--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-zurich-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3bz bundleId : - delta3bz --- # Combined Product Support for Technology release notes for upgrades from Zurich to Brazil # Combined Product Support for Technology release notes for upgrades from Zurich to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Product Support for Technology Release Notes for Upgrades from Zurich to Brazil This consolidated release notes document provides ServiceNow customers with a comprehensive guide for upgrading Product Support for Technology from the Zurich release family to the Brazil release family. It summarizes new features, changes, deprecations, removals, activation instructions, and other important upgrade considerations across the Zurich, Australia, and Brazil releases. Show full answer Show less The document is designed to help you prepare for and execute your upgrade efficiently by highlighting what has changed, what is new, and what has been deprecated or removed. ## Key Features * **Service Delivery Overview (Australia release)**: Access analytics dashboards via the Service Delivery Overview L1 menu in Service Operations Workspace. This provides charts and summaries on metrics such as proactive cases, escalations, SLAs, channel usage, and key performance indicators to improve operational visibility. * **Customer Impact Tab (Australia release)**: Available in incident, change, and problem case records, this tab delivers key metrics and insights across customer accounts and reactive cases, enhancing decision-making and communication during Proactive Service Experience Workflows (PSEW). * **Executive Portfolio View (Brazil release)**: Provides real-time insights for account teams and leadership to monitor portfolio performance, identify at-risk revenue, track renewals, and understand customer experience trends. * **Technology Account 360 (Brazil release)**: Offers a unified view of customer or partner account details including account health, financials, product usage, and open tasks for comprehensive account management. * **Incident Correlation and Proactive Case Automation (Brazil release)**: Correlate network incidents with customer accounts for a 360° impact view, auto-generate proactive cases to notify customers about outages or changes, and auto-resolve cases when service is restored. * **Escalation Workflows (Brazil release)**: Configure decision-based workflows to escalate incidents from L1 to L4 support, enabling faster resolution by experts. ## Changes and Deprecations * **Now LLM Service Deprecation (Australia release)**: The Now LLM Service is no longer the default model provider for new or inactive AI assets; third-party LLMs are now selected by default. Existing configurations remain unchanged, and manual selection of Now LLM Service is still available. * **Service Delivery Overview Menu Addition**: The Service Delivery Overview L1 menu is now part of both the Service Operations Workspace and CSM/FSM Configurable Workspace. * **Removed Features (Australia release)**: The Analytics tab was removed from the customer account view, and the Notify Customers UI action was removed from case records. ## Activation and Installation To activate Product Support for Technology and Proactive Service Experience Workflows, you must request these applications from the ServiceNow Store. This applies to both Australia and Brazil releases. The apps are available under the product codes **sntechsupport** and **snindtsmsdwan**. Refer to the ServiceNow Store for app availability and submission procedures. ## Additional Considerations * No updates or changes were noted for browser requirements, accessibility, localization, or additional technical prerequisites in any of the releases from Zurich to Brazil. * For releases where no updates exist for a particular feature or section, this is explicitly stated to clarify that no changes are necessary. ## Practical Benefits for ServiceNow Customers * Gain improved operational visibility and analytics through enhanced dashboards and overview pages. * Streamline case management and customer communication with the customer impact tab and automated proactive case generation. * Empower leadership and account teams with real-time portfolio and account insights to better manage renewals and customer satisfaction. * Utilize configurable escalation workflows to speed expert resolution and reduce downtime. * Prepare for the upgrade with clear activation instructions and knowledge of deprecated or removed features to avoid disruptions. Consolidated page of all release notes for Product Support for Technology from Zurich to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Product Support for Technology release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Product Support for Technology to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-productsupportfortechnology-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Product Support for Technology. {#dfrn3-productsupportfortechnology-summary__entry__10} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Service delivery overview](https://www.servicenow.com/docs/access?context=account-360-analytics-dashboard&family=australia&ft:locale=en-US) : Use Service Delivery Overview L1 menu to access the analytics dashboards. The Service Delivery Overview enables you to access charts and summary data on metrics such as proactive cases, account escalations, SLAs, channels used, core KPIs, and more. The Service Delivery Overview page is available in Service Operations Workspace in all releases. For CSM/FSM Configurable Workspace, it is available only in the Zurich and Australia releases. [Customer impact tab](https://www.servicenow.com/docs/access?context=enhance-customer-impact-visibility-psew-process&family=australia&ft:locale=en-US) : Use the customer impact tab in the incident, change, and problem case records. This tab shows key metrics and insights across customer accounts, reactive cases, and install base items. It improves visibility and streamline decision-making during PSEW processes. You can also generate proactive cases and communicate with customers or consumers. | | Brazil | [Executive Portfolio view](https://www.servicenow.com/docs/access?context=executive-portfolio-page&family=brazil&ft:locale=en-US) : The Executive Portfolio page provides account teams and leadership with a real-time view of account portfolio performance. Use this page to identify at-risk revenue, track renewal readiness, monitor product adoption, and understand customer experience trends. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Product Support for Technology features. {#dfrn3-productsupportfortechnology-summary__entry__18} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Service delivery overview](https://www.servicenow.com/docs/access?context=account-360-analytics-dashboard&family=australia&ft:locale=en-US) : The Service Delivery Overview L1 menu is added to the Service Operations Workspace and CSM/FSM Configurable Workspace. | | Brazil | [Technology Account 360](https://www.servicenow.com/docs/access?context=technology-account-360&family=brazil&ft:locale=en-US) : Use the Technology Account 360 to get a unified view of customer or partner account details combining account health, financial, product usage, and open tasks. | [ ] ## Removed Between your current release family and Brazil, some Product Support for Technology features or functionality were removed. {#dfrn3-productsupportfortechnology-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Product Support for Technology features or functionality were deprecated. {#dfrn3-productsupportfortechnology-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * The Analytics tab is removed from the customer account view. * The Notify Customers UI action is removed from the case record. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Product Support for Technology. {#dfrn3-productsupportfortechnology-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install Product Support for Technology and Proactive Service Experience Workflows by requesting them from the ServiceNow® Store. Important: Product Support for Technology is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Product Support for Technology (sn_tech_support) and Proactive Service Experience Workflows (sn_ind_tsm_sdwan) by requesting them from the ServiceNow® Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Product Support for Technology we have noted them here. {#dfrn3-productsupportfortechnology-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Product Support for Technology we have noted them here. {#dfrn3-productsupportfortechnology-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Product Support for Technology, such as specific requirements or compliance levels. {#dfrn3-productsupportfortechnology-summary__entry__66} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Product Support for Technology we have noted them here. {#dfrn3-productsupportfortechnology-summary__entry__74} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Product Support for Technology we have noted them here. {#dfrn3-productsupportfortechnology-summary__entry__82} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Australia Early Availability * Use analytics dashboards on the Service Delivery Overview page to improve usability and operational visibility. * Use the customer impact tab to improve operational clarity, reduce navigation time, and manage the Proactive Service Experience Workflows (PSEW) processes. See [Product Support for Technology](https://www.servicenow.com/docs/access?context=assurance-workflows&family=australia&ft:locale=en-US) for more information. | | Brazil | * Correlate network incidents to customer accounts, giving support teams a 360 degree view of impact for faster, informed decisions. * Auto-generate proactive cases to notify customers of outages or changes, then auto-resolve them once service is restored. * Escalate incidents through configurable, decision-based workflows from L1 to L4 support for quicker expert resolution. See [Product Support for Technology](https://www.servicenow.com/docs/access?context=assurance-workflows&family=brazil&ft:locale=en-US) for more information. | [ ]