--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Operational Sustainability Management release notes for upgrades from Zurich to Brazil # Combined Operational Sustainability Management release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Operational Sustainability Management Release Notes for Upgrades from Zurich to Brazil This consolidated release note summary provides ServiceNow customers with detailed information on Operational Sustainability Management (OSM) updates from the Zurich through to the Brazil release versions. It is designed to assist customers in preparing for upgrades by summarizing new features, changes, activation instructions, and other relevant upgrade considerations. Show full answer Show less ## New Features in Brazil Release * **Historical Data for Metrics:** With GRC: Metrics version 23.1.2, you can create historical metric data for both manual and automated metrics by selecting a historical start date. This enables backfilling metric data, metric tasks, and campaign cycles for active campaigns, enhancing trend analysis and reporting accuracy. ## Changes in Brazil Release * **Enhanced Document Designer:** Document Designer version 23.0.3 allows creation of HTML-based scripted columns for dynamic content blocks in reports, improving report customization. * **Framework and Regulatory Content Updates:** Unified Content Management version 23.0.4 delivers updated framework and regulatory content automatically, reducing manual upgrade dependencies. * **Threshold Rating Recalculation:** GRC: Metrics 23.1.2 automatically recalculates threshold ratings and breach status when thresholds are edited, deleted, or when metric data tasks change state, ensuring up-to-date risk assessments and data accuracy. ## Activation Information Operational Sustainability Management is available for installation via the ServiceNow Store. Customers should request the application through the store to activate OSM features. The store also provides cumulative release notes and version history for all apps. ## Additional Important Highlights * Support for estimated data entry methods when actual data is unavailable, improving data completeness. * Introduction of review processes for automated metric definitions to enhance data governance. * Integration of real-time energy consumption data from DEX into the ESG Sustainable IT Dashboard for improved sustainability reporting accuracy. * Capabilities to track and reuse disclosure narratives, facilitating consistent ESG communications. * Direct creation and synchronization of claims from Microsoft Word using the Microsoft 365 plugin, streamlining ESG reporting workflows. * Enhanced entity-based access controls for metrics and metric data, strengthening data security and access granularity. * Audit tracking for emission factor tables to ensure compliance and traceability of changes. * Removal of unit restrictions between calculated metric definitions and emission factors, enabling greater flexibility in emissions calculations. * Configurability to specify default operand values in calculated metric definitions, avoiding calculation errors due to missing data. * Option to rename metric definitions and cascade those changes to child metrics and associated data tasks, simplifying metric management. ## Upgrade and Usage Considerations No updates or changes were noted for browser requirements, localization, accessibility, or additional prerequisites from Zurich through Brazil releases. Customers are encouraged to review pre- and post-upgrade tasks to ensure a smooth transition to the Brazil release. ## Key Outcomes for ServiceNow Customers * Streamlined sustainability data collection and management across the organization. * Improved monitoring of sustainability performance with configurable metrics, thresholds, campaigns, and workflows. * Enhanced data quality and reporting accuracy through automation, integrations, and AI capabilities. * Centralized governance supporting compliance with sustainability reporting and disclosure requirements. Consolidated page of all release notes for Operational Sustainability Management from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Operational Sustainability Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Operational Sustainability Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-operationalsustainabilitymanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Operational Sustainability Management. {#dfrn3-operationalsustainabilitymanagement-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | [Historical data for metrics](https://www.servicenow.com/docs/access?context=historical-data-generation-for-metrics&family=brazil&ft:locale=en-US) : With GRC: Metrics version 23.1.2, you can create historical data for past periods on manual and automated metrics. When you create historical data, the system generates metric definition data, metric data and metric data tasks from the historical start date up to the most recent completed period. If the metric belongs to an active, published campaign, the system also creates campaign cycles for those periods. To create historical data, select the Create historical data option on a metric and enter a historical start date. The records are generated during the next metric data run or when you execute the associated metric definition. The new historical records start in the following states:{#dfrn3-operationalsustainabilitymanagement-summary__entry__19} | Record | Manual metric | Automated metric | |-|-|-| | Metric data | Pending | Pending, or Completed when no task is created | | Metric data task | New | In progress | | Campaign cycle (campaign-enabled metrics only) | Data collection | Data collection | [Table 1. Initial states of historical records] | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Operational Sustainability Management features. {#dfrn3-operationalsustainabilitymanagement-summary__entry__30} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | [Enhanced content generation in Document Designer](https://www.servicenow.com/docs/access?context=configure-data-columns&family=brazil&ft:locale=en-US) : With Document Designer version 23.0.3, you can create HTML-based scripted columns for content blocks in your reports. [Framework and regulatory content updates](https://www.servicenow.com/docs/access?context=esg-content-accelerator&family=brazil&ft:locale=en-US) : With Unified Content Management version 23.0.4, you receive updated framework and regulatory content without waiting for application upgrades. [Threshold rating recalculation](https://www.servicenow.com/docs/access?context=thresholds-for-metrics&family=brazil&ft:locale=en-US) : With GRC: Metrics version 23.1.2, threshold ratings and breach status are recalculated when you edit a threshold, delete a threshold, reopen a metric data task, or move it to the Estimated state. Ratings also update when you save or override a metric data value. | [ ] ## Removed Between your current release family and Brazil, some Operational Sustainability Management features or functionality were removed. {#dfrn3-operationalsustainabilitymanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Operational Sustainability Management features or functionality were deprecated. {#dfrn3-operationalsustainabilitymanagement-summary__entry__46} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Operational Sustainability Management. {#dfrn3-operationalsustainabilitymanagement-summary__entry__54} | Release | Release notes | |-|-| | Zurich | Activation information : Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Operational Sustainability Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | Activation information : Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Operational Sustainability Management we have noted them here. {#dfrn3-operationalsustainabilitymanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Operational Sustainability Management we have noted them here. {#dfrn3-operationalsustainabilitymanagement-summary__entry__70} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Operational Sustainability Management, such as specific requirements or compliance levels. {#dfrn3-operationalsustainabilitymanagement-summary__entry__78} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Operational Sustainability Management we have noted them here. {#dfrn3-operationalsustainabilitymanagement-summary__entry__86} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Operational Sustainability Management we have noted them here. {#dfrn3-operationalsustainabilitymanagement-summary__entry__94} | Release | Release notes | |-|-| | Zurich | * Enable organizations to provide estimated data using pre-defined methods like average when actual data isn't available. * Enhance data accuracy and governance by adding a review process for automated metric definitions. * Integrate real-time energy consumption data from DEX into the ESG Sustainable IT Dashboard for more accurate and reliable sustainability reporting, especially for desktops and laptops. * Enabled tracking and reusing narratives or statements for disclosures, making it easy to highlight specific achievements or commitments. * Enable creating claims directly from Microsoft Word to ServiceNow via the Microsoft 365 plugin. * Use enhanced entity-based access for metric definitions, metrics, metric data tasks, and metric data, enhancing data security and granular access control. * Create and synchronize claims automatically when uploading disclosures from Word via the ServiceNow add-in. This streamlines ESG reporting and confirming traceability across templates. * Avoid calculation inconsistencies caused by missing operand values. The Calculated Metric Definition Settings table enables specifying default values for operands, confirming smooth execution and flexible configuration. * When renaming a metric definition, there's an option to apply the updated name to its child metrics and their associated metric data tasks. * Enabled audit tracking for emission factor tables and all changes are automatically logged for compliance and traceability. * Removed the unit restrictions between calculated metric definitions and emission factors, enabling any emission factor to be applied regardless of unit. See [Environmental, Social, and Governance Management (formerly Environmental, Social, and Governance)](https://www.servicenow.com/docs/access?context=esg-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | * Streamline sustainability data collection, management, and reporting across your organization. * Monitor sustainability performance using configurable metrics, thresholds, campaigns, and workflows. * Improve data quality and reporting accuracy through automation, integrations, and AI-powered capabilities. * Support sustainability reporting and disclosure requirements with centralized governance and data management. See [Environmental, Social, and Governance Management (formerly Environmental, Social, and Governance)](https://www.servicenow.com/docs/access?context=esg-landing-page&family=brazil&ft:locale=en-US) for more information. | [ ]