--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Healthcare Operations release notes for upgrades from Zurich to Brazil # Combined Healthcare Operations release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated November 4, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Consolidated page of all release notes for Healthcare Operations from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Healthcare Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Healthcare Operations to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-healthcareoperations-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Healthcare Operations. {#dfrn3-healthcareoperations-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | [Care team activities playbook](https://www.servicenow.com/docs/access?context=ctwm-cta-work-plan-overview&family=brazil&ft:locale=en-US) : Define a recurring or one-time activities plan once, such as a daily unit safety check or a routine equipment inspection. The system automatically generates care team cases and tasks for every selected team or unit according to a configured schedule. Unlike the Operational Rounding playbook, the Care team activities playbook works directly at the care team case and task level. It does not create a healthcare orchestration case, making it suited to single-unit, recurring operational work. [Smart assessments](https://www.servicenow.com/docs/access?context=ctwm-smart-assessments&family=brazil&ft:locale=en-US) : Associate a structured, repeatable questionnaire with a care team task to capture standardized evidence, such as room inspections, equipment checks, or readiness surveys. Assessments can also be associated with task plan templates so that every concrete task generated from the template automatically inherits the assessment. Results can be reviewed, compared, and reported on across a unit, an organization, or an entire hospital. This feature depends on the Smart Assessment for CSM plugin, which is automatically installed with Care Team Work Management. [Care Team Operations AI Chat Assistant](https://www.servicenow.com/docs/access?context=hco-now-assist-care-team-chat-assistant&family=brazil&ft:locale=en-US) : A dedicated ServiceNow Otto assistant, pre-configured for Care Team Operations, lets care team members report and create operational requests by chat or voice without navigating the general Virtual Agent. The assistant surfaces the Care team operations case intake and case creation AI agents, and the Request care team assistance agentic workflow, as a single conversational entry point. If Care Team Mobile is installed, the assistant is automatically extended to mobile with its own nav-tab channel. [Case and task management from Care Team Mobile](https://www.servicenow.com/docs/access?context=cto-mobile-manage-cases-tasks&family=brazil&ft:locale=en-US) : Create, assign, and edit care team cases and tasks directly from Care Team Mobile. Care team agents can also complete tasks, including attached smart assessments, through FSM Mobile. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Healthcare Operations features. {#dfrn3-healthcareoperations-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Healthcare Orchestration roles : Two new roles, `sn_hco_orc.loc_contributor` (Healthcare Orchestration Location Contributor) and `sn_hco_orc.loc_manager` (Healthcare Orchestration Location Manager), can now be assigned directly as a service organization member's type. Location-level and hospital-level visibility and management permissions for orchestration functions resolve automatically, without requiring the Care Team Agent Manager role as a workaround. [User criteria for Care Team Mobile quick actions](https://www.servicenow.com/docs/access?context=cto-mobile-user-criteria&family=brazil&ft:locale=en-US) : Six out-of-the-box user criteria records ship with Care Team Operations so admins can control which Care Team Mobile quick-action icons each care team role sees, instead of building their own user criteria from scratch. | [ ] ## Removed Between your current release family and Brazil, some Healthcare Operations features or functionality were removed. {#dfrn3-healthcareoperations-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Healthcare Operations features or functionality were deprecated. {#dfrn3-healthcareoperations-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Healthcare Operations. {#dfrn3-healthcareoperations-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Activation information : Install each Healthcare Operations app by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). The Care Team Operations AI Chat Assistant and its agents require an HCLS Prime or HCLS Advanced scoped application. Important: Healthcare Operations apps are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Healthcare Operations we have noted them here. {#dfrn3-healthcareoperations-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Healthcare Operations we have noted them here. {#dfrn3-healthcareoperations-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Healthcare Operations, such as specific requirements or compliance levels. {#dfrn3-healthcareoperations-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Healthcare Operations we have noted them here. {#dfrn3-healthcareoperations-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Healthcare Operations we have noted them here. {#dfrn3-healthcareoperations-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | * Create ad-hoc or recurring scheduled task plans for care teams across one or more units with Care Team Work Management. See [\[Placeholder link text to key ctwm-landing\]](https://www.servicenow.com/docs/access?context=ctwm-landing&family=brazil&ft:locale=en-US) for more information. * Submit and track operational requests from a self-service Care Team Portal. * Create, assign, and edit care team cases and tasks from Care Team Mobile. See [\[Placeholder link text to key care-team-mobile-landing\]](https://www.servicenow.com/docs/access?context=care-team-mobile-landing&family=brazil&ft:locale=en-US) for more information. * Route and fulfill department-specific requests through the Care Team Operations for Biomed, Care Team Operations for Environmental Services, Care Team Operations for Facilities, and Care Team Operations for Healthcare IT apps. * Use a dedicated ServiceNow Otto assistant, the Care Team Operations AI Chat Assistant, for conversational case intake and creation by chat or voice. See [\[Placeholder link text to key hco-now-assist-care-team-chat-assistant\]](https://www.servicenow.com/docs/access?context=hco-now-assist-care-team-chat-assistant&family=brazil&ft:locale=en-US) for more information. All of these apps build on the Healthcare Operations Core data model for locations, organizations, and departments. | [ ]