--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Now Assist for Sales CRM for Telecommunications release notes for upgrades from Zurich to Brazil # Combined Now Assist for Sales CRM for Telecommunications release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist for Sales CRM for Telecommunications Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document assists ServiceNow customers in preparing for upgrades of Now Assist for Sales CRM for Telecommunications from the Zurich release family to Brazil. It summarizes new features, changes, removals, deprecations, activation details, and additional requirements across release families, focusing on practical upgrade preparation and product enhancements. Show full answer Show less ## Key Features * **ServiceNow AI Platform Licensing Tiers (Australia Release)**: Introduces three AI licensing tiers---Foundation, Advanced, and Prime---providing graduated access to AI capabilities such as application features, generative AI skills, agentic workflows, and AI agents. * **Order Fallout AI Agent (Australia Release)**: Automates creation of fallout records tied to existing fallout types to streamline error tracking and follow-up processes. * **Move Order Voice AI Agent (Australia Release)**: Facilitates a voice-driven capture journey for move orders, collecting customer details including name, current service location, product offering, and new service address to reduce manual effort. ## Upgrade Preparation and Activation * **Pre- and Post-Upgrade Tasks**: Customers should review and complete applicable tasks before and after upgrading to the Brazil release to ensure a smooth transition. * **Activation of Now Assist Features (Australia Release)**: Now Assist features require activation via the Now Assist for Sales CRM for Telecommunications plugin, installable through ServiceNow Otto. This plugin is also available on the ServiceNow Store. * **No Updates for Brazil Release**: There are no new features, changes, removals, deprecations, or additional requirements specific to the Brazil release for this product. ## Additional Information * No updates were made regarding browser requirements, accessibility, localization, or highlight information across all releases from Zurich through Brazil. * Australia Patch 1 introduced automation enhancements for fallout record creation based on order task work notes and improved customer move order capture journeys. ServiceNow customers upgrading Now Assist for Sales CRM for Telecommunications should focus on the AI platform enhancements and automation features introduced in the Australia release while noting that the Brazil release itself does not introduce additional changes. Activation steps remain essential to enable Now Assist functionality post-upgrade. Consolidated page of all release notes for Now Assist for Sales CRM for Telecommunications from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist for Sales CRM for Telecommunications release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist for Sales CRM for Telecommunications to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Now Assist for Sales CRM for Telecommunications. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Order fallout AI agent](https://www.servicenow.com/docs/access?context=now-assist-order-fallout-somt&family=australia&ft:locale=en-US) : Automatically create fallout records mapped to existing fallout types for streamlined error tracking and follow-up. [Move Order Voice AI agent](https://www.servicenow.com/docs/access?context=now-assist-move-order-somt&family=australia&ft:locale=en-US) : Use this agent to help you create a move order capture journey by collecting details such as the customer's name, current service location, product offering, and new service address. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Now Assist for Sales CRM for Telecommunications features. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Now Assist for Sales CRM for Telecommunications features or functionality were removed. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Now Assist for Sales CRM for Telecommunications features or functionality were deprecated. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist for Sales CRM for Telecommunications. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Now Assist features are available with activation of the Now Assist for Sales CRM for Telecommunications plugin. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=australia&ft:locale=en-US). Important: Now Assist for Sales CRM for Telecommunications is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist for Sales CRM for Telecommunications we have noted them here. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist for Sales CRM for Telecommunications we have noted them here. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist for Sales CRM for Telecommunications, such as specific requirements or compliance levels. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist for Sales CRM for Telecommunications we have noted them here. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist for Sales CRM for Telecommunications we have noted them here. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * Automatically create the fallout records based on reported issues in the order task work notes. * Automate the customer move order capture journey to reduce the manual effort. See [Now Assist for Sales CRM for Telecommunications](https://www.servicenow.com/docs/access?context=somt-now-assist&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]