--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Industrial Connected Workforce Mobile Experience release notes for upgrades from Zurich to Brazil # Combined Industrial Connected Workforce Mobile Experience release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Industrial Connected Workforce Mobile Experience Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document covers the Industrial Connected Workforce (ICW) Mobile Experience updates from the Zurich to Brazil releases. It is designed to help ServiceNow customers prepare for upgrades by summarizing new features, changes, removals, deprecations, and activation details relevant to ICW Mobile. Notably, the Brazil release contains no updates, with most enhancements introduced in the Australia release. Show full answer Show less ## Key Features Introduced (Australia Release) * **Centerline Audit Tasks on Mobile:** Enables running centerline audits directly on mobile devices, allowing users to move between setting groups, enter measurements, and instantly check compliance. * **Setting Definition Details During Audits:** Users can view full specifications for settings without leaving the audit task. * **Automatic Deviations:** Deviations are automatically created for out-of-specification settings upon audit submission, eliminating manual entry. * **Sub-Activity List for Work Set Tasks:** Provides a consolidated view of all related tasks and activities in execution order on a single screen, improving task management efficiency. * **Line Status and LOTO(TO) Level Visibility:** Displays safety context information prominently in action headers before task execution. * **ServiceNow AI Platform Tiers:** Introduces AI licensing tiers (Foundation, Advanced, Prime) granting access to features like generative AI skills and agentic workflows based on license level. * **AI-Enhanced Recommended Actions:** Contextualize external documents to understand deviation relevance and generate AI-driven action plans for resolution. * **Mobile Task Management:** Intuitive mobile views tailored for shop floor workers improve visibility, responsiveness, and task prioritization with clear status indicators. * **Mobile Standards Hub:** Allows browsing, requesting, and accessing published standards specific to functional locations, with embedded feedback to support continuous improvement. * **Minimal Input Actions:** Streamlines the creation of actions, deviations, breakdowns, and follow-up tasks directly from mobile, including integrated escalation workflows such as starting root cause analysis (RCA) from deviations. * **Guided Task Execution:** Step-by-step instructions with embedded media, validations, and barcode/QR scanning improve task accuracy and ensure only trained personnel perform specific tasks. * **Performance and Reliability Enhancements:** Offline caching supports work continuity in low-connectivity environments, along with optimized load times and reduced latency for a smoother user experience. * **Safety Incident Reporting:** Enables reporting, triage, and investigation of health and safety incidents directly via mobile, integrated with Health and Safety modules, supporting creation of related Industrial Standards. ## Changes, Removals, and Deprecations There are no new changes, removals, or deprecations to ICW Mobile features between Zurich and Brazil releases. ## Activation Information ICW Mobile is installed as part of the ICW Foundational SKU and is available via the ServiceNow Store. It is optimized for the latest iOS and Android devices and may require dependencies from the ICW suite. Customers should request ICW Mobile through the ServiceNow Store to enable the application. ## Additional Information * **Browser, Accessibility, and Localization:** No updates were introduced in these areas between Zurich and Brazil releases. * **Highlights:** Key improvements empower shop floor workers with AI-powered search, streamlined issue reporting, enhanced standards navigation, and barcode/QR scanning support to increase operational efficiency and safety. Consolidated page of all release notes for Industrial Connected Workforce Mobile Experience from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Industrial Connected Workforce Mobile Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Industrial Connected Workforce Mobile Experience to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-industrialconnectedworkforcemobileexperience-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Industrial Connected Workforce Mobile Experience. {#dfrn3-industrialconnectedworkforcemobileexperience-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Centerline audit tasks on mobile](https://www.servicenow.com/docs/access?context=centerline-audit-task-mobile&family=australia&ft:locale=en-US) : Run centerline audits from the shop floor instead of on paper. Open a centerline audit task on your mobile device, move between setting groups in any order, and enter the measured value for each setting to see immediately whether it's within specification. Before you start a task, you can view and edit its details, including the active material. [Setting definition details during an audit](https://www.servicenow.com/docs/access?context=open-setting-definition-details-mobile&family=australia&ft:locale=en-US) : Open the full specification for a setting definition while you run a centerline audit, without leaving the audit. [Automatic deviations for out-of-specification settings](https://www.servicenow.com/docs/access?context=create-deviation-from-centerline-task-mobile&family=australia&ft:locale=en-US) : Track non-compliant settings as soon as an audit ends. When you submit a centerline audit task, a deviation is created automatically for each parameter that's outside its specification limits, with no manual deviation entry required. [Sub-activity list for work set tasks](https://www.servicenow.com/docs/access?context=execute-work-set-task-mobile&family=australia&ft:locale=en-US) : Execute a work set task from a single screen. When you open a work set task, the Tasks tab lists its Industrial Guided Tasks, actions, centerline tasks, deviations, and root cause analyses in execution order, so you don't need to open a related list. Each card shows the short description, task type, state, assigned user, equipment or functional location, planned start, and line status and LOTO(TO) level when set. Cards for inactive sub-activities show fewer details. Select a card to open the sub-activity. [Line status and LOTO(TO) level in the action header](https://www.servicenow.com/docs/access?context=action-form-mobile&family=australia&ft:locale=en-US) : See the safety context for an action before you perform it. When an action has a LOTO(TO) level or line status, those values appear in the header of the action record. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Contextualize an external document using AI Enhanced recommended actions for ICW Mobile](https://www.servicenow.com/docs/access?context=use-ai-enhanced-ra-icw-mobile&family=australia&ft:locale=en-US) : Contextualize an external document to get an explanation of why the document is relevant to the selected deviation. [Generate an action plan using AI Enhanced recommended actions for ICW Mobile](https://www.servicenow.com/docs/access?context=generate-action-plan-ai-enhanced-ra-icw-mobile&family=australia&ft:locale=en-US) : Create an action plan to help resolve your ICW deviation using relevant documentation. [Mobile Task Management](https://www.servicenow.com/docs/access?context=using-icw-mobile-experience&family=australia&ft:locale=en-US) : Manage all task‑related activity from intuitive mobile views tailored for shop floor workers to improve visibility and responsiveness during operations.Clear status indicators and color cues help in identifying critical or overdue tasks, improving responsiveness during operations. [Mobile Standards Hub](https://www.servicenow.com/docs/access?context=standards-hub-mobile&family=australia&ft:locale=en-US) : Browse, request, and access published standards tailored to your functional location using the mobile Standards Hub.Embedded rating and feedback mechanisms support continuous improvement of documentation and frontline usability. [Intuitive and minimal input actions](https://www.servicenow.com/docs/access?context=create-action-mobile&family=australia&ft:locale=en-US) : Create actions, deviations, breakdowns, and follow‑up tasks directly from the mobile interface with minimal input to accelerate issue reporting.Integrated escalation workflows help operators move seamlessly from detection to analysis, such as starting an RCA directly from a deviation. [Guided Task Execution](https://www.servicenow.com/docs/access?context=execute-igt-icw-mobile&family=australia&ft:locale=en-US) : Execute guided tasks on the shop floor by following step‑by‑step instructions with embedded media, validation checks, and barcode or QR scanning.Skill validation helps prevent unauthorized execution of tasks that require specific certifications or training. [Performance \& Reliability Enhancements](https://www.servicenow.com/docs/access?context=configure-now-mobile-agent-application-icw-mobile&family=australia&ft:locale=en-US) : Continue working in low‑connectivity environments with offline caching that saves your progress and synchronizes updates when connectivity returns.Optimized load times and reduced latency to create a smooth user experience across industrial environments. [Report any safety related incident](https://www.servicenow.com/docs/access?context=icw-mobile-report-safety-incident&family=australia&ft:locale=en-US) : Report, triage, and investigate health and safety‑related incidents directly from the mobile interface through ICW integration with Health and Safety.You can create Industrial Standards based on a safety incident that helps you maintain safe working environment. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Industrial Connected Workforce Mobile Experience features. {#dfrn3-industrialconnectedworkforcemobileexperience-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Industrial Connected Workforce Mobile Experience features or functionality were removed. {#dfrn3-industrialconnectedworkforcemobileexperience-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Industrial Connected Workforce Mobile Experience features or functionality were deprecated. {#dfrn3-industrialconnectedworkforcemobileexperience-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Industrial Connected Workforce Mobile Experience. {#dfrn3-industrialconnectedworkforcemobileexperience-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. Install ICW Mobile by requesting it from the ServiceNow Store. The application is optimized for latest iOS and Android devices and may require a Mobile UI Framework dependency provided by the ICW suite. You can request ICW Mobile from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ICW Mobile is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Industrial Connected Workforce Mobile Experience we have noted them here. {#dfrn3-industrialconnectedworkforcemobileexperience-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Industrial Connected Workforce Mobile Experience we have noted them here. {#dfrn3-industrialconnectedworkforcemobileexperience-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Industrial Connected Workforce Mobile Experience, such as specific requirements or compliance levels. {#dfrn3-industrialconnectedworkforcemobileexperience-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Industrial Connected Workforce Mobile Experience we have noted them here. {#dfrn3-industrialconnectedworkforcemobileexperience-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Industrial Connected Workforce Mobile Experience we have noted them here. {#dfrn3-industrialconnectedworkforcemobileexperience-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Use the AI Enhanced recommended actions for Industrial Connected Workforce Mobile Experience (ICW Mobile) feature to access external sources related to a deviation and review why the document is relevant to the incident. * Use the action plan skill available with AI Enhanced recommended actions for ICW Mobile to create and organize resolution action items related to deviation. * Empower shop floor workers with new mobile task views and production‑day filtering to focus on what needs immediate attention. * Access and navigate published standards on any device with an enhanced Standards Hub optimized for small‑screen navigation. * Report issues faster with streamlined creation of actions, deviations, and breakdown reports directly from the shop floor. * Find the information that you need quickly using AI-powered search functionality across tasks, standards, and articles from a single mobile interface. * Improve guided task accuracy and speed with integrated barcode and QR scanning support. See [Explore](https://www.servicenow.com/docs/access?context=exploring-icw-mobile-experience&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]