--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Notify release notes for upgrades from Zurich to Brazil # Combined Notify release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Notify Release Notes for Upgrades from Zurich to Brazil This consolidated release note guide assists ServiceNow customers in preparing for upgrades to the Notify application from the Zurich release family through to the Brazil release. It covers new features, changes, activation, accessibility, and other relevant information to facilitate a smooth transition and maximize Notify's communication capabilities within the ServiceNow AI Platform. Show full answer Show less ## Key Features * **Subflow Transition (Zurich):** Notify workflows have transitioned from traditional workflows to subflows. Existing workflows remain supported, while new Notify plugin installations use subflows. Key Notify actions such as conference call joins, SMS sending, and call forwarding are now managed as flow actions within subflows, which can be customized in Workflow Studio. * **Advanced Notify Workflow Actions:** Introduction of advanced Input action to allow repeated Say and Play activities, and a Get Notify Number action to generate Notify numbers for voice, SMS, or both channels. * **Granular Admin Roles (Australia):** The Notify application now supports a granular admin role (notifysetupadmin) to better control feature configuration and administration. * **Coral Theme (Zurich):** The new Coral theme is the default for portals, web, and mobile experiences with Next Experience or Core UI enabled, offering a modern look with brand-neutral illustrations and an optional dark theme to enhance readability and reduce eye strain. * **SMS and Voice Channel Support (Brazil):** Notify supports SMS and voice communication channels on the ServiceNow AI Platform, enabling internal and external communication with team members, customers, and contractors. Integration with third-party providers is supported for incident resolution collaboration. ## Key Changes * Workflow activities have shifted to subflows for newer instances, improving maintainability and customization capabilities. * The Coral theme updates the user interface experience and introduces a dark mode option for better accessibility. * Granular admin roles enhance security and configuration management for Notify features. ## Activation and Requirements * Notify is activated by default as part of the ServiceNow AI Platform across Zurich, Australia, and Brazil releases. * No additional browser or system requirements changes were noted between Zurich and Brazil releases. ## Accessibility Enhancements * The Coral theme's dark mode reduces eye strain and improves readability for web and mobile users. * Reflow support allows content zoom up to 400% with automatic layout adjustment, aiding users with low vision or those using various devices or in challenging viewing conditions. ## Upgrade Considerations * Existing Notify workflows remain operational post-upgrade, but new implementations should leverage subflows for enhanced flexibility. * Administrators should review and apply granular roles to manage configuration effectively. * Leverage the new Coral theme and accessibility features to improve end-user experience. * Notify's support for SMS and voice channels enables comprehensive communication options integrated within your ServiceNow environment, useful for incident management and stakeholder engagement. Consolidated page of all release notes for Notify from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Notify release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Notify to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-notify-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : Starting with the Zurich release, Notify uses subflows instead of workflows. For existing users in Zurich, your current workflows are still supported. For new users, your Notify plugin installations use subflows. As part of this transition, the following workflow activities are available as flow actions and can be used when creating subflows: * Join conference call * Call * Send SMS * Forward call * Input * Hangup * Play * Record * Reject * Say * Forward to notify client * Queue Maintain, build, and modify your own custom subflows in Workflow Studio with subflows for new instances. The following base system workflows have been migrated to subflows: * (Re)join Conference Call * Join Conference Call with muting * Join Conference Call with SMS Your existing workflows continue to function after the upgrade. Note: All workflow-related artifacts have been moved to a new plugin, which is maintained in a support-only mode and isn't available for new installations. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Notify. {#dfrn3-notify-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Notify workflow activities](https://www.servicenow.com/docs/access?context=c_NotifyActivities&family=zurich&ft:locale=en-US) : Manage the subflows for Notify use cases with the following actions. * Input - Advanced: This action is intended for advanced scenarios where the Say and Play activity must be repeated multiple times. * Get Notify Number: This action generates a Notify number by accepting the required type as input---Voice, SMS, or both. | | Australia | [Granular admin roles in Notify](https://www.servicenow.com/docs/access?context=r_NotifyRoles&family=australia&ft:locale=en-US) : Configure the Notify application features using the granular Notify admin role (notify_setup_admin). | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Notify features. {#dfrn3-notify-summary__entry__18} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Notify features or functionality were removed. {#dfrn3-notify-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Notify features or functionality were deprecated. {#dfrn3-notify-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Notify. {#dfrn3-notify-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Notify is a ServiceNow AI Platform feature that is active by default. | | Australia | Activation information : Notify is a ServiceNow AI Platform feature that is active by default. | | Brazil | Activation information : Notify is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Notify we have noted them here. {#dfrn3-notify-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Notify we have noted them here. {#dfrn3-notify-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Notify, such as specific requirements or compliance levels. {#dfrn3-notify-summary__entry__66} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | Accessibility information : * Reflow support for Notify: Content can be zoomed up to 400% through your browser settings, with page layouts automatically transforming into a vertical, stacked view without loss of content or functionality. This enhancement helps users with low vision or who have trouble seeing web content due to monitor size, device type, poor lighting, or other situations. | [ ] ## Localization information If there are specific localization considerations for Notify we have noted them here. {#dfrn3-notify-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Notify we have noted them here. {#dfrn3-notify-summary__entry__82} | Release | Release notes | |-|-| | Zurich | * Build Notify subflows according to your requirements by using the default subflows provided in new instances. * Coral is the new default theme for Next Experience and Core UI, offering a user-friendly experience. See [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | Use the Notify granular admin role to configure Notify features. See [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | * Notify provides support for SMS and voice channels on the ServiceNow AI Platform for communicating internally with team members and externally with customers and contractors. * Use and integrate Notify with the third-party service providers as a communication channel to meet with the stakeholders to resolve the incidents. See [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=brazil&ft:locale=en-US) for more information. | [ ]