--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Process Mining release notes for upgrades from Zurich to Brazil # Combined Process Mining release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Process Mining Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document provides ServiceNow customers with a comprehensive view of Process Mining enhancements, changes, deprecations, and activation details from the Zurich through Brazil releases. It supports preparation for upgrades by summarizing new features, changes, and important upgrade considerations, with specific guidance for customers moving to the Brazil release. Show full answer Show less ## Key Features * **Zurich Release Enhancements:** * Opportunity Details Page: Offers AI-generated highlights to identify key drivers behind process patterns, accelerating decision-making and prioritization. * Idle Time Analysis: Tracks waiting times for case assignments to agents, identifying bottlenecks and improving workflow coordination. * Touchpoint Analysis: Analyzes human involvement in processes to optimize performance and reduce operational costs. * Enhanced Data Security: Projects can be marked as restricted, limiting data access to project owners and shared users only. * Project Sharing: Share Process Optimization projects via persistent links that remain valid after updates. * Simplified Automation and CIM Requests: Mandatory fields are pre-populated to speed up request creation. * Integration with ServiceNow Playbook: Export up to five process routes for further refinement and automation in Playbook, enabled by Now Assist. * **Australia Release Enhancements:** * Parallel Processing for Playbook Data: Enables detailed performance evaluations and optimization of Playbooks. * Improved Filters and Rule-Based Findings: Enhanced process step filters and automated findings unlock new use cases and better optimization. * Intent and Activity Analysis via Now Assist: Summarizes agent tasks and sequences to identify improvement areas. * Agentic AI Logs Mining: Create Process Mining projects using AI log data with dedicated templates. * Integration with Task Mining: Gain insights on user workstation activities to identify inefficiencies and automation opportunities. * New Automated Findings: Detect patterns such as extreme duration or touchpoints in process steps to identify improvement opportunities. * Multidimensional Project Filtering: Allows filtering based on child breakdowns and variants for easier analysis. * Security Operations Evaluation Project: Provides targeted insights on incidents with automated indicators for quick identification of improvement areas. * Platform Analytics Workspace Views: Enables filtering of activities to focus on relevant problem areas, supporting multidimensional maps. * **Brazil Release Enhancements:** * Meter-Based Usage Guardrails: Configure table-level controls and mandatory filters to manage entitlement usage and prevent overage charges. * Enhanced Playbook Projects: Configure breakdowns by trigger records, filter executions by recency, view execution-time histograms, and compare variants for performance optimization. * Improved Evaluation Project Experience: Access evaluation projects with guided onboarding and scoped personal projects for HR and Security Operations users without administrator impersonation. * AI-Assisted Process Configuration: Generate and apply suggested process configuration fields with AI support, including mapping states to stakeholder responsibilities. * Launch Process Mining from Any Workspace: Create Process Mining projects directly from record lists in any ServiceNow workspace for streamlined workflow. * Project Sharing with Edit Rights: Share projects with view or edit permissions, allowing collaborators to modify but not share or delete projects. * Contextual Task Mining Project Names: Task Mining projects include relevant triggering node or opportunity names for easier identification. * Template Creation and Management: Support multiple templates per table for diverse use cases. * Preset Filters for Transitions: Simplify filter creation with quick starter options in Analyst Workbench. * New System Properties: Added properties to control metered usage and workspace navigation visibility. ## Changes * Automated finding names were updated in Australia to include "Transition" for clarity (e.g., Slow duration (Transition)). * Role names changed to replace "optimization" with "mining" for consistency (e.g., snprocessoptimizationadmin renamed to snprocessminingadmin). * In Brazil, content packs now auto-activate when the corresponding application plugin and table are present, covering ITSM, CSM, HR, Security, and more. ## Deprecations * Australia: The now.assist.creator role is no longer required for Now Assist access with Creator Pro Plus, but enabling Process Mining skill and project access remain necessary. * Australia: Automation Discovery is deprecated; it will be hidden and not installed on new instances but supported through Australia release. * Brazil: Two APIs (promin.api.allownorolemining and promin.api.autoshareprojectwithcreator) are deprecated. ## Activation and Requirements * Process Mining is available by default in Zurich, Australia, and Brazil releases. * No new additional requirements, browser requirements, accessibility, or localization changes were introduced across these releases. ## Practical Benefits for ServiceNow Customers Consolidated page of all release notes for Process Mining from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Process Mining release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Process Mining to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-processmining-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Process Mining. {#dfrn3-processmining-summary__entry__10} | Release | Release notes | |-|-| | Zurich | [Opportunity details page](https://www.servicenow.com/docs/access?context=opportunity-details&family=zurich&ft:locale=en-US) : Generate highlights to surface key drivers behind process patterns that accelerate decision-making and prioritization of process changes on the Opportunity details page. This page provides the detailed context of every improvement opportunity. It uses Now Assist to help generate highlights. [Idle time analysis](https://www.servicenow.com/docs/access?context=idle-time-analysis&family=zurich&ft:locale=en-US) : Analyze where cases are waiting to be assigned to agents by tracking and analyzing the time during which the case is assigned to a team but not yet to an agent. Idle time analysis helps identify inefficiencies, such as delays in task assignment or workflow bottlenecks, and helps improve coordination and reduce waiting time within processes. Idle time analysis must be configured in the process configuration. [Touchpoint analysis](https://www.servicenow.com/docs/access?context=touchpoint-analysis&family=zurich&ft:locale=en-US) : Identify where and how human involvement occurs in a process by using touchpoint analysis. Analyzing the fields that involves human involvement helps you improve your processes, enhancing performance and reducing operational costs. Touchpoint analysis enables you to analyze the workload of transitions and cases. Touchpoint analysis must be configured in the process configuration. [Enhanced data security](https://www.servicenow.com/docs/access?context=set-objectives&family=zurich&ft:locale=en-US) : Mark a project as restricted to help protect sensitive data and avoid security breaches. Restricted project data is available only to the owner and the users with whom the project is shared. [Share a Process Optimization project](https://www.servicenow.com/docs/access?context=share-project&family=zurich&ft:locale=en-US) : Share projects through a link that remains unchanged even when the project is updated and remined. [Creation of automation requests and CIMs simplified](https://www.servicenow.com/docs/access?context=submit-automation-idea&family=zurich&ft:locale=en-US) : When creating an automation or Continual Improvement Management (CIM) request from Process Mining, mandatory fields are pre-populated, reducing friction and accelerating time-to-action. [Process Mining integrated with ServiceNow playbook](https://www.servicenow.com/docs/access?context=analyst-workbench-dashboard&family=zurich&ft:locale=en-US) : Process Mining has been integrated with ServiceNow playbook. After analyzing and identifying a process for improvement, export the process to playbook and add subflows or triggers to analyze and refine the flow. Use the Playbooks icon on the Process Mining Analyst Workbench to export up to 5 routes of a project to ServiceNow playbook. This feature is enabled by Now Assist. | | Australia | [Parallel processing for playbook data introduced](https://www.servicenow.com/docs/access?context=export-to-playbook&family=australia&ft:locale=en-US) : Analyze ServiceNow Playbooks, including their stages and individual activities using Process Mining. This capability enables Playbook authors and business process owners to do performance evaluations and optimize Playbooks. [Process Step filter (Previously Transition filter) \& Rule-based Findings enhanced](https://www.servicenow.com/docs/access?context=rule-based-builder&family=australia&ft:locale=en-US) : Unlock new use cases and drive better process optimization outcomes through the enhanced process step filter and rule-based findings. [Intent and Activity analysis available with Now Assist](https://www.servicenow.com/docs/access?context=now-assist&family=australia&ft:locale=en-US) : Efficiently summarize (human) agent tasks and their sequence in relation to problem types so you can pinpoint areas for improvement and take concrete actions to optimize your processes. [Mine Agentic AI logs](https://www.servicenow.com/docs/access?context=set-objectives&family=australia&ft:locale=en-US) : Create a Process Mining project on Agentic AI data logs by selecting the designated source from a readily available template. [Integration with Task Mining](https://www.servicenow.com/docs/access?context=task-mining&family=australia&ft:locale=en-US) : Gain insights on the time the workstation users spend and how they accomplish tasks by analyzing their activities. Uncover inefficiencies, standardize best practices, and identify automation opportunities. You can create a Task Mining project from Opportunity details page and Analyst workbench of Process Mining. [New automated findings introduced](https://www.servicenow.com/docs/access?context=automated-findings&family=australia&ft:locale=en-US) : Use the following automated findings to identify improvement opportunities where records follow specific patterns: * Extreme duration (Node): Identifies patterns where records stay in a step for a significantly longer duration than usual * High touchpoints (Node): Identifies patterns where a group of records in a step gets updated more often compared to another group to progress to any next step. * Extreme touchpoints (Node): Identifies patterns where a step requires unusually large number of record updates than the normal range to progress to any next step. * Slow duration (Node): Identifies patterns where a group of records stays longer in a step than the average duration of another group. [Multidimensional projects filters](https://www.servicenow.com/docs/access?context=filter-project&family=australia&ft:locale=en-US) : Make analysis easier by filtering multidimensional projects based on child breakdowns and variants as a substitute for filtering on child attributes. [Evaluation project for security operations available](https://www.servicenow.com/docs/access?context=evaluation-security&family=australia&ft:locale=en-US) : Try out an evaluation project for security incidents, which can provide improvement opportunities based on assignment group changes, time analysis, priority escalations, and automated indicators such as repeated states and assignment groups. You can target a maximum of 3.6K records that have been closed in the last seven days. [Introduced views to the Platform Analytics workspace for Process Mining](https://www.servicenow.com/docs/access?context=analyst-workbench-dashboard&family=australia&ft:locale=en-US) : Display specific activity definitions within the Platform Analytics workspace for Process Mining using views. When working with graphs that contain multiple activity definitions, views help filter the map to show only activities relevant to the problem being analyzed. [Multidimensional maps are supported on the Opportunity details page and Platform Analytics components](https://www.servicenow.com/docs/access?context=opportunity-details&family=australia&ft:locale=en-US) : Quickly analyze process maps with multiple tables through multidimensional maps on the Opportunity details page and Platform Analytics component of Process Mining. | | Brazil | [Meter-based usage guardrails and controls introduced](https://www.servicenow.com/docs/access?context=meter-based-guardrails&family=brazil&ft:locale=en-US) : Configure table-level guardrails and mandatory filters to control entitlement usage and prevent unexpected overage charges. Projects with configured guardrails are automatically validated, capped, or flagged before mining starts. [Process Mining for Playbooks enhanced](https://www.servicenow.com/docs/access?context=playbook-project&family=brazil&ft:locale=en-US) : Playbook projects are enhanced: * to configure and analyze breakdowns based on the trigger record of a playbook * to filter playbook executions by recency to focus on current performance trends * to view execution-time histograms for each activity and phase to identify performance patterns and outliers * to compare playbook variants on overall and per-activity efficiency [Evaluation project experience improved](https://www.servicenow.com/docs/access?context=evaluate-pm&family=brazil&ft:locale=en-US) : Explore evaluation projects directly from the Process Mining workspace landing page, with guided onboarding that highlights key areas of the interface and suggests where to start exploring. Human Resources and Security Operations users get personal evaluation projects scoped to their own data access, so no administrator impersonation is required. [AI-assisted process configuration](https://www.servicenow.com/docs/access?context=gen_process_config_ai&family=brazil&ft:locale=en-US) : Generate process configuration field values with AI directly from the process configuration header, then review, select, and confirm the suggested fields before applying them. Map states to stakeholder responsibilities with AI in the Process details step. [Launch Process Mining from any ServiceNow workspace](https://www.servicenow.com/docs/access?context=list-proj-crt&family=brazil&ft:locale=en-US) : Create a Process Mining project directly from a list of records from any ServiceNow workspace. [Project sharing with edit rights](https://www.servicenow.com/docs/access?context=share-project&family=brazil&ft:locale=en-US) : Share a project with other users as Can view or Can edit. Users with edit rights can modify the project definition and perform mining, but can't share or delete the project. [Contextual Task Mining project names](https://www.servicenow.com/docs/access?context=task-mining-naming&family=brazil&ft:locale=en-US) : Task Mining projects launched from Process Mining include the triggering node or improvement opportunity name in the project name, making it easier to distinguish between multiple task mining projects. [Template creation and management introduced](https://www.servicenow.com/docs/access?context=pm_templates&family=brazil&ft:locale=en-US) : Create multiple templates per table to support several distinct use cases instead of one generic configuration. [Preset filters for transitions introduced](https://www.servicenow.com/docs/access?context=filter-auto&family=brazil&ft:locale=en-US) : Create filters from the available filters after selecting the Select quick starter from Process steps in Analyst workbench. This makes the process of creating filters easier and faster. [Three new system properties added](https://www.servicenow.com/docs/access?context=po-properties&family=brazil&ft:locale=en-US) : The following three system properties are added: * promin.metered_usage.allow_unrestricted * promin.metered_usage.warning_limit * promin.workspace.hide_from_navigation | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Process Mining features. {#dfrn3-processmining-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Automated finding names updated](https://www.servicenow.com/docs/access?context=automated-findings&family=australia&ft:locale=en-US) : The following automated finding names have been updated to include "Transition" in the name: * Slow duration (Transition) * Extreme duration (Transition) [Role names changed](https://www.servicenow.com/docs/access?context=po-roles&family=australia&ft:locale=en-US) : Role names in Process Mining that previously included "optimization" have been updated to use the term "mining" instead. For example, the sn_process_optimization_admin role has been renamed sn_process_mining_admin. | | Brazil | [Content packs availability changed](https://www.servicenow.com/docs/access?context=process-mining-content-pack-delivery&family=brazil&ft:locale=en-US) : Access content packs for the following automatically when the corresponding application plugin is active and the associated table is present: * IT Service Management * Customer Service Management * HR Service Delivery * Strategic Portfolio Management * Security Incident Response * Field Service Management | [ ] ## Removed Between your current release family and Brazil, some Process Mining features or functionality were removed. {#dfrn3-processmining-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Process Mining features or functionality were deprecated. {#dfrn3-processmining-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | You no longer require the now.assist.creator role to access Now Assist features in the Creator Pro Plus package. However, you must enable the relevant Process Mining skill, which serves as the necessary prerequisite. Additionally, you should have appropriate access to the project. Automation Discovery is deprecated. It will be hidden and no longer installed on new instances but will continue to be supported in the Australia release. | | Brazil | Two APIs deprecated : The following two APIs are deprecated: * promin.api.allow_no_role_mining * promin.api.auto_share_project_with_creator | [ ] ## Activation information Review information on how to activate Process Mining. {#dfrn3-processmining-summary__entry__42} | Release | Release notes | |-|-| | Zurich | Activation information : Process Mining is available by default. For details, see [Activating Process Optimization](https://www.servicenow.com/docs/access?context=activating-process-mining&family=zurich&ft:locale=en-US). Important: Process Mining is available by default. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Process Mining is available by default. For details, see [Activate](https://www.servicenow.com/docs/access?context=activating-process-mining&family=australia&ft:locale=en-US). | | Brazil | Activation information : Process Mining is available by default. For details, see [Access](https://www.servicenow.com/docs/access?context=activate-po-plugin&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Process Mining, such as specific requirements or compliance levels. {#dfrn3-processmining-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__82} | Release | Release notes | |-|-| | Zurich | * Generate highlights of the improvement opportunities in the Opportunity details page. * Identify inefficiencies by focusing on the delays in task assignment by using idle time analysis. * Analyze the workload of transitions and cases by using touchpoint analysis. * Enhance data security by marking projects as restricted. * Process Mining is integrated with ServiceNow playbook. See [Process Optimization](https://www.servicenow.com/docs/access?context=process-mining&family=zurich&ft:locale=en-US) for more information. | | Australia | * Use parallel processing for playbook data. * Benefit from the new use cases through the enhanced process step filter and rule-based findings. * Mine Agentic AI logs. * Easily identify your improvement opportunities through four new automated findings. * Take advantage of Process Mining and Task Mining integration. * Filter the data from the parent and child tables in the multidimensional projects. See [Process Optimization](https://www.servicenow.com/docs/access?context=process-mining&family=australia&ft:locale=en-US) for more information. | | Brazil | * See your real processes, not assumptions --- automated discovery maps actual workflow paths from audit logs. * Find where work breaks down --- bottleneck and root-cause analysis pinpoint stalled approvals and rework. * Accelerate value with proven templates --- best-practice content packs give you ready-made starting points. * Prove every change works --- side-by-side comparisons confirm improvements and catch regressions. * Govern humans and AI, together --- trace performance across people, automations, and AI agents in one view. See [Process Optimization](https://www.servicenow.com/docs/access?context=process-mining&family=brazil&ft:locale=en-US) for more information. | [ ]