--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Mastercard Spoke release notes for upgrades from Zurich to Brazil # Combined Mastercard Spoke release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Mastercard Spoke Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document assists ServiceNow customers in preparing for upgrades of the Mastercard Spoke from the Zurich release family to the Brazil release family. It summarizes new features, changes, and important upgrade tasks across all relevant releases, enabling a smooth transition and maximizing the value of the Mastercard Spoke integration. Show full answer Show less ## Key Features * **Pre-arbitration and Arbitration Case Filing (Zurich release):** Dispute agents (issuers) can now create pre-arbitration cases and escalate them to arbitration, or bypass pre-arbitration to file arbitration cases directly using new Mastercard Spoke actions integrated into ServiceNow workflows. * **New Mastercard Spoke Actions Include:** Case creation and response parsing, document lookup for cases and chargebacks, status checks, case actions, claims lookup, chargeback document management, and API health checks. These actions streamline dispute management and improve operational efficiency. * **Coral Theme (Zurich release):** Introduced as the default theme for portals, web, and mobile experiences when Next Experience or Core UI is enabled. It features a fresh, brand-neutral visual style with an optional dark mode to enhance usability and reduce eye strain. ## Important Upgrade Information * **Pre- and Post-Upgrade Tasks:** Customers should carefully review and complete all necessary upgrade tasks to ensure a seamless transition to the Brazil release family. * **Activation:** Mastercard Spoke is available via the ServiceNow Store. Customers should consult activation instructions to enable the spoke correctly. * **Accessibility:** The Coral theme's dark mode supports accessibility by improving readability and reducing eye strain for users. ## Changes and Updates * No features or functionality have been removed or deprecated between Zurich and Brazil releases. * There are no updates or changes recorded for Australia and Brazil releases themselves within this upgrade path. * No additional requirements or browser-specific requirements have been introduced or changed across these releases. * No new localization considerations have been noted for these releases. ## Key Outcomes for ServiceNow Customers * Enhanced dispute resolution capabilities with streamlined pre-arbitration and arbitration case filing integrated directly into ServiceNow. * Improved user experience through the Coral theme, including a dark mode for better accessibility. * Access to a comprehensive set of Mastercard Spoke actions that facilitate real-time data exchange and embedded dispute workflows, accelerating deployment and reducing development effort. * Clear guidance on activation and upgrade tasks ensures customers can confidently plan their upgrade to the Brazil release, maximizing the capabilities of Mastercard Spoke within their ServiceNow environment. Consolidated page of all release notes for Mastercard Spoke from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Mastercard Spoke release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Mastercard Spoke to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-mastercardspoke-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Mastercard Spoke. {#dfrn3-mastercardspoke-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Pre-arbitration and arbitration case filing](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=zurich&ft:locale=en-US) : Dispute agents (issuers) can create pre-arbitration cases and escalate them to arbitration, or directly create arbitration cases by skipping pre-arbitration, using the new Mastercard spoke actions. New Mastercard Spoke actions include:{#dfrn3-mastercardspoke-summary__entry__14} | Category | Spoke actions | |-|-| | Mastercom Case Filing Management | * Create Case Request Builder * Create Case Response Parser * Look up Case Documents Request Builder * Look up Case Documents Response Parser * Look up Cases Status * Take Action on Case * Look up List of Claims | | Mastercom Chargeback Management | * Look up Chargeback Documents Request Builder * Look up Chargeback Documents Response Parser | | Health Check | Look up API Suite Health | [Table 1. Mastercard Spoke] | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Mastercard Spoke features. {#dfrn3-mastercardspoke-summary__entry__26} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Mastercard Spoke features or functionality were removed. {#dfrn3-mastercardspoke-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Mastercard Spoke features or functionality were deprecated. {#dfrn3-mastercardspoke-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Mastercard Spoke. {#dfrn3-mastercardspoke-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Important: Mastercard Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Mastercard Spoke, such as specific requirements or compliance levels. {#dfrn3-mastercardspoke-summary__entry__74} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__90} | Release | Release notes | |-|-| | Zurich | * File pre-arbitration and arbitration cases directly through Mastercard's API. * Handle tasks such as searching transactions, creating claims, and processing chargebacks, pre-arbitration, and arbitration case filings efficiently. * Enable dispute agents with real-time data exchange and embedded Mastercard dispute life cycle workflows. * Accelerate time to value with a predefined Mastercom Extended spoke that reduces development effort and speeds up deployment. See [Mastercard Spoke](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]