--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Live Connect release notes for upgrades from Zurich to Brazil # Combined Live Connect release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Live Connect Release Notes for Upgrades from Zurich to Brazil This consolidated document outlines the key updates, features, and upgrade guidance for ServiceNow Live Connect from the Zurich to Brazil releases. It is designed to help customers prepare for and understand the enhancements and changes in Live Connect---a ServiceNow capability enabling direct, secure SQL-based access to instance data through ODBC and JDBC drivers. Show full answer Show less ## Key Features * **Direct Data Access:** Live Connect provides read-only SQL access to authorized ServiceNow tables, allowing you to query live data directly from third-party BI and analytics tools such as Power BI, Pyramid Analytics, and Tableau without the need for data export or replication. * **OAuth Authentication:** OAuth is now the recommended authentication method for all ODBC and JDBC connections, supporting FedRamp compliance and secure multi-factor authentication workflows. Basic Authentication remains supported but is being phased out. * **Product Renaming:** The product formerly known as SQL API has been renamed Live Connect across all interfaces and documentation, maintaining consistency without affecting existing integrations. * **Expanded Client Compatibility:** JDBC driver support has been enhanced to enable integration with enterprise analytics platforms like Pyramid Analytics, facilitating native SQL connectivity and advanced analytics on live data. ## Upgrade and Activation Guidance * **Pre- and Post-Upgrade Tasks:** Review and complete necessary configuration steps to migrate from SOAP-based ODBC clients (if applicable) to the REST-based Live Connect clients, especially if you have a RaptorDB Professional entitlement. * **Activation:** To activate Live Connect, the server-side plugin must be enabled on your ServiceNow instance, which requires a RaptorDB Professional entitlement. Client drivers are freely available from the ServiceNow Store but require server activation to connect. * **Access Configuration:** User accounts must be configured with appropriate access controls (egresssql) on tables to enable querying. * **Client Requirements:** ODBC and JDBC drivers must be installed on client systems to enable connectivity from BI and data analysis tools. ## Operational Considerations * **Read-Only Access:** Live Connect supports only query operations to prevent unintended modifications to ServiceNow data. * **Localization and Accessibility:** Live Connect operates independently of language settings, returning data based on the queried tables' language configurations. As a backend layer, accessibility depends on the third-party tools used to access query results. * **Browser Requirements:** There are no specific browser requirements for Live Connect; compatibility depends on the client tools used. ## Benefits for ServiceNow Customers * Seamlessly integrate ServiceNow operational data into your existing BI and analytics workflows without data duplication or synchronization overhead. * Enhance security and compliance through OAuth-based authentication supporting modern encryption and multi-factor authentication. * Leverage enhanced analytics capabilities with supported enterprise platforms, enabling interactive dashboards and advanced reporting on live ServiceNow data. * Maintain continuity with existing integrations while benefiting from improved features and naming consistency. Consolidated page of all release notes for Live Connect from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Live Connect release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Live Connect to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-liveconnect-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : ServiceNow provided customers with a free SOAP-based ODBC client. If you have an active RaptorDB Professional entitlement, you can migrate to the REST-based Live Connect client by completing the required configuration on both the server and client sides. For more information, see [Configure](https://www.servicenow.com/docs/access?context=configuring-sql-api&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Live Connect. {#dfrn3-liveconnect-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/access?context=accessing-your-servicenow-data-using-sql-api&family=australia&ft:locale=en-US) : The ServiceNow Store Live Connect enables you to access your ServiceNow instance data through ODBC and JDBC drivers. Using Live Connect, you can directly access your instance data from third-party BI tools and other data analysis applications without exporting or replicating your data. The ServiceNow Live Connect plugin uses ServiceNow web services support for a query-only interface. [Enable OAuth for Live Connect](https://www.servicenow.com/docs/access?context=enable-oauth-for-live-connect&family=australia&ft:locale=en-US) : Connect third-party ODBC and JDBC clients to ServiceNow using OAuth credentials to meet FedRamp compliance requirements and enable secure multi-factor authentication workflows. OAuth provides modern, encrypted authentication aligned with security standards and reduces credential exposure in transit. Pyramid Analytics integration : Use Pyramid Analytics as your analytics layer for ServiceNow operational data with native SQL connectivity through JDBC drivers. Build interactive dashboards and reports without data duplication and leverage advanced analytics capabilities on live data. The following features are new in this release. | | Brazil | [Enable OAuth for Live Connect](https://www.servicenow.com/docs/access?context=enable-oauth-for-live-connect&family=brazil&ft:locale=en-US) : Connect third-party ODBC and JDBC clients to ServiceNow using OAuth credentials to meet FedRamp compliance requirements and enable secure multi-factor authentication workflows. OAuth provides modern, encrypted authentication aligned with security standards and reduces credential exposure in transit. Pyramid Analytics integration : Use Pyramid Analytics as your analytics layer for ServiceNow operational data with native SQL connectivity through JDBC drivers. Build interactive dashboards and reports without data duplication and leverage advanced analytics capabilities on live data. Product renamed from SQL API to Live Connect : The product formerly known as SQL API is now called Live Connect. The product name was updated across all client-facing interfaces, documentation, installers, and connection wizards for consistency and clarity. Your existing integrations continue to work without changes. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Live Connect features. {#dfrn3-liveconnect-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Product name updated from SQL API to Live Connect : The product name was updated from SQL API to Live Connect throughout the user interface, including all menus, forms, configuration pages, and labels. The following UI changes are in this release. | | Brazil | Authentication method support : OAuth is now the recommended authentication method for all ODBC and JDBC connections. Basic Authentication continues to be supported but will be gradually phased out in future releases. Client tool compatibility : JDBC driver support was expanded to enable compatibility with Pyramid Analytics and other enterprise analytics platforms. All ODBC and JDBC-compliant tools can now connect using OAuth authentication. | [ ] ## Removed Between your current release family and Brazil, some Live Connect features or functionality were removed. {#dfrn3-liveconnect-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Live Connect features or functionality were deprecated. {#dfrn3-liveconnect-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Live Connect. {#dfrn3-liveconnect-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Live Connect is a ServiceNow feature that is available with the activation of Live Connect plugin (com.glide.rest.sqlapiserver). The ServiceNow instance requires RaptorDB Professional entitlement to activate the Live Connect server-side plugin. The Live Connect client drivers are freely available for download by anyone with a valid account to the ServiceNow Store. However, the Live Connect client would not be able to connect to the ServiceNow instance until the server-side plugin is enabled. For more information, see [Install Live Connect on your ServiceNow instance](https://www.servicenow.com/docs/access?context=install-sql-api-plugin&family=australia&ft:locale=en-US). | | Brazil | Activation information : Live Connect is a ServiceNow AI Platform capability that requires RaptorDB Professional and activation of the Live Connect plugin. Access is configured per user account (service or personal). To make tables available for querying, you must add the `egress_sql` access control to each table. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Additional requirements : You must download the SQL API ODBC and JDBC drivers on your client machine. These drivers enable your BI tools and data analysis platforms to connect to your ServiceNow data and run the Live Connect queries. You can download the ODBC and JDBC drivers from ServiceNow Store. | | Brazil | Additional requirements : * ODBC or JDBC drivers must be installed on client systems. * User accounts must be configured with appropriate table access controls. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Browser requirements : Live Connect is a backend connectivity layer with no browser-specific requirements. Browser compatibility depends on the third-party client tools used to connect to Live Connect. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Live Connect, such as specific requirements or compliance levels. {#dfrn3-liveconnect-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Accessibility information : * Live Connect is a backend connectivity layer with no direct user interface. * Accessibility of query results depends on the third-party client tools used to connect to Live Connect. | | Brazil | Accessibility information : * Live Connect is a backend connectivity layer with no direct user interface. * Accessibility of query results depends on the third-party client tools used to connect to Live Connect. | [ ] ## Localization information If there are specific localization considerations for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Localization information : Live Connect operates independently of language settings. Data returned through Live Connect reflects the language settings of the queried tables. | | Brazil | Localization information : Live Connect is operates independently of language settings. Data returned through Live Connect reflects the language settings of the queried tables. | [ ] ## Highlight information If there are specific highlight considerations for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Query your ServiceNow data directly without replicating it to external repositories or data warehouses. * Access data using read-only operations to avoid unintended changes to your ServiceNow records. Allow access only to the desired tables. * Integrate standard BI platforms such as Power BI, DBvisualizer, and other ODBC or JDBC-compatible tools directly with your ServiceNow data. * Merge your ServiceNow data with external datasets in your analytical platforms for comprehensive analysis. * Write targeted SQL queries to retrieve only the data you need, reducing network overhead on data pipeline and data transformation, and improving performance. For more information, see [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/r/api-reference/web-services/accessing-your-servicenow-data-using-sql-api.html). **Important:** Live Connect is available in the ServiceNow Store. For details, see the Activation information section of these release notes. | | Brazil | * Provides read-only SQL access to authorized tables through ODBC and JDBC drivers. * Enables direct queries from external analytics and business intelligence tools without data synchronization. * Supports OAuth authentication for secure, FedRamp-compliant connections. * Integrates with enterprise analytics platforms such as Pyramid Analytics, Power BI, and Tableau. See [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/access?context=accessing-your-servicenow-data-using-sql-api&family=brazil&ft:locale=en-US) for more information. | [ ]