--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Financial Services Operations Integration with Visa release notes for upgrades from Zurich to Brazil # Combined Financial Services Operations Integration with Visa release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Financial Services Operations Integration with Visa Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document provides essential information for ServiceNow customers upgrading the Financial Services Operations Integration with Visa from the Zurich to Brazil release family. It summarizes new features, changes, removals, deprecations, activation instructions, and other relevant details to assist in smooth upgrade planning and execution. Show full answer Show less ## Key Features and Enhancements * **Cardholder Purchase Inquiry Integration (Zurich):** Enables or disables integration with the Cardholder Purchase Inquiry API within the Visa card dispute playbook. * **Visa Allocation Batch Queue Support (Brazil):** Introduces a dedicated subflow to process updates from the INCOMINGBQACCEPTANCESRECEIVED batch queue, improving handling of Visa disputes where acquirers accept liability. This reduces missed acceptances during dispute allocation. * **Coral Theme (Zurich):** The Coral theme becomes the default UI theme for new portals, web, and mobile experiences, offering a modern, brand-neutral design with an optional dark mode to enhance readability and reduce eye strain. * **Processing Code Field Updates (Australia and Brazil):** The processingcode field in the Financial transaction table is updated to align with Visa's latest data field specifications. Labels and descriptions in UI dropdowns and forms are refined, and new transaction types are supported. No action is required on existing transactions. * **Questionnaire Field Updates (Australia and Brazil):** Several questionnaire field labels and validations are updated for clarity and extended input length (up to 200 characters). Additional fields related to dispute questionnaires have been added to spoke actions to support enhanced data capture. * **Updated Subflows:** Subflows related to dispute lookup and card data security have been updated to support enhanced integration capabilities. ## Changes and Improvements * Enhanced UI labeling and validation for dispute questionnaires improve user experience and data accuracy. * Refined processing codes support better compliance and reporting aligned with Visa standards. * Dedicated batch queue processing reduces missed acceptance updates in dispute workflows. ## Activation and Installation Financial Services Operations Integration with Visa must be installed via the ServiceNow Store. Customers can request installation and view available apps and cumulative release notes through the ServiceNow Store portal. ## Additional Information * **Accessibility:** The Coral theme includes a dark mode option to improve readability and reduce eye strain for users. * **Localization:** No new localization considerations were introduced in this release. * **Browser Requirements:** No changes to browser compatibility were noted. * **Removals and Deprecations:** No features or functionalities were removed or deprecated between Zurich and Brazil releases. ## Practical Benefits for ServiceNow Customers * Improved dispute case management through enhanced integration with Visa APIs and batch queue processing. * Updated UI elements and questionnaire fields facilitate clearer communication and more accurate data capture during dispute resolution. * Modernized user experience with the Coral theme and dark mode support enhances usability across web and mobile platforms. * Compliance with updated Visa processing codes ensures accurate transaction handling without manual intervention. Consolidated page of all release notes for Financial Services Operations Integration with Visa from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Integration with Visa release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Financial Services Operations Integration with Visa to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Financial Services Operations Integration with Visa. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Enable cardholder purchase inquiry property](https://www.servicenow.com/docs/access?context=properties-installed-with-fso-integration-with-visa&family=zurich&ft:locale=en-US) : Enables or disables integration with the Cardholder Purchase Inquiry API in the Visa card dispute playbook. | | Australia | No updates for this release. | | Brazil | Visa allocation batch queue support : The Process Incoming Acceptance Batch Queue subflow captures and processes updates from the `INCOMING_BQ_ACCEPTANCES_RECEIVED` batch queue for Visa disputes in the Fraud and Authorization allocation workflow: cases where an acquirer accepts full liability on an issuer's chargeback, or on a pre-arbitration response filed or submitted by the issuer. The system polls this subflow separately from the existing Batch Queues Flows Adapter, so these acceptances are less likely to be missed during allocation processing. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Financial Services Operations Integration with Visa features. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__18} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | Updated questionnaire field labels and validation : Renamed the question "Explain why credit presented does not apply" to "Provide the Transaction Identifier(s) or Acquirer Reference Number(s) and the Transaction Date that the credit(s) was applied to and why the credit(s) does not resolve the Dispute," and renamed "Certification that the merchant facilities were withdrawn" to "Certification that the facilities were withdrawn." The Name field is no longer required, and Key Factors now accepts up to 200 characters. Updated Spoke action wiring for new questionnaire fields : Added the Date facilities were withdrawn and Date cardholder checked out from hotel fields to the Submit Dispute Questionnaire and Look up Dispute Details Response Parser spoke actions, and added CE Transaction Details as a read-back field on Look up Dispute Details Response Parser. See [Financial Services Card Operations 2026 September Monthly release notes](https://www.servicenow.com/docs/access?context=financial-services-card-operations-rn-2026-09&family=australia&ft:locale=en-US) for the corresponding questionnaire questions. Processing code field values updated for Visa compliance : The `processing_code` field choice values in the Financial transaction table have been updated to align with current Visa data field specifications. Existing choice values have been updated with refined labels and descriptions; new choice values have been added to support additional transaction types. The updated choice values include: * `00` --- Goods/Service Purchase - Debit * `01` --- Cash Disbursement (for example, withdrawal or cash advance) - Debit * `02` --- Adjustment - Debit * `10` --- Account Funding or Card Absent Account Funding * `11` --- Quasi-Cash Transaction - Debit or Internet Gambling Transaction * `19` --- Fee Collection - Debit * `20` --- Return of Goods - Credit, Credit Transaction, Credit Voucher * `22` --- Adjustment - Credit * `26` --- Original Credit * `28` --- Activation and Load / Load * `29` --- Funds Disbursement - Credit * `30` --- Available Funds Inquiry * `39` --- Eligibility Inquiry * `50` --- Bill Payment (U.S. only) * `53` --- Payment (U.S. only) * `72` --- Activation (POS) Dispute agents and administrators see these updated labels and descriptions in transaction UI drop-down lists and data entry forms. Existing transactions require no action. Existing choice values not listed here remain unchanged. [Updated subflows](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&family=australia&ft:locale=en-US) : The following subflows have been updated to support integration with the Card data security application: * Look up Associated Transactions * Look up Dispute Pre Arbitration Details * Look up Dispute Filing Details * Look up Dispute Response Details * Look up Dispute Pre Arbitration Response Details | | Brazil | Processing code field values updated for Visa compliance : Updated `processing_code` field choice values in the Financial transaction table align with current Visa data field specifications. Existing choice values have been updated with refined labels and descriptions; new choice values have been added to support additional transaction types. The updated choice values include: * `00` --- Goods/Service Purchase - Debit * `01` --- Cash Disbursement (for example, withdrawal or cash advance) - Debit * `02` --- Adjustment - Debit * `10` --- Account Funding / Card Absent Account Funding * `11` --- Quasi-Cash Transaction - Debit or Internet Gambling Transaction * `19` --- Fee Collection - Debit * `20` --- Return of Goods - Credit, Credit Transaction, Credit Voucher * `22` --- Adjustment - Credit * `26` --- Original Credit * `28` --- Activation and Load / Load * `29` --- Funds Disbursement - Credit * `30` --- Available Funds Inquiry * `39` --- Eligibility Inquiry * `50` --- Bill Payment (U.S. only) * `53` --- Payment (U.S. only) * `72` --- Activation (POS) Dispute agents and administrators see these updated labels and descriptions in transaction UI drop-down lists and data entry forms. No action is required on existing transactions. Existing choice values not listed here remain unchanged. Updated questionnaire field labels and validation : Renamed the question "Explain why credit presented does not apply" to "Provide the Transaction Identifier(s) or Acquirer Reference Number(s) and the Transaction Date that the credit(s) was applied to and why the credit(s) does not resolve the Dispute," and renamed "Certification that the merchant facilities were withdrawn" to "Certification that the facilities were withdrawn." The Name field is no longer required, and Key Factors now accepts up to 200 characters. Updated Spoke action wiring for new questionnaire fields : Added the Date facilities were withdrawn and Date cardholder checked out from hotel fields to the Submit Dispute Questionnaire and Look up Dispute Details Response Parser spoke actions, and added CE Transaction Details as a read-back field on Look up Dispute Details Response Parser. See [Financial Services Card Operations 2026 September Monthly release notes](https://www.servicenow.com/docs/access?context=financial-services-card-operations-rn-2026-09&family=brazil&ft:locale=en-US) for the corresponding questionnaire questions. | [ ] ## Removed Between your current release family and Brazil, some Financial Services Operations Integration with Visa features or functionality were removed. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Financial Services Operations Integration with Visa features or functionality were deprecated. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Financial Services Operations Integration with Visa. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Install Financial Services Operations Integration with Visa by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Financial Services Operations Integration with Visa is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Financial Services Operations Integration with Visa by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Financial Services Operations Integration with Visa is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Financial Services Operations Integration with Visa by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Financial Services Operations Integration with Visa, such as specific requirements or compliance levels. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__66} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__82} | Release | Release notes | |-|-| | Zurich | ِEnable system administrators to control settings for features in the Financial Services Operations Integration with Visa application, such as, integration with specific APIs. See [Visa](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-visa-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | Use updated subflows to help prevent storage or transmission of Payment Card Industry (PCI) data for card disputes within your ServiceNow instance. See [Visa](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-visa-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | * Provides the framework for supporting dispute resolution use cases on ServiceNow which requires integration with VROL. * Use predefined subflows to address primary integrations such as creating a dispute case, reporting fraud, and submitting a dispute questionnaire. See [Visa](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-visa-landing-page&family=brazil&ft:locale=en-US) for more information. | [ ]