avoids costly chargebacks: When a merchant accepts the dispute and offers a refund that is acceptable for the cardholder, the case is closed as resolved with no chargeback initiated. * Automates merchant eligibility checks: The system automatically checks merchant eligibility through the Verifi CDRN API before creating a case. Non-eligible merchants are routed to the standard dispute lifecycle without agent intervention. * Seamless closure of disputes: Merchants participating in CDRN can respond to dispute alerts directly through Verifi . * Seamless API integration: The four-subflow API sequence --- eligibility check, case creation, polling, and acknowledgment handshake --- is fully automated and requires no manual API interaction from agents or supervisors. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Financial Services Operations Integration with Verifi features. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Playbook actions: * Create alert case * Get case details * New fields: * Pre-dispute settlement eligibility: Indicates if a merchant is eligible for a CDRN settlement. * Customer decision: Indicates if a cardholder agrees or disagrees with the refund proposed by the merchant. * Create alert case * Get case details * Pre-dispute settlement eligibility: Indicates if a merchant is eligible for a CDRN settlement. * Customer decision: Indicates if a cardholder agrees or disagrees with the refund proposed by the merchant. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Financial Services Operations Integration with Verifi features or functionality were removed. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Financial Services Operations Integration with Verifi features or functionality were deprecated. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Financial Services Operations Integration with Verifi. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Financial Services Operations Integration with Verifi is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Financial Services Operations Integration with Verifi we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Additional requirements : The system property sn_bom_credit_card.is_verifi_integration_enabled must be set to true, so that it will be shipped as false out of the box. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Financial Services Operations Integration with Verifi we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Financial Services Operations Integration with Verifi, such as specific requirements or compliance levels. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Financial Services Operations Integration with Verifi we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Financial Services Operations Integration with Verifi we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * A dispute agent proactively initiates dispute resolution without chargeback for the participating merchants. * System runs automated merchant eligibility check. * Reduced chargeback exposure for merchants. * Seamless API integration. See [Verifi](https://www.servicenow.com/docs/access?context=financial-services-operations-verifi-cdrn-integration-app-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]