--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Industrial Connected Workforce Core release notes for upgrades from Zurich to Brazil # Combined Industrial Connected Workforce Core release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Industrial Connected Workforce Core Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document guides ServiceNow customers through the Industrial Connected Workforce (ICW) Core upgrades spanning from Zurich to Brazil releases. It highlights new features, changes, activation instructions, and important upgrade considerations to help you prepare and execute the upgrade effectively. Show full answer Show less ## Key Features Introduced * **Safety and Knowledge Context on Actions:** View required Lockout/Tagout (LOTO) levels, line status, and related knowledge articles directly within action headers and the recommendations sidebar to enhance safety and task clarity. * **Self-assignment for Unassigned Actions:** Users with the `actionuser` role can now claim unassigned actions themselves, streamlining task allocation without supervisor intervention. * **ServiceNow AI Platform Tiers:** Introduction of three AI licensing tiers---Foundation, Advanced, and Prime---offering graduated access to AI features such as generative AI skills and agentic workflows based on license level. * **Contextualize External Documents:** Explain document relevance to deviations directly within the platform to aid in issue resolution. * **Action Plan Generation:** Automatically create structured action plans to address ICW deviations using relevant documentation. * **Vertical Navigation for Functional Locations:** Enhanced Digital Factory Workspace navigation with vertical panels and breadcrumb trails for efficient browsing of equipment hierarchies and functional locations. * **Centralized Industrial Data Model:** ICW Core unifies organizational units, equipment, functional locations, calendars, and workers into a single authoritative data layer, reducing data silos and duplication across ICW applications. * **Structural Enhancements:** Improved digital models support operational alignment and reduce configuration duplication, facilitating standards, guided tasks, deviations, and actions management. * **Automation and Archival:** Automated archival of inactive Actions, Deviations, and Root Cause Analyses (RCAs) after a configurable retention period (default 24 months) to maintain data hygiene and compliance. * **User Experience Improvements:** Configurable contextual sidebars provide access to assistance, recommendations, related actions, and attachments, enhancing daily workflow efficiency with administrator-controlled visibility and user preferences. * **Expanded Roles and Permissions Framework:** Domain-specific expert and user roles simplify governance and administration for actions, deviations, RCAs, and knowledge, with refined permission inheritance across workflows. ## Changes and Removals No updates, removals, or deprecations were introduced between the Zurich and Brazil releases for ICW Core features. ## Activation Information The ICW Core application is automatically installed with the Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. Customers can request the ICW Mobile app via the ServiceNow Store, where all related apps and cumulative release notes are also available. ## Additional Notes * No additional requirements, browser, accessibility, or localization changes were introduced from Zurich through Brazil releases. * Performance optimizations and improved integration capabilities across the ICW suite enhance system responsiveness and interoperability. * Expanded workflow orchestration accelerates task creation and record synchronization across applications, supporting operational efficiency. ## Practical Benefits for ServiceNow Customers By upgrading to the Brazil release, you gain enhanced operational safety, streamlined task management, and improved data consistency across your industrial workforce applications. The expanded AI capabilities and intuitive navigation tools empower your teams to resolve deviations faster and maintain governance more effectively. Automated archival and refined role structures help reduce administrative overhead while ensuring compliance and data hygiene. Overall, these features support a more efficient, transparent, and resilient industrial workforce environment. Consolidated page of all release notes for Industrial Connected Workforce Core from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Industrial Connected Workforce Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Industrial Connected Workforce Core to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-industrialconnectedworkforcecore-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Industrial Connected Workforce Core. {#dfrn3-industrialconnectedworkforcecore-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Safety and knowledge context on actions](https://www.servicenow.com/docs/access?context=industrial-action-management&family=australia&ft:locale=en-US) : See the required LOTO(TO) level, line status, and a related knowledge article directly on an action. When these fields are populated, the LOTO(TO) level and line status appear as highlighted values in the action header, and the knowledge article is available from the recommendations sidebar during execution. [Self-assignment for unassigned actions](https://www.servicenow.com/docs/access?context=action-form&family=australia&ft:locale=en-US) : Claim an unassigned action without waiting for a supervisor to assign it. Users with the action_user role can now assign any unassigned action to themselves, but can't reassign an action that's already assigned to another user. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Explore](https://www.servicenow.com/docs/access?context=exploring-ai-enhanced-ra-icw&family=australia&ft:locale=en-US) : Contextualize an external document to get an explanation of why the document is relevant to the selected deviation. For more information, see [Contextualize an external document](https://www.servicenow.com/docs/access?context=use-ai-enhanced-ra-icw&family=australia&ft:locale=en-US).Create an action plan to help resolve your ICW deviation using relevant documentation. For more information, see [Generate an action plan to resolve an ICW deviation](https://www.servicenow.com/docs/access?context=generate-action-plan-ai-enhanced-ra-icw&family=australia&ft:locale=en-US). [Vertical navigation for Functional Location](https://www.servicenow.com/docs/access?context=functional-location-vertical-navigation&family=australia&ft:locale=en-US) : Browse the equipment hierarchy and switch between functional locations using a vertical navigation panel in the Digital Factory Workspace.Use the breadcrumb trail to track your place in the equipment model and open a different functional location without losing context. [Industrial Connected Workforce Core](https://www.servicenow.com/docs/access?context=industrial-connected-workforce-core-landing-page&family=australia&ft:locale=en-US) : Centralize all critical industrial entities like organizations, equipment, functional locations, calendars, and workers into a single authoritative data layer to eliminate data silos and drive consistency across your operations.ICW Core enables consistency across all ICW applications and eliminates data duplication. ICW Pro plugin (app-icw-analytics) uses this unified structure to provide advanced reporting and analytics across plants, production lines, and maintenance groups. [Structural Enhancements](https://www.servicenow.com/docs/access?context=configuring-icw-core&family=australia&ft:locale=en-US) : Align your operational data and execution by using enhanced digital models for organizational units, asset hierarchies, shift calendars, and worker attributes.These models support the standards plugin (app-icw-std), guided tasks plugin (app-icw-igt), deviations, and actions and reduce configuration duplication across sites. [Automation \& Archival](https://www.servicenow.com/docs/access?context=archive-rules-icw&family=australia&ft:locale=en-US) : Reduce data clutter and maintain compliance by automating the archival of Action, Deviation, and root cause analysis (RCA) records after inactivity.Default retention period of 24 months, configurable via system properties.Administrative controls to activate or deactivate archival rules. [User Experience \& Usability](https://www.servicenow.com/docs/access?context=configure-contextual-sidebar&family=australia&ft:locale=en-US) : Access assistance, recommendations, related actions, and attachments through a configurable contextual sidebar to streamline your daily workflows.Administrator-controlled visibility options and personalized user preferences. [Roles and Permission Framework](https://www.servicenow.com/docs/access?context=components-installed-with-icw&family=australia&ft:locale=en-US) : Simplify administration and improve governance by using the expanded ICW role structure, which includes domain‑specific expert and user roles for actions, deviations, RCAs, and knowledge.Permission inheritance is refined across operational workflows and content types to simplify administration and improve governance. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Industrial Connected Workforce Core features. {#dfrn3-industrialconnectedworkforcecore-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Industrial Connected Workforce Core features or functionality were removed. {#dfrn3-industrialconnectedworkforcecore-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Industrial Connected Workforce Core features or functionality were deprecated. {#dfrn3-industrialconnectedworkforcecore-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Industrial Connected Workforce Core. {#dfrn3-industrialconnectedworkforcecore-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : ICW Core is automatically installed when you install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. You can request ICW Mobile from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Note: ICW Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Industrial Connected Workforce Core we have noted them here. {#dfrn3-industrialconnectedworkforcecore-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Industrial Connected Workforce Core we have noted them here. {#dfrn3-industrialconnectedworkforcecore-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Industrial Connected Workforce Core, such as specific requirements or compliance levels. {#dfrn3-industrialconnectedworkforcecore-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Industrial Connected Workforce Core we have noted them here. {#dfrn3-industrialconnectedworkforcecore-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Industrial Connected Workforce Core we have noted them here. {#dfrn3-industrialconnectedworkforcecore-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Navigate the equipment model faster in the Digital Factory Workspace using vertical navigation and a breadcrumb trail to move between functional locations. * Use the AI Enhanced recommended actions for Industrial Connected Workforce (ICW) feature to access external sources related to a deviation and review why the document is relevant to the incident. * Use the action plan skill available with AI Enhanced recommended actions for Industrial Connected Workforce (ICW) to create and organize resolution action items related to deviation. * Standardize your industrial data across equipment hierarchies, functional locations, calendars, and workforce structures to drive operational consistency. * Strengthen governance of industrial task records, worker skills, and operational compliance across your organization. * Accelerate cross-application task creation and record synchronization with expanded workflow orchestration. * Improve system responsiveness with performance optimizations that reduce load times and increase record processing throughput. * Enhance interoperability across the ICW suite applications with improved integration capabilities for downstream applications. See [ICW Core](https://www.servicenow.com/docs/access?context=industrial-connected-workforce-core-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]