--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Journey designer release notes for upgrades from Zurich to Brazil # Combined Journey designer release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Journey Designer Release Notes for Upgrades from Zurich to Brazil This consolidated release note summary is designed to assist ServiceNow customers upgrading Journey Designer from the Zurich release family to Brazil. It compiles key new features, changes, deprecations, and important upgrade information across the Zurich, Australia, and Brazil releases to streamline your upgrade preparation and implementation. Show full answer Show less ## New Features * **Agentic Workflows (Zurich):** * **Offboarding Knowledge Transfer Plan:** AI-driven workflow that captures and organizes critical knowledge when employees exit, involving manager interaction, document discovery, content categorization, and employee review for successor handover. * **Onboarding Ramp-Up Plan:** AI agents collaboratively generate personalized onboarding plans to accelerate new employees' knowledge and skill ramp-up. * **Third-Party AI Model Providers:** Additional generative AI options including Google Gemini and AWS Claude, complementing Now LLM Service and Azure OpenAI, expand AI capabilities for skills and agents. * **Journey Overview Page Configuration:** Administrators can customize the journey overview page by hiding the Task Templates and Create a Journey for Your Team widgets, tailoring the user interface to organizational needs. ## Changes * **Coral Theme (Zurich):** The Coral theme is now the default for new portals, web, and mobile experiences with Next Experience or Core UI enabled, providing a modern, brand-neutral design with an optional dark mode for web and mobile. * **Cancel Option for Journey Accelerator Journeys:** Journey owners with Journey Accelerator-only access can now cancel journeys via the Employee Center portal instead of deleting them, enhancing journey management control. ## Deprecations * **Learning Posts and Listening Posts (Zurich):** These capabilities are now fully integrated within Journey Designer, consolidating functionality for a unified user experience. ## Activation Information Journey Designer must be installed by requesting it through the ServiceNow Store. Customers can find all available apps and submission information on the ServiceNow Store website. This method applies to all release families including Zurich, Australia, and Brazil. ## Important Notes * No updates or changes were recorded for Australia and Brazil releases in most categories, indicating a stable transition from Zurich. * No additional browser, accessibility, localization, or additional requirements changes were introduced between Zurich and Brazil releases. ## Practical Impact for ServiceNow Customers Upgrading Journey Designer from Zurich to Brazil provides enhanced AI-driven workflows to automate and personalize onboarding and offboarding processes, improved UI customization options, and a refreshed visual theme to improve user engagement. The integration of Learning and Listening Posts streamlines content management within Journey Designer. The introduction of third-party AI model providers offers expanded AI capabilities to better tailor journey experiences. These enhancements collectively improve journey creation, management, and user experience within your ServiceNow environment. Consolidated page of all release notes for Journey designer from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Journey designer release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Journey designer to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-journeydesigner-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Journey designer. {#dfrn3-journeydesigner-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Offboarding knowledge transfer plan generation agentic workflow](https://www.servicenow.com/docs/access?context=offboarding-knowledge-x-agentic-wf&family=zurich&ft:locale=en-US) : The offboarding knowledge transfer plan generation agentic workflow captures and organizes critical knowledge when employees leave. AI agents interact with managers to collect requirements, discover documents from the specified time period, categorize content into meaningful work areas, and facilitate employee review before sharing with successors. [Generate onboarding ramp-up agentic workflow](https://www.servicenow.com/docs/access?context=onboarding-ramp-up-plan-agentic-wf&family=zurich&ft:locale=en-US) : Use the Generate onboarding ramp-up plan agentic workflow to establish an efficient process for generating onboarding plans that are personalized for each new employee joining your organization.{#dfrn3-journeydesigner-summary__entry__14} | Agentic workflow name | Description | |-|-| | Generate onboarding ramp-up plan | AI agents work together to generate personalized plans that are designed to ramp up the knowledge and skills of new employees who are beginning to embark on their onboarding journey. | [Table 1. Agentic workflows] [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. [Configure the journey overview page](https://www.servicenow.com/docs/access?context=manager-journeys-view&family=zurich&ft:locale=en-US) : As an admin, you can now configure the journey overview page and hide the Task Templates and Create a Journey for Your Team widgets. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Journey designer features. {#dfrn3-journeydesigner-summary__entry__22} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Cancel Journey Accelerator Journeys](https://www.servicenow.com/docs/access?context=cancel-ja-journeys&family=zurich&ft:locale=en-US) : Journey owners having access to Journey Accelerator only journeys now have a Cancel option instead of the Delete option in the Employee Center portal. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Journey designer features or functionality were removed. {#dfrn3-journeydesigner-summary__entry__30} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Journey designer features or functionality were deprecated. {#dfrn3-journeydesigner-summary__entry__38} | Release | Release notes | |-|-| | Zurich | * Learning Posts. All Learning Posts capabilities are now integrated within Journey designer. For more information, see [Learning Posts release notes](https://www.servicenow.com/docs/access?context=learning-posts-rn&family=zurich&ft:locale=en-US). * Listening Posts. For more information, see [Listening Posts release notes](https://www.servicenow.com/docs/access?context=listening-posts-rn&family=zurich&ft:locale=en-US). | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Journey designer. {#dfrn3-journeydesigner-summary__entry__46} | Release | Release notes | |-|-| | Zurich | Activation information : Install Journey designer by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Journey designer is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__54} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Journey designer, such as specific requirements or compliance levels. {#dfrn3-journeydesigner-summary__entry__70} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__78} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__86} | Release | Release notes | |-|-| | Zurich | * Usability enhancements: * Use the option to cancel Journey Accelerator journeys from the portal. * See higher performance in sync between the Opened for and Journey Owner fields. * Configure the Journey overview page using the widgets option to hide or show Task Templates and Create a Journey for Your Team widgets. * The pre-hire onboarding experience enables a seamless journey for an applicant transitioning from an onboarding pre-hire to a full-time employee. See [Journey Designer](https://www.servicenow.com/docs/access?context=jny-dsgnr-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]