--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Now Assist in Document Intelligence release notes for upgrades from Zurich to Brazil # Combined Now Assist in Document Intelligence release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 11 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist in Document Intelligence Release Notes for Upgrades from Zurich to Brazil This consolidated guide provides a comprehensive overview of the features, changes, and important upgrade information for Now Assist in Document Intelligence as customers transition from the Zurich to Brazil release. It aims to help ServiceNow customers understand enhancements, feature deprecations, and configuration requirements to effectively leverage Now Assist capabilities within Document Intelligence. Show full answer Show less ## Key Features * **Document and Visual Insights AI Agent Enhancements:** The AI agent now supports recognizing and citing multiple attachments and can upload files, extract information without predefined use cases, and display results in a dedicated document view. Customers can select language models (LLMs) for processing documents and images, though the Now LLM Service is excluded from LLM selection. * **Integration with AI Skill Kit:** Document and visual intelligence features enable creating skills for data extraction, question answering, and summarization. These capabilities are unified into a single "Extract information from documents" skill, simplifying setup and review processes. * **Model Provider Flexibility:** Customers can choose AI model providers at the use case level, including new options like Google Gemini and AWS Claude alongside Azure OpenAI. * **Improved Security:** Enhanced access control lists (ACLs) allow running AI agents with distinct user privileges, improving security governance for AI workflows. * **Operational Sustainability Support:** Extraction of ESG-related invoice information aids compliance and sustainability risk management initiatives. * **Usability and UI Updates:** Introduction of the Coral theme with dark mode improves user interface experiences across portals and mobile. The extraction review panel now labels data consistently as "Extracted data." * **Expanded Language and File Support:** OCR models support multiple languages including Simplified Chinese and Japanese. DOCX file formats are supported with increased document page and file size limits to accommodate larger files. * **Licensing and Product Tiers:** The ServiceNow AI Platform offers three tiers (Foundation, Advanced, Prime) providing access to AI features based on license level. ## Key Changes * **Default Activation of Skills:** Designated Now Assist skills are now turned on by default for new customers and unconfigured skills on upgrades. * **Updated Usage Measurement:** AI usage tracking shifted to a 365-day burn-down model resetting at contract anniversary. * **Increased File and Page Limits:** Attachment summarization file size limit increased from 10MB to 20MB; page count restrictions adjusted to support larger documents depending on image mode settings. * **Consolidated AI Agent Tools:** Tools supporting the document and visual insights AI agent have been unified to enhance performance. * **Role-Based Security Enhancements:** Agentic workflows and AI agents require explicit role configurations to ensure secure execution. * **Skill Merging and Unified Review:** Document data extraction and document Q\&A skills merged into a single skill, allowing agents to review fields, tables, and questions in one interface. ## Deprecations and Removals The Document extraction and Document Q\&A skills were removed as separate entries from the AI Admin Hub console, replaced by the merged "Extract information from documents" skill. No other feature removals or deprecations were noted for the Brazil release. ## Pre- and Post-Upgrade Considerations * Review and complete recommended pre- and post-upgrade tasks before transitioning to Brazil. * Ensure installation of the Document Intelligence application (sndocintel) and at least one Now Assist product to enable functionality. * Configure necessary roles for agentic workflows and AI agents to maintain secure operation post-upgrade. * Activate Now Assist plugins available from the ServiceNow Store to enable Now Assist in Document Intelligence features. ## Accessibility and Localization * The Coral theme includes a dark mode option to improve accessibility by reducing eye strain. * Multi-language support enables processing files containing multiple languages, including Chinese and Japanese text. ## What Customers Can Expect Upgrading to the Brazil release brings enhanced AI-driven document processing capabilities with better performance, security, and usability. Customers will benefit from more flexible AI model selection, unified skills for document data extraction and Q\&A, and improved handling of larger and multilingual documents. Default skill activation streamlines setup for new and upgrading customers, while refined role management and usage tracking provide improved governance and operational insight. Consolidated page of all release notes for Now Assist in Document Intelligence from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist in Document Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist in Document Intelligence to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistindocumentintelligence-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Now Assist in Document Intelligence. {#dfrn3-nowassistindocumentintelligence-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=zurich&ft:locale=en-US) : The document and visual insights AI agent can recognize and provide citations for multiple attachments. [Open document in a new tab](https://www.servicenow.com/docs/access?context=set-up-use-case-for-now-assist-document-intelligence&family=zurich&ft:locale=en-US) : View a test document in a larger workspace on a separate browser tab during use case setup. [Image captioning in Knowledge Center](https://www.servicenow.com/docs/access?context=knowledge-center&family=zurich&ft:locale=en-US) : Extract information from images to support accessibility captioning in knowledge base articles. [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=zurich&ft:locale=en-US) : Leverage features that enable you to use the document and visual insights AI agent with selected LLMs to upload files, extract information without a predefined use case, and display results in a dedicated document view. * Select an LLM for the AI agent to use when processing documents and images. * Now LLM Service is not an available option for LLM selection. * Prompt the AI agent to upload a file to process. * View the results of the AI agent actions in a document view screen. [Document Intelligence for AI Skill Kit](https://www.servicenow.com/docs/access?context=add-document-intelligence&family=zurich&ft:locale=en-US) : Use document and visual intelligence to leverage extraction, question answering, and summarization capabilities for a skill created with AI Skill Kit. [Language model selection](https://www.servicenow.com/docs/access?context=languages-supported-now-assist-document-intelligence&family=zurich&ft:locale=en-US) : Select the language for a use case to help the optical character recognition (OCR) model to detect text in the document and image files. [Image mode selection for use cases](https://www.servicenow.com/docs/access?context=set-up-use-case-for-now-assist-document-intelligence&family=zurich&ft:locale=en-US) : Turn on image mode to process images more efficiently for use cases that use a multimodal AI model. [Model provider flexibility at the use case level](https://www.servicenow.com/docs/access?context=llms-now-assist-document-intelligence&family=zurich&ft:locale=en-US) : Choose a model provider at the use case level, including a Now Assist default option that uses the instance-level model selected in AI Control Tower. [Information extraction for Operational Sustainability Risk Management](https://www.servicenow.com/docs/access?context=filter-citations-and-authority-documents-for-esg&family=zurich&ft:locale=en-US) : Extract ESG-related information from invoices to support Operational Sustainability Risk Management initiatives and regulatory compliance. [Improved security for the document and visual insights AI agent](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=zurich&ft:locale=en-US) : Enable access control lists (ACLs) to improve the security for the document and visual insights AI agent. ACLs provide you with the capability to run AI agents and agentic workflow executions either as a dynamic user or an AI user.The document and visual insights AI agent and its skills are classified as a worker or helper agent. A worker can act as an AI user with different privileges than the human user. A helper only has the privileges of a human user. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. | | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=australia&ft:locale=en-US) : The document and visual insights AI agent can recognize and provide citations for multiple attachments. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Now Assist in Document Intelligence features. {#dfrn3-nowassistindocumentintelligence-summary__entry__18} | Release | Release notes | |-|-| | Zurich | [Updated banner in the extraction review panel](https://www.servicenow.com/docs/access?context=document-intelligence-workspace-with-now-assist&family=zurich&ft:locale=en-US) : Changed the label in the extraction review panel banner from Document Q\&A to Extracted data. [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=zurich&ft:locale=en-US) : Tools used by the document and visual insights AI agent are consolidated to improve performance. [Changes to limitations](https://www.servicenow.com/docs/access?context=now-assist-document-intelligence-limitations&family=zurich&ft:locale=en-US) : The file size limit for uploading a file using the attachment summarization feature is changed from 10MB to 20MB. [Document Intelligence for AI Skill Kit](https://www.servicenow.com/docs/access?context=add-document-intelligence&family=zurich&ft:locale=en-US) : The document and visual intelligence capabilities used to leverage extraction, question answering, and summarization capabilities for skills created with AI Skill Kit are available to users with the appropriate role(s). [Now Assist in Document Intelligence skills are now turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading: Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Changes to limitations](https://www.servicenow.com/docs/access?context=now-assist-document-intelligence-limitations&family=zurich&ft:locale=en-US) : The page count limit decreases to 20 pages per file for an extraction based on a use case with a table defined. [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add. [Usability changes for the Extract information from documents skill](https://www.servicenow.com/docs/access?context=docintel-exploring-now-assist&family=zurich&ft:locale=en-US) : Various features for the Extract information from documents skill are updated to unify the experience for data extraction and document Q\&A. * The Extract information from documents skill has been added to the list of Platform skills in the AI Admin Hub console to incorporate both the Document extraction and the Document Q\&A skills. * In the use case setup, the panel for defining a field displays the options for Field, Question, and Table. * Table columns defined for a use case are displayed in a group in the fields list on the use case page. * The Document Intelligence workspace displays the fields, tables, and questions in the same review panel. [Merged skills](https://www.servicenow.com/docs/access?context=now-assist-document-extraction&family=zurich&ft:locale=en-US) : Document data extraction and document Q\&A capabilities are available in a single Extract information from documents skill. * The Extract information from documents skill is available in the list of Platform skills in the AI Admin Hub console. * Data extraction and document Q\&A capabilities can be set up for the same use case. * Agents can review the AI predictions for the fields, tables, and questions in the same task. [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=zurich&ft:locale=en-US) : Leverage added tools that enable the AI agent to display the extracted data and to look up existing use cases or create use cases based on descriptions and document attachments. [Changes to limitations](https://www.servicenow.com/docs/access?context=now-assist-document-intelligence-limitations&family=zurich&ft:locale=en-US) : The limitations set for Now Assist in Document Intelligence properties are updated to support processing larger documents. * DOCX files are supported for information extraction. * The page count limit is 200 pages per file If image mode is turned off for the use case. If image mode is turned on, the page count limit is 10 pages per file. * The file size limit is 20 MB. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | [Updated banner in the extraction review panel](https://www.servicenow.com/docs/access?context=document-intelligence-workspace-with-now-assist&family=australia&ft:locale=en-US) : Changed the label in the extraction review panel banner from Document Q\&A to Extracted data. [Now Assist in Document Intelligence skills are now turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=australia&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading: Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=australia&ft:locale=en-US) : Tools used by the document and visual insights AI agent are consolidated to improve performance. [Changes to limitations](https://www.servicenow.com/docs/access?context=now-assist-document-intelligence-limitations&family=australia&ft:locale=en-US) : The file size limit for uploading a file using the attachment summarization feature is changed from 10MB to 20MB. [Add a tool](https://www.servicenow.com/docs/access?context=add-a-tool&family=australia&ft:locale=en-US) : Document and visual intelligence capabilities used to leverage extraction, question answering, and summarization for skills created with AI Skill Kit is available to users with the appropriate role(s). | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Now Assist in Document Intelligence features or functionality were removed. {#dfrn3-nowassistindocumentintelligence-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Now Assist in Document Intelligence features or functionality were deprecated. {#dfrn3-nowassistindocumentintelligence-summary__entry__34} | Release | Release notes | |-|-| | Zurich | * The Document extraction skill has been removed from the list of Platform skills in the AI Admin Hub console. * The Document Q\&A skill has been removed from the list of Platform skills in the AI Admin Hub console. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist in Document Intelligence. {#dfrn3-nowassistindocumentintelligence-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available: * For more information, see [Configure](https://www.servicenow.com/docs/access?context=docintel-configuring-now-assist&family=zurich&ft:locale=en-US). Important: Now Assist in Document Intelligence is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Now Assist features are available with activation of any Now Assist plugin from the ServiceNow Store. The following plugins are available: * For more information, see [Configure](https://www.servicenow.com/docs/access?context=docintel-configuring-now-assist&family=australia&ft:locale=en-US). Important: Now Assist in Document Intelligence is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist in Document Intelligence we have noted them here. {#dfrn3-nowassistindocumentintelligence-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Additional requirements : Now Assist in Document Intelligence requires the installation of the Document Intelligence application (sn_docintel) and at least one Now Assist product. | | Australia | Additional requirements : Now Assist in Document Intelligence requires the installation of the Document Intelligence application (sn_docintel) and at least one Now Assist product. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist in Document Intelligence we have noted them here. {#dfrn3-nowassistindocumentintelligence-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist in Document Intelligence, such as specific requirements or compliance levels. {#dfrn3-nowassistindocumentintelligence-summary__entry__66} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist in Document Intelligence we have noted them here. {#dfrn3-nowassistindocumentintelligence-summary__entry__74} | Release | Release notes | |-|-| | Zurich | Localization information : **Zurich Patch 1** [Support for files in multiple languages](https://www.servicenow.com/docs/access?context=languages-supported-now-assist-document-intelligence&family=zurich&ft:locale=en-US) : Process files with text in multiple languages, including Simplified Chinese and Japanese. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist in Document Intelligence we have noted them here. {#dfrn3-nowassistindocumentintelligence-summary__entry__82} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * View citations for multiple attachments using the document and visual insights AI agent. * Create skills with data extraction, question answering, and summarization capabilities using document and visual intelligence in Now Assist Skill Kit. * Now Assist in Document Intelligence skills are now turned on by default. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * View a test document in a larger workspace on a separate browser tab during use case setup. * Use the document and visual insights AI agent to upload files, extract information without a predefined use case using a selected LLM, and display the results in a dedicated document view. * Additional role configuration required for agentic workflows and AI agents included with your applications. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Leverage document data extraction and document Q\&A capabilities in a single Extract information from documents skill. * Create skills with data extraction, question answering, and summarization capabilities by using document and visual intelligence in AI Skill Kit. * Choose the language for a use case to help the optical character recognition (OCR) model better detect the text to extract from your files. * Extract information from files with text written in Simplified Chinese or Japanese. * Extract information from documents for Operational Sustainability Management (Operational Sustainability Risk Management) workflows. [Early Availability](https://www.servicenow.com/docs/access?context=zurich-all-other-fixes&family=zurich&ft:locale=en-US) * Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. See [Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * Now Assist in Document Intelligence skills are now turned on by default. [Early Availability](https://www.servicenow.com/docs/access?context=australia-all-other-fixes&family=australia&ft:locale=en-US) * View citations for multiple attachments using the document and visual insights AI agent. * Create skills with data extraction, question answering, and summarization capabilities using document and visual intelligence in Now Assist Skill Kit. See [Now Assist in Document Intelligence (Legacy)](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]