--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Manufacturing Commercial Operations release notes for upgrades from Zurich to Brazil # Combined Manufacturing Commercial Operations release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Manufacturing Commercial Operations Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document guides ServiceNow customers through the key updates, new features, changes, and upgrade considerations for Manufacturing Commercial Operations (MCO) from the Zurich release family to Brazil. It helps customers prepare for the upgrade by summarizing enhancements across multiple releases and providing important pre- and post-upgrade tasks. Show full answer Show less ## New Features * **Australia Release Highlights:** * **MCO Landing Page:** Introduces role-based views for claims agents and warranty assessors, showing claims, pre-authorization requests, and key processing metrics. * **Fraudulent Claim Detection:** Anomaly-detection rules identify suspicious claims by comparing case lines to historical data, enabling auto-approval with audit trails or routing for further review. * **Product Non-Conformance Case Playbook:** The QIM playbook automates remediation planning, task creation, and assignment based on historical patterns to streamline quality issue resolution. * **ServiceNow AI Platform Tiers:** Offers three licensing tiers (Foundation, Advanced, Prime) that control access to AI capabilities, generative AI skills, and agentic workflows. * **FSM Integration:** Quality Investigation Management (QIM) now integrates with Field Service Management (FSM) to create work orders directly from quality records requiring on-site actions. * **Brazil Release Highlights:** * **Repair Pre-Authorization on Claim Cases:** Lists approved and partially approved pre-authorizations, auto-populating causal parts and details for selected repairs. * **Automatic Repair Claim Charge Validation:** Ensures repair charges conform to pre-authorization limits. * **Quality Review Meeting Scheduling:** Facilitates coordination and documentation of follow-up actions with stakeholders, preserving discussion history. * **Bulk Asset Import for Non-Conformance Cases:** Enables importing impacted assets via XLSX files, reducing manual entry when multiple assets are affected. * **Effectiveness Goals for Remediation:** Extends the Goals Framework to evaluate corrective action success over time, linking goals to remediation tasks and blocking case closure until goals are resolved. * **Enhanced Non-Conformance Case Lifecycle:** Adds capabilities for requesting more information, formal accept/reject cycles, and in-workspace communications to streamline issue resolution. * **AI-Generated Summaries:** Provides on-demand or automatic summaries for Non-Conformance and Product Quality Investigation records to reduce manual review, with caution to verify accuracy before decisions. ## Changes * **Australia:** The Now LLM Service is deprecated as the default AI model provider; a third-party large language model is now used by default for new or inactive AI assets. Existing configurations remain unchanged, and the Now LLM Service is still available for manual selection. * **Zurich and Brazil:** No changes reported. ## Activation and Requirements * **Activation:** Manufacturing Commercial Operations is available through the ServiceNow Store. Customers must request installation via the Store and can review cumulative release notes there. * **Browser Support:** The ServiceNow workspace does not support mobile devices, Internet Explorer, or the legacy Microsoft Edge. Supported browsers include Microsoft Edge based on Chromium and others listed in ServiceNow's browser support documentation. * **Accessibility:** The Zurich release introduced a dark theme option under the Coral theme to enhance readability and reduce eye strain on web and mobile. ## Additional Highlights * **Zurich Release Features:** Included capabilities for managing recall campaigns, repair claims, sales promotions, phased campaign launches, pre-authorization requests, and non-conformance and quality investigation case management, facilitating collaboration with dealers and stakeholders. * **Australia Patch 5 Update:** Rebranding of the AI experience to ServiceNow Otto®, reflecting in product names but not affecting entitlements or feature access. ## Practical Implications for ServiceNow Customers Upgrading to Brazil enhances Manufacturing Commercial Operations with advanced AI-driven fraud detection, streamlined quality investigations, improved integration with field services, and enhanced case management lifecycles. Customers can expect more automation, improved data accuracy, and better collaboration tools. Preparation should include reviewing activation steps, ensuring compatible browsers, and understanding licensing tiers to leverage AI capabilities effectively. Consolidated page of all release notes for Manufacturing Commercial Operations from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Manufacturing Commercial Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Manufacturing Commercial Operations to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-manufacturingcommercialoperations-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Manufacturing Commercial Operations. {#dfrn3-manufacturingcommercialoperations-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [MCO landing page](https://www.servicenow.com/docs/access?context=mco-landing-page&family=australia&ft:locale=en-US) : The MCO core landing page surfaces role-based views of claims, pre-authorization requests, and key processing metrics for claims agents and warranty assessors. [Summarize fraudulent claim detection](https://www.servicenow.com/docs/access?context=mco-summarize-fraudulent-claim-detection&family=australia&ft:locale=en-US) : Anomaly-detection rules scan claim case lines against historical patterns and thresholds to identify fraudulent claims, flagging inflated amounts, frequency anomalies, and suspicious submission patterns. Claims meeting approval thresholds auto-approve with audit trail recording. Claims exceeding thresholds or exhibiting anomalies route to designated reviewers for investigation and disposition. [Create a product non-conformance case using playbook](https://www.servicenow.com/docs/access?context=mco-playbook-create-non-conformance&family=australia&ft:locale=en-US) : QIM playbook enables you to create remediation action plans and access system-recommended correction actions. It automatically triages non-conformance records, assigns owners, and creates tasks based on historical patterns. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [FSM integration](https://www.servicenow.com/docs/access?context=mco-fsm-integration&family=australia&ft:locale=en-US) : QIM integrates with FSM to support quality actions that require on-site intervention. When an NC or QI record identifies a need for field verification, containment, or remediation action, you can create an FSM work order directly from within QIM. | | Brazil | Repair pre-authorization case lines on claim cases : Claim cases list approved and partially approved pre-authorization cases created for the selected repair. Selecting a pre-authorization automatically populates the causal parts and miscellaneous details. Automatic repair claim charge validation : Ensures repair claim charges conform with pre-authorization limits. Schedule a quality review meeting : Schedule a quality review meeting to coordinate follow-up actions with stakeholders. The discussion, summary, and decision history remain attached to the issue for team reference. Resolve a product non-conformance case playbook : * Import impacted assets in bulk using an XLST file instead of adding them one at a time directly from the Product Quality Investigation (PQI) or Non-Conformance (NC) workspace. Reduce manual data entry when a single issue affects multiple assets. Create an effectiveness goal : Remediation Core extends the Goals Framework with Effectiveness Goals, letting remediation teams formally evaluate whether corrective and preventive actions resolved the underlying issue over time. * Link effectiveness goals to remediation and actions. * Track goals from draft through a final outcome (Achieved, Partially Achieved, Not Achieved). * Block Product Quality Investigation closure while effectiveness goals are open. Non-Conformance case lifecycle enhancements : The NC case lifecycle supports requesting more information from submitters, running a formal accept/reject cycle for proposed corrections, and adding notes and communications directly from the workspace. These capabilities streamline resolution from start to finish. Summarize Non-Conformance and product quality investigation records with AI : Generate a summary on demand, automatically at stage transitions, or permanently at closure --- without reviewing every note and activity. This AI-generated summary may contain inaccuracies, so review it before making decisions based on its content. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Manufacturing Commercial Operations features. {#dfrn3-manufacturingcommercialoperations-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Manufacturing Commercial Operations features or functionality were removed. {#dfrn3-manufacturingcommercialoperations-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Manufacturing Commercial Operations features or functionality were deprecated. {#dfrn3-manufacturingcommercialoperations-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Manufacturing Commercial Operations. {#dfrn3-manufacturingcommercialoperations-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__58} | Release | Release notes | |-|-| | Zurich | Browser requirements : ServiceNow workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=zurich&ft:locale=en-US). | | Australia | Browser requirements : ServiceNow workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Manufacturing Commercial Operations, such as specific requirements or compliance levels. {#dfrn3-manufacturingcommercialoperations-summary__entry__66} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__82} | Release | Release notes | |-|-| | Zurich | * Create recall campaigns and claims to manage recall campaigns and streamline collaboration with dealers to resolve claims. * Create repair claims to streamline collaboration with dealers to submit and resolve claims for repairs performed under warranty. * Create sales promotions and claims to manage sales promotion campaigns and to streamline collaboration with dealers to resolve claims. * Create phases and sub phases in the recall campaign to enable the manager to launch it for selected assets, and notify the targeted dealers. * Submit pre-authorization requests to confirm whether certain parts, fees, or repairs are covered under a warranty or service contract. * Create non-conformance (NC) and quality investigation (QI) cases to capture quality problems, coordinate investigations, and collaborate with stakeholders throughout resolution. See [Explore](https://www.servicenow.com/docs/access?context=manufacturing-explore&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * Starting with Zurich Patch 12, ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Now Assist for Manufacturing Commercial Operations. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * The CSM/FSM workspace landing page surfaces assigned claims, pre-authorization requests, and dashboard widgets with claims volume and value insights. * Anomaly-detection rules enable auto-approval or flagging of repair claim case lines for human review based on eligibility thresholds and historical claim averages. * Repair claim case lines display a suggested action and reason on the panel, giving claim reviewers job-level and claim-level analysis in a single view. * QIM playbook enables creation of remediation action plans and use of system-recommended containment actions. * QIM auto-triages non-conformance records, assigns owners, and generates tasks based on historical patterns. * QIM integrates with FSM, enabling work order creation directly from NC and QI records for on-site verification, containment, or remediation action. See [Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=manufacturing-overview&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]