--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Knowledge Graph release notes for upgrades from Zurich to Brazil # Combined Knowledge Graph release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Knowledge Graph Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document guides ServiceNow customers through the Knowledge Graph updates from the Zurich release family through to Brazil. It covers new features, changes, removals, deprecations, activation requirements, and key improvements to help you prepare for and optimize your upgrade experience. Show full answer Show less ## New Features * **Visual Query Builder:** Introduced in Zurich and Australia releases, this interface enables building and running Knowledge Graph queries without coding, supporting natural language queries via large language models (LLMs), and allowing saved query reuse. * **Tagging in Knowledge Graph Designer:** A dedicated tagging section on the landing page lets users create, edit, and manage tags that prioritize key tables for natural language query accuracy. * **Enterprise Graph Schema:** Available since Zurich, this pre-configured schema maps all instance tables, eliminating the need for custom schema creation, enabling broad and efficient database querying. * **LLM Configuration:** Supports multiple AI model providers including Now LLM Service, Azure OpenAI GPT-4.1 variants, Google Gemini, and AWS Anthropic Claude, allowing selection and configuration per business needs. * **Configuration Item (CI) Relationship Queries:** Enables natural language questions about service and infrastructure dependencies without manual query writing, introduced in Australia. * **Testing Knowledge Graph Schema:** Users can enter queries and test schemas using different LLM options, including adding prior conversations to refine queries. ## Key Changes * **Now Assist Usage Measurement:** Transitioned from a 365-day look-back to a 365-day burn-down model starting Australia Early Access, aligning AI usage measurement with contract anniversaries. * **User Experience Enhancements:** The Coral theme became the default for new portals and mobile experiences, offering a modern, brand-neutral look with optional dark mode. * **Tagging Enhancements:** Added ability to include AI instructions at multiple tag levels (node, property, edge) for richer business context in queries. * **Access for External Users:** External users assigned the sncexternal role can access Knowledge Graph by enabling the snkg.enableexternalusercheck property, supported since Zurich and continued through Brazil. ## Deprecations Starting September 2026, the Now LLM Service is evolving with the addition of Gemma 4 model and will phase out older models for new development. Existing published AI skills can still use older models, but new configurations must use updated models hosted and governed by ServiceNow. ## Activation and Requirements * Knowledge Graph is active by default upon installation as part of the ServiceNow AI Platform. * It is available in the ServiceNow Store and requires activation of any Now Assist plugin for Brazil release. * Instances must be upgraded to XP7 or higher to meet requirements introduced since Zurich. ## Highlights and Practical Benefits * Knowledge Graph now supports broad and precise natural language querying across all instance tables using Enterprise Graph schema and tagging, improving information retrieval accuracy and speed. * Visual query building and CI relationship querying empower users without query language expertise to explore complex data relationships intuitively. * Multi-LLM support provides flexibility in AI model choice, enabling customers to leverage cutting-edge AI capabilities aligned with their preferences and governance policies. * Improved accessibility for external users and enhanced user experiences through UI themes and tagging improvements facilitate wider adoption and ease of use. * Usage measurement updates ensure transparent and accurate AI consumption tracking aligned with contract terms. By understanding these enhancements and requirements, ServiceNow customers can effectively plan upgrades, configure Knowledge Graph to maximize query performance, and leverage new AI capabilities to gain deeper insights across their service data. Consolidated page of all release notes for Knowledge Graph from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Knowledge Graph release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Knowledge Graph to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-knowledgegraph-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Knowledge Graph. {#dfrn3-knowledgegraph-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [\[Placeholder link text to key using-graph-query-builder\]](https://www.servicenow.com/docs/access?context=using-graph-query-builder&family=zurich&ft:locale=en-US) : A visual interface to build and run Knowledge Graph queries without coding, enabling users to explore entities, relationships, and apply filters easily. It also supports natural language queries converted by LLMs for intuitive querying and offers options to save and reuse the queries later. [Tagging in Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=tagging-in-knowledge-graph&family=zurich&ft:locale=en-US) : The Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. [Using Enterprise graph schema](https://www.servicenow.com/docs/access?context=global-graph-schema&family=zurich&ft:locale=en-US) : Enterprise Graph is a pre-configured Knowledge Graph schema that eliminates the need for custom schema creation in KG designer. By mapping all tables, the Enterprise Graph schema enhances the breadth of query capabilities, enabling database queries across all instance tables. [Tagging in Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=tagging-in-knowledge-graph&family=zurich&ft:locale=en-US) : Tags are lists of key tables that are important for answering natural language questions. They provide hints to Enterprise Graph on which tables to prioritize when retrieving information, thereby improving the accuracy of results. [Test a Knowledge Graph schema](https://www.servicenow.com/docs/access?context=test-a-knowledge-graph-schema&family=zurich&ft:locale=en-US) : Enter a query and test the Knowledge Graph schema using different LLM options. You can also add previous conversations before you run the query. [Configure LLM for Knowledge Graph](https://www.servicenow.com/docs/access?context=configure-gpt-4-0-for-knowledge-graph&family=zurich&ft:locale=en-US) : Select and configure between Now LLM Service, Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow third-party model strategy. | | Australia | [\[Placeholder link text to key using-graph-query-builder\]](https://www.servicenow.com/docs/access?context=using-graph-query-builder&family=australia&ft:locale=en-US) : A visual interface to build and run Knowledge Graph queries without coding, enabling users to explore entities, relationships, and apply filters easily. It also supports natural language queries converted by LLMs for intuitive querying and offers options to save and reuse the queries later. [Configuration item relationships and Knowledge Graph](https://www.servicenow.com/docs/access?context=ci-relationships-knowledge-graph&family=australia&ft:locale=en-US) : Enables users to ask natural language questions about how services, servers, databases, and other CIs relate to one another without writing queries or navigating CMDB tables directly. [Tagging in Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=tagging-in-knowledge-graph&family=australia&ft:locale=en-US) : The Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Knowledge Graph features. {#dfrn3-knowledgegraph-summary__entry__18} | Release | Release notes | |-|-| | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Using Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=using-knowledge-graph-designer&family=zurich&ft:locale=en-US) : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | [\[Placeholder link text to key access-graph-query-builder\]](https://www.servicenow.com/docs/access?context=access-graph-query-builder&family=australia&ft:locale=en-US) : New Query Builder section on Knowledge Graph Designer landing page. You can also directly access it from the main menu. [Create Knowledge Graph tag](https://www.servicenow.com/docs/access?context=create-knowledge-graph-tags&family=australia&ft:locale=en-US) : The new option to add AI instructions at node, property, and edge level when creating a tag, gives more business context to natural language queries. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Knowledge Graph features or functionality were removed. {#dfrn3-knowledgegraph-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Knowledge Graph features or functionality were deprecated. {#dfrn3-knowledgegraph-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | [Now LLM Service deprecation notice](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=brazil&ft:locale=en-US) : Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. | [ ] ## Activation information Review information on how to activate Knowledge Graph. {#dfrn3-knowledgegraph-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Knowledge Graph is a ServiceNow AI Platform feature that is active on installation, by default. Important: Knowledge Graph is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Knowledge Graph is a ServiceNow AI Platform feature that is active on installation, by default. Important: Knowledge Graph is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Knowledge Graph is available with activation of any Now Assist plugin from the ServiceNow Store. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Additional requirements : Ensure that your instance is upgraded to XP7. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Knowledge Graph, such as specific requirements or compliance levels. {#dfrn3-knowledgegraph-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__82} | Release | Release notes | |-|-| | Zurich | Knowledge Graph can now be accessed by External users, with user role snc_external, by setting the sn_kg.enable_external_user_check property to true. Zurich patch 13: * Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow Otto panel, ServiceNow® Otto for Virtual Agent, and AI Agents. [Zurich Patch 12](https://www.servicenow.com/docs/access?context=zurich-patch-12&family=zurich&ft:locale=en-US) * ServiceNow Otto is the new AI experience brand. ServiceNow Now Assist is now ServiceNow Otto. * Run queries visually using the Graph Query Builder to select entities, add relationships and filters without writing query syntax. [Zurich Patch 11](https://www.servicenow.com/docs/access?context=zurich-patch-11&family=zurich&ft:locale=en-US) * Knowledge Graph now supports queries with Glidelist references. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. * Tagging configuration has been enhanced to support table synonyms, column synonyms, data filters and column filters to improve the accuracy of natural language queries. * Added an interactive guided tour for admins, providing step-by-step walk through of key features and configurations to simplify setup. * Supports Configuration item (CI) Relationship queries, enabling natural language questions about CMDB configuration item dependencies and infrastructure topology. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Users can use the new Enterprise Graph Knowledge Graph schema to map all instance tables and their relationships, enabling natural language queries across the entire database. It simplifies setup by eliminating custom schema creation and supports enhanced query accuracy. * Admins can create and use tags to prioritize relevant tables for specific use cases. * Users have the option to select Enterprise Graph(small) mode to restricts queries to tables in specified tags for narrower use cases, improving runtime speed and requiring tag specification. * Knowledge Graph now supports aggregate queries. [Zurich Patch 2](https://www.servicenow.com/docs/access?context=zurich-patch-2&family=zurich&ft:locale=en-US) * Admins can create Knowledge Graph schema with Workflow Data Fabric tables that enables users to retrieve data from different systems without moving them. This ensures efficiency and security when working with external tables. This enables Knowledge Graph functionality to external tables [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Supports nodes from parent and grandparent nodes in the hierarchy. * Supports Configuration Management Database (CMDB) queries in Now Assist panel. Zurich EA * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Knowledge Graph in addition to Now LLM Service and Azure OpenAI. * Select your preferred large language model (LLM) provider for Now Assist platform. Apart from Now LLM Service, the platform supports Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow® third-party model strategy. See [Knowledge Graph](https://www.servicenow.com/docs/access?context=knowledge-graph-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * Knowledge Graph can now be accessed by External users, with user role snc_external, by setting the sn_kg.enable_external_user_check property to true. [Australia Patch 6](https://www.servicenow.com/docs/access?context=australia-patch-6&family=australia&ft:locale=en-US) * Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow Otto® panel, ServiceNow® Otto for Virtual Agent, and AI Agents. [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * ServiceNow Otto is the new AI experience brand. ServiceNow Now Assist is now ServiceNow Otto. * Run queries visually using the Graph Query Builder to select entities, add relationships and filters without writing query syntax. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * Knowledge Graph now supports queries with Glidelist references. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. * Tagging configuration has been enhanced to support table synonyms, column synonyms, data filters and column filters to improve the accuracy of natural language queries. * Added an interactive guided tour for admins, providing step-by-step walk through of key features and configurations to simplify setup. * Supports Configuration item (CI) Relationship queries, enabling natural language questions about CMDB configuration item dependencies and infrastructure topology. See [Knowledge Graph](https://www.servicenow.com/docs/access?context=knowledge-graph-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | * External users with the snc_external role can now access Knowledge Graph when the sn_kg.enable_external_user_check property is set to true. * Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow® Otto for Virtual Agent Virtual Agent, ServiceNow Otto panel and AI Agent applications. See [Knowledge Graph](https://www.servicenow.com/docs/access?context=knowledge-graph-landing&family=brazil&ft:locale=en-US) for more information. | [ ]