--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Intelligent approvals release notes for upgrades from Zurich to Brazil # Combined Intelligent approvals release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Intelligent Approvals Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document provides ServiceNow customers with comprehensive information about Intelligent Approvals upgrades from the Zurich to Brazil release family. It summarizes key updates, new features, activation details, and important considerations to support a smooth upgrade experience. The notes clarify that most intermediate releases (Zurich and Australia) had no updates, focusing primarily on Brazil changes. Show full answer Show less ## New Features in Brazil * **Create Intelligent Approvals from Knowledge Base (KB) Articles:** Customers can now generate intelligent approvals directly from KB articles. The system monitors the KB article status and automatically deactivates the approval when the article becomes outdated or retired, ensuring approval processes remain relevant. * **Create Intelligent Approvals from Conversations:** Intelligent approvals can be created from the ServiceNow Otto® chat interface, enabling more interactive and conversational approval creation workflows. * **Approval Automation Using Policy Documents:** Brazil release introduces the capability to automate approval decisions based on uploaded policy documents. This reduces the development and deployment time by using AI to translate approval policies into executable rules, positioning the policy document as the single source of truth. ## Changes, Removals, and Deprecations No changes, removals, or deprecations were introduced between Zurich and Brazil for Intelligent Approvals, indicating stability in existing features aside from the new enhancements mentioned. ## Activation and Installation Intelligent Approvals must be installed via the ServiceNow Store. Customers should request the application through the store portal, which also provides access to all available apps and their version histories. This ensures proper licensing and streamlined deployment. ## Additional Considerations * **Pre- and Post-Upgrade Tasks:** Customers are advised to review and complete any necessary tasks to prepare for a Brazil upgrade, although no specific tasks are detailed here. * **No Updates in Other Areas:** There are no changes to additional requirements, browser compatibility, accessibility, localization, or highlight information for Intelligent Approvals from Zurich through Brazil. ## What This Means for ServiceNow Customers Upgrading to Brazil enhances Intelligent Approvals by integrating approval creation with KB articles and chat conversations, and by enabling AI-driven automation from policy documents. These capabilities streamline approval workflows, reduce manual effort, and help maintain accurate and compliant approval processes. Customers should plan their upgrade by requesting the app through the ServiceNow Store and reviewing pre-upgrade considerations to ensure a successful transition. Consolidated page of all release notes for Intelligent approvals from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Intelligent approvals release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Intelligent approvals to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-intelligentapprovals-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Intelligent approvals. {#dfrn3-intelligentapprovals-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | [Create an intelligent approval from a KB article](https://www.servicenow.com/docs/access?context=create-an-intelligent-approval-from-a-kb-article&family=brazil&ft:locale=en-US) : Use a KB article to create an intelligent approval. Have the system monitor the current state of the KB article and deactivate the intelligent approval when it is out of date or retired. [Create an intelligent approval from a conversation](https://www.servicenow.com/docs/access?context=create-an-intelligent-approval&family=brazil&ft:locale=en-US) : Create an intelligent approval from the ServiceNow Otto® chat interface. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Intelligent approvals features. {#dfrn3-intelligentapprovals-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Intelligent approvals features or functionality were removed. {#dfrn3-intelligentapprovals-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Intelligent approvals features or functionality were deprecated. {#dfrn3-intelligentapprovals-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Intelligent approvals. {#dfrn3-intelligentapprovals-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Activation information : Install Intelligent approvals by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Intelligent approvals we have noted them here. {#dfrn3-intelligentapprovals-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Intelligent approvals we have noted them here. {#dfrn3-intelligentapprovals-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Intelligent approvals, such as specific requirements or compliance levels. {#dfrn3-intelligentapprovals-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Intelligent approvals we have noted them here. {#dfrn3-intelligentapprovals-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Intelligent approvals we have noted them here. {#dfrn3-intelligentapprovals-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | * Automate approval decisions based on an uploaded policy document. * Reduce development and deployment time of approval automation. * Translate an approval policy document into AI-generated approval rules. * Use a approval policy document as the source of truth. See [Intelligent approvals](https://www.servicenow.com/docs/access?context=intelligent-approvals&family=brazil&ft:locale=en-US) for more information. | [ ]