--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined LEAP release notes for upgrades from Zurich to Brazil # Combined LEAP release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined LEAP Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document assists ServiceNow customers in preparing for LEAP upgrades from the Zurich release family through to Brazil. It summarizes new features, changes, and important upgrade information, highlighting what is introduced, modified, or deprecated across these versions. Show full answer Show less ## Key Features * **Now LLM Model Update:** The Brazil release introduces support for the new Gemma 4 26B A4B IT model as the default in the Now LLM model pool for all skills. Administrators can enable and configure third-party (3P) model support, and users benefit from an expanded Generative AI model catalog. ## Changes * Several older Now LLM models (llmgenericlargev2, llmgenericlargev2-lts, llmgenericsmallv2-lts), as well as Gemini large, Gemini small, and Claude Sonnet 4.5, have been retired and removed from the model catalog. * Replacement models available include Gemini-3.5-flash and Claude Sonnet 4.6, ensuring continued access to advanced AI capabilities. ## Activation and Installation * LEAP installation requires requesting ServiceNow Otto for ITOM via the ServiceNow Store. * After installation, activate LEAP skills through the ServiceNow Workspace interface under AI Admin Hub. * Ensure required dependencies such as ServiceNow Otto for Platform and Otto for Creator are installed for proper functionality. ## Additional Enhancements and Integrations * Brazil release introduces capabilities to improve incident resolution by measuring resolution times and optimizing resource allocation based on impact prioritization. * Integration with Red Hat Ansible enables mapping of incident resolution steps to Ansible playbooks, aiding Level 1 agents. * Automation of knowledge base article creation supports faster incident resolution for similar issues. ## Important Notes * No updates, removals, or deprecations were noted for the Zurich and Australia releases within this upgrade path. * Browser, accessibility, and localization requirements remain unchanged for Brazil. This information equips ServiceNow customers to effectively plan, execute, and leverage the LEAP upgrade to Brazil, ensuring they utilize the latest AI models and process automation enhancements to optimize IT operations and incident management. Consolidated page of all release notes for LEAP from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family LEAP release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading LEAP to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-leap-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for LEAP. {#dfrn3-leap-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | : This release of LEAP supports Gemma 4 26B A4B IT as a new Now LLM model. This is the default model within Now LLM's model pool for all skills. Admins can enable and configure 3P model support and users can utilize expanded GenAI model catalog capabilities as required. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing LEAP features. {#dfrn3-leap-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Now LLM models : Now LLM (llmgenericlargev2, llmgenericlargev2-lts, llmgenericsmall_v2-lts) Gemini large, Gemini small, and Claude Sonnet 4.5 models have been retired and are no longer available in the model catalog. Gemini-3.5-flash and Claude Sonnet 4.6 remains as replacements. | [ ] ## Removed Between your current release family and Brazil, some LEAP features or functionality were removed. {#dfrn3-leap-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some LEAP features or functionality were deprecated. {#dfrn3-leap-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate LEAP. {#dfrn3-leap-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Activation information : Install LEAP by requesting ServiceNow Otto for ITOM from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). After installation, activate the skill from Workspaces \> LEAP \> Admin \> AI Admin Hub \> AI Skills \> Platform \> LEAP. For details, see [Activate](https://www.servicenow.com/docs/access?context=activate-aiops-leap&family=brazil&ft:locale=en-US). Note: LEAP is available in the ServiceNow Store. For details, see the following activation information. | [ ] ## Additional requirements If any additional requirements were introduced or changed for LEAP we have noted them here. {#dfrn3-leap-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Additional requirements : You should have the following dependencies installed: * ServiceNow Otto for Platform * ServiceNow Otto for Creator | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for LEAP we have noted them here. {#dfrn3-leap-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for LEAP, such as specific requirements or compliance levels. {#dfrn3-leap-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for LEAP we have noted them here. {#dfrn3-leap-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for LEAP we have noted them here. {#dfrn3-leap-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | * Drive incident resolution to measure the time to resolve incidents and enhance performance. * Promote automation culture by interpreting existing data and automating records. * Optimize resource allocation by identifying and prioritizing high impact areas. * Integrate with Red Hat Ansible to map resolution steps with Ansible playbooks and help in incident resolution for L1 agents. * Automate knowledge base article creation to help L1 agent in faster resolution of similar incidents. See [Explore](https://www.servicenow.com/docs/access?context=exploring-aiops-leap&family=brazil&ft:locale=en-US) for more information. | [ ]