--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Next Experience release notes for upgrades from Zurich to Brazil # Combined Next Experience release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Next Experience Release Notes for Upgrades from Zurich to Brazil This consolidated guide helps ServiceNow customers prepare for upgrading their Next Experience from Zurich through Australia to Brazil. It summarizes new features, changes, deprecations, and important upgrade considerations across these releases, enabling a smooth transition and maximizing the benefits of the latest platform capabilities. Show full answer Show less ## New Features * **Zurich Release:** * Lazy loading for Workspace pages is enabled by default, improving page load times by dynamically loading content. * Now Assist menu can be viewed in wide mode to reduce scrolling and improve usability. * Accessibility preferences allow users to keep page alerts visible and customize alert behavior. * Usage Analytics utility menu provides analytics data to users with the appropriate role. * OpenFrame phone icon displays the number of active calls via a badge. * **Australia Release:** * In-product surveys enable collection of user feedback directly within Next Experience, with admin control to disable surveys at the instance level. * New accessibility preference to enable auto-focus on page alerts, enhancing keyboard and screen reader navigation. * Admins can create and edit application menus and modules directly from the Next Experience UI for streamlined configuration. * **Brazil Release:** No new features introduced. ## Changes * **Zurich and Australia Releases:** * **ServiceNow Otto® Rebranding:** The conversational AI platform is now named ServiceNow Otto®, offering agentic capabilities, multimodal interactions, and autonomous orchestration integrated into workflows. * **Coral Theme:** Introduced as the default theme for new portals, web, and mobile experiences, featuring brand-neutral illustrations, a modern look, and an improved dark mode to reduce eye strain. Existing customers must enable it via Theme Builder or theme tables. * **Australia Updates:** Coral theme enhancements include smoother gradients, better contrast, softer outlines, AI gradient styles, and smarter focus behavior to improve accessibility and visual appeal. * **Works with ServiceNow Badge:** Added automatically to user menus for custom-branded accounts in web and mobile experiences. * **Brazil Release:** No changes introduced. ## Deprecations * **Australia Release:** Legacy user interfaces UI11 and UI15 are deprecated and no longer supported, with no further enhancements or defect fixes. Customers are encouraged to adopt Next Experience for a modern, accessible interface. * **Zurich and Brazil Releases:** No deprecations introduced. ## Activation and Upgrade Considerations * Next Experience and Theme Builder are active by default starting with Zurich and Australia releases. * If upgrade-related issues occur, an opt-out system property can be configured before upgrading to disable Next Experience activation temporarily. * Review pre- and post-upgrade tasks carefully to ensure smooth transition. ## Browser Requirements * Internet Explorer 11 is not supported from Zurich onward. * The iOS version of Firefox is also unsupported starting with Zurich. ## Accessibility Enhancements * The Coral theme includes a dark mode option to reduce eye strain and improve readability. * New accessibility preferences allow users to keep page alerts visible until manually dismissed and to auto-focus on alerts for better keyboard and screen reader support. * Workspace lazy loading can be disabled to improve screen reader compatibility by loading the entire page at once. * Australia introduces a guided tour to help users customize accessibility preferences effectively. ## Key Outcomes for ServiceNow Customers * Improved user experience through dynamic content loading and modernized UI themes. * Enhanced accessibility features support diverse user needs and compliance requirements. * Streamlined administration with in-product menu editing and analytics tools. * Clear upgrade path with deprecation of legacy interfaces and guidance on activation. * Compatibility assurance by adhering to updated browser support policies. Consolidated page of all release notes for Next Experience from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Next Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Next Experience to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nextexperience-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Next Experience. {#dfrn3-nextexperience-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Lazy loading of Workspace pages user preference available](https://www.servicenow.com/docs/access?context=next-experience-workspace-preferences&family=zurich&ft:locale=en-US) : Control how your Workspace pages are loaded, either all at once or as needed, by using the new Workspace lazy load user preference. Lazy loading is enabled by default and displays content dynamically, reducing page load times. See the Accessibility information section for additional details. [Use the menu toggle to view the Now Assist menu in wide mode](https://www.servicenow.com/docs/access?context=using-the-next-experience-global-header&family=zurich&ft:locale=en-US) : View the Now Assist menu in wide mode to reduce the need for scrolling and truncating content. [Configure accessibility preferences](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&family=zurich&ft:locale=en-US) : Use a new accessibility preference to keep page alerts visible. See the Accessibility information section for additional details. [Usage Analytics utility menu available](https://www.servicenow.com/docs/access?context=using-the-next-experience-global-header&family=zurich&ft:locale=en-US) : Obtain usage analytic data for your applications and web pages with the Usage Analytics utility menu. The Usage Analytics menu appears for those users with the analytics_viewer role. [View the number of active calls from the OpenFrame phone icon](https://www.servicenow.com/docs/access?context=using-the-next-experience-global-header&family=zurich&ft:locale=en-US) : View the number of active calls from the numbered badge on the OpenFrame phone icon. | | Australia | [In-Product Surveys](https://www.servicenow.com/docs/access?context=in-product-surveys-overview&family=australia&ft:locale=en-US) : Collect feedback from users as they work in Next Experience. Admins can turn off surveys at the instance level. [Enable auto-focus on page alerts new accessibility preference](https://www.servicenow.com/docs/access?context=enable-auto-focus-on-page-alerts&family=australia&ft:locale=en-US) : Turn on the Enable auto-focus on page alerts preference to automatically move focus to the page alert. See the Accessibility section for details. [Next experience all menu editing](https://www.servicenow.com/docs/access?context=next-experience-all-menu-editing&family=australia&ft:locale=en-US) : Create and edit application menus and modules directly from the Next Experience UI. Admins can configure Record, List, Dashboard, and Custom page modules from a centralized, platform-native interface. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Next Experience features. {#dfrn3-nextexperience-summary__entry__18} | Release | Release notes | |-|-| | Zurich | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=zurich&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. For existing customers who upgrade to Zurich, use [Theme Builder to publish Coral theme to your instance](https://www.servicenow.com/docs/access?context=tb-apply-theme&family=zurich&ft:locale=en-US) or [add Coral theme to the Next Experience UX Parent App Theme table](https://www.servicenow.com/docs/access?context=configure-presentation-order-of-themes&family=zurich&ft:locale=en-US). Once enabled by a system administrator, Coral is available for [selection in the user's Theme preference](https://www.servicenow.com/docs/access?context=select-a-theme-in-next-experience&family=zurich&ft:locale=en-US). | | Australia | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Updated Coral theme](https://www.servicenow.com/docs/access?context=next-experience-theming&family=australia&ft:locale=en-US) : The Coral theme has been improved to enhance usability across web, mobile, and portal experiences that use Next Experience and Core UI: * A fully overhauled color system for smoother gradients and better contrast. * Softer outlines and more rounded components for a modern, accessible look. * A significantly improved dark mode with deeper blue tones for reduced eye strain. * New AI gradient styles and subtle animations to highlight intelligent features. * Smarter focus behavior that reduces visual clutter for mouse users. New Works with ServiceNow badge added to user menu : The Works with ServiceNow badge now appears in the user menu for custom-branded accounts. This applies to web and mobile experiences with Next Experience or Core UI enabled. All other branding and theme settings remain unchanged. This update applies automatically. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Next Experience features or functionality were removed. {#dfrn3-nextexperience-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Next Experience features or functionality were deprecated. {#dfrn3-nextexperience-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Starting with the Australia release, the legacy user interfaces commonly referred to as UI11 and UI15 are deprecated. These legacy UIs no longer receive enhancements, defect fixes, and will no longer be supported. Certain system features may continue to display through legacy rendering paths (for example, printer‑friendly views) and will be addressed case by case as part of ongoing platform improvements. Use the Next Experience for a modern, accessible, unified interface. For information activating Next Experience see [Activation considerations](https://www.servicenow.com/docs/access?context=next-experience-adoption-paths&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Next Experience. {#dfrn3-nextexperience-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Next Experience is a ServiceNow AI Platform feature that is active by default when the user loads or upgrades to the Zurich release. If there are known problems with turning on Next Experience on an instance, an opt-out system property can be created before upgrade. Theme Builder comes with the Next Experience and is active by default. | | Australia | Activation information : Next Experience is a ServiceNow AI Platform® feature that is active by default when the user loads or upgrades to the Australia release. If there are known problems with turning on Next Experience on an instance, an opt-out system property can be created before upgrade. Theme Builder comes with the Next Experience and is active by default. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Next Experience we have noted them here. {#dfrn3-nextexperience-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Next Experience we have noted them here. {#dfrn3-nextexperience-summary__entry__58} | Release | Release notes | |-|-| | Zurich | Browser requirements : The Zurich release doesn't support Internet Explorer 11. The iOS version of Firefox is also not supported. | | Australia | Browser requirements : The Australia release doesn't support Internet Explorer 11. The iOS version of Firefox is also not supported. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Next Experience, such as specific requirements or compliance levels. {#dfrn3-nextexperience-summary__entry__66} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. [New Accessibility preference added for page alerts](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&family=zurich&ft:locale=en-US) : Turn on the Do not auto-dismiss page alerts preference to keep page alerts visible until you manually close them. [New Workspace preference added to enhance screen reader output for your Workspace pages](https://www.servicenow.com/docs/access?context=next-experience-workspace-preferences&family=zurich&ft:locale=en-US) : A new Workspace preference lets you turn off lazy loading for workspace pages. When you turn off lazy loading, the entire page loads at once. This action improves compatibility with screen readers and provides a more consistent and reliable reading experience. | | Australia | Accessibility information : [Enable auto-focus on page alerts new accessibility preference](https://www.servicenow.com/docs/access?context=enable-auto-focus-on-page-alerts&family=australia&ft:locale=en-US) : When enabled, this preference automatically moves your keyboard focus to important alerts so you don't miss critical messages while navigating with a keyboard or screen reader. [Learn about accessibility preferences with a guided tour](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&family=australia&ft:locale=en-US) : Explore accessibility preferences with a guided tour that shows how to customize navigation, keyboard behavior, and visual themes in Next Experience. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Next Experience we have noted them here. {#dfrn3-nextexperience-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Next Experience we have noted them here. {#dfrn3-nextexperience-summary__entry__82} | Release | Release notes | |-|-| | Zurich | * Customize the visual experience of the Now Assist menu by using the new toggle to switch between standard or wide view. * Manage the visibility of page alerts with a new accessibility user preference. * Access usage analytic data for applications and web pages directly with the new Usage Analytics utility menu. See [Next Experience UI](https://www.servicenow.com/docs/access?context=next-experience-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Manage the visibility of page alerts with a new accessibility user preference. * Explore a modernized Coral theme with better contrast, rounded UI elements, improved dark mode, and AI-focused enhancements. See [Next Experience UI](https://www.servicenow.com/docs/access?context=next-experience-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]