--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined ITOM MCP Server Console release notes for upgrades from Zurich to Brazil # Combined ITOM MCP Server Console release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ITOM MCP Server Console release notes for upgrades from Zurich to Brazil This consolidated release notes document provides ServiceNow customers with essential information about upgrading the ITOM MCP Server Console from the Zurich to the Brazil release. It outlines new features introduced in Brazil, pre- and post-upgrade tasks, activation instructions, and important usage details. No updates, removals, or deprecations occurred in the Zurich or Australia releases related to this product. Show full answer Show less ## Key Features Introduced in Brazil * **AI-enabled MCP Client Natural Language Interaction:** Users can now assign, close, reopen, acknowledge, and annotate alerts directly within the MCP Client using natural-language prompts, reducing the need to switch between tools and speeding up incident resolution. * **Bulk Alert Coordination:** Manage multiple related alerts as a group---assign, close, or acknowledge them together---to efficiently handle widespread outages and maintain coordinated responses. * **Service Dependency and Impact Review:** Assess configuration item (CI) reliability, topology, and incident impact within the MCP Client. This enables understanding of upstream and downstream service effects before escalating or remediating issues. * **Service Level Objectives (SLOs) Management:** Create SLOs for CIs without existing ones, monitor active SLOs, and view related alerts inside the MCP Client without navigating to the ServiceNow UI. * **Remediation Suggestions:** Request remediation recommendations for alerts via natural-language prompts. These suggestions leverage existing workflows and knowledge base articles, facilitating faster resolution with optional direct links to Service Operations Workspace for execution. * **MID-less Log Ingestion Setup for Health Log Analytics (HLA):** Configure MID-less log ingestion integrations entirely through the MCP Client using natural-language commands. This process includes creating, activating, renaming integrations, and rotating tokens without leaving the MCP Client interface, streamlining integration setup and credential management. ## Activation and Upgrade Guidance The ITOM MCP Server Console is available for installation through the ServiceNow Store. Customers should request the app from the Store and consult ServiceNow Store version history for cumulative release notes. There are no new browser, accessibility, or localization requirements introduced in the Brazil release. No changes or additional requirements were noted for pre- or post-upgrade tasks beyond standard procedures. ## Additional Information The ITOM MCP Server Console includes integration of AIOps, Service Reliability Management (SRM), and LEAP tools. For detailed guidance on LEAP tools, customers should refer to dedicated MCP tool documentation. Consolidated page of all release notes for ITOM MCP Server Console from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITOM MCP Server Console release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITOM MCP Server Console to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itommcpserverconsole-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ITOM MCP Server Console. {#dfrn3-itommcpserverconsole-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | [Resolve alerts without leaving your MCP Client](https://www.servicenow.com/docs/access?context=itom-mcp-server-alert-actions&family=brazil&ft:locale=en-US) : Assign, close, reopen, acknowledge, and annotate alerts through natural-language prompts in your MCP Client application, eliminating context switching between tools. This reduces resolution time and keeps you focused on the incident at hand. The tool automatically detects whether your request applies to a single alert or an alert group, so you can coordinate action across multiple related alerts in one request. [Coordinate response to related alerts in your MCP Client](https://www.servicenow.com/docs/access?context=itom-mcp-server-bulk-alert-actions&family=brazil&ft:locale=en-US) : Assign, close, reopen, or acknowledge multiple related alerts as a group in a single request from your MCP Client. When a widespread outage affects several systems, you can route all related alerts to the responsible team and add investigation notes simultaneously. This keeps your response coordinated without repetitive manual work. [Review service dependencies and incident impact in your MCP Client](https://www.servicenow.com/docs/access?context=itom-mcp-server-ci-reliability&family=brazil&ft:locale=en-US) : Assess configuration item (CI) reliability status, topology, and incident impact directly from your MCP Client application through natural-language prompts. Assess which upstream and downstream services are affected by an alert, so your team understands the full scope of impact before escalating or deciding on remediation steps. Create service level objectives (SLOs) for CIs that don't have them yet, and monitor active SLOs and related alerts, all without navigating to the ServiceNow UI. [Get remediation suggestions in your MCP Client](https://www.servicenow.com/docs/access?context=itom-mcp-server-alert-remediation&family=brazil&ft:locale=en-US) : Request a remediation suggestion for an alert through natural-language prompts in your MCP Client application. The tool uses your existing workflows and knowledge base articles to recommend the next step, so you can resolve issues faster without navigating back to the ServiceNow UI. Review the suggestion or follow the deep link back to Service Operations Workspace to confirm and execute the remediation action. [Set up MID-less log ingestion for HLA from your MCP Client](https://www.servicenow.com/docs/access?context=itom-mcp-server-hla-ingest&family=brazil&ft:locale=en-US) : Create and configure MID-less log ingestion integrations for Health Log Analytics directly from your AI-enabled MCP Client application, without navigating to the Integrations Launchpad. Request integration creation, activation, renaming, and token rotation entirely through natural-language prompts. The MCP Client returns all endpoint and credential details needed to configure your collector, eliminating manual UI navigation for integration setup and credential management. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ITOM MCP Server Console features. {#dfrn3-itommcpserverconsole-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ITOM MCP Server Console features or functionality were removed. {#dfrn3-itommcpserverconsole-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ITOM MCP Server Console features or functionality were deprecated. {#dfrn3-itommcpserverconsole-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ITOM MCP Server Console. {#dfrn3-itommcpserverconsole-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Activation information : Install the ITOM MCP Server Console by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). Note: ITOM MCP Server Console is available in the ServiceNow Store. For details, see the following activation information. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITOM MCP Server Console we have noted them here. {#dfrn3-itommcpserverconsole-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITOM MCP Server Console we have noted them here. {#dfrn3-itommcpserverconsole-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITOM MCP Server Console, such as specific requirements or compliance levels. {#dfrn3-itommcpserverconsole-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ITOM MCP Server Console we have noted them here. {#dfrn3-itommcpserverconsole-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ITOM MCP Server Console we have noted them here. {#dfrn3-itommcpserverconsole-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | * Act on alerts through an AI-enabled MCP Client using natural language. * Assign, close, reopen, or acknowledge alerts in single or bulk actions. * Review the reliability status of a CI, including related incidents, alerts, and SLOs. * Request and execute alert remediation suggestions. * Set up MID-less log ingestion integrations for Health Log Analytics directly from your MCP Client. See [Use the ITOM MCP Server](https://www.servicenow.com/docs/access?context=use-itom-mcp-server&family=brazil&ft:locale=en-US) for more information. The ITOM MCP Server Console includes AIOps, SRM, and LEAP tools. For details on LEAP tools, see [MCP tools](https://www.servicenow.com/docs/access?context=aiops-leap-mcp-server-overview&family=brazil&ft:locale=en-US). | [ ]